[Resolved] Godrej Appliances — Godrej windows ac cooling problem | |||
The window ac maintenance done by godrej technician on 1st-may-2016 (Cal no:y[protected]). After maintenance the ac cooling totally went down and not working. On 2nd may 2016 i requested once again for repair request to check the cooling problem (Cal no: y[protected]). Many times i called to local service center (Nearly 15 times). Till now i didn't get any updates regarding the request, none of the technician attend the service. While booking the service request in online through handyhome.In the service charges shown 300 rs (Inclusive of all taxes) but technician collecting 400rs. For the service. I tried to contact customer care through toll free no :[protected] the ivr not working properly. I'm not getting any response by pressing options through ivr when i request for service. Without rectifying the issue the service request closed by local godrej service center. For past one week i'm getting call from local godrej service center and they promising the issue will be rectified on the same day. Even i sent a mail (On 5th may 2016) to godrej customercare till now i didn't get reply for the mail. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Godrej Appliances customer support has been notified about the posted complaint. | |||
 8 Comments | |||
Comments
Still the cooling problem is not resolved. But daily i'm getting call from local service center the issue will be resolved in the same day. None of the technician attend the service.
On 17th May i got SMS from CustomerCare. The Service request no : Y[protected]
Godrej Appliances — warranty and delay
There is no value for warranty from location to location...very late in recognizing the problem.Godrej Appliances — A/C not working
A/c not working properly and no customer care executive is listining to it today a blast also occured in it when I was sleeping at night the ac is new Still the cooling problem continues. Eventhough technician visited on 19th and checked. I told him to check gas is functioning properly or not. He just switched on the AC(hardly for 10 mins) and told there is no cooling problem. He didn't service it properly. If i call to the particular technician not attending the call.
Dear skmk,
Your complaint has been closed as on May 2016
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on[protected].
Regards,
Godrej Appliances Team.
Your complaint has been closed as on May 2016
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on[protected].
Regards,
Godrej Appliances Team.
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We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.
Regards,
Godrej Appliances Team.