[Resolved] Godrej Appliances — Godrej Washing Machine (Fully Automatic) - Without manual, Warranty card(Not like new one)

m04ee28

from Ernakulam, Kerala

Address:

Coimbatore, Tamil Nadu, 641012

We bought a Godrej washing machine in Jaisri Electronics, Coimbatore. There is not warranty card, working manual in it, no scratch cover, not at all like a new one. So we returned the machine back to the shop and they said new machine will be sent in 7 days. After few days we received a call from Jaisri electronics to receive the new machine. Now they have given the same machine with serial number has been removed. Do we have any new machine without serial number?????? .we have taken few photograph of the returned machine so we were able to identify it. Shop owner blaming that godrej has sent the machine wrongly...

We lost faith in Godrej...Bill copy has been attached

We are not going to buy Godrej any more...

MailID: [protected]@gmail.com
Mobile Number: [protected]

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Jan 5, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Godrej Appliances Customer Care's response Dear Murali,

We never want our customers to feel this way. Please share with us your complaint number & your registered mobile number. We are here to assist and get your issue resolved on priority.

You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team

Verified Support

Dec 05, 2016

Godrej Appliances Customer Care's response Dear Murali,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team