Godrej Appliances — Negligence of customer care support

Address:

Kolkata, West Bengal

Dear SIr, Kindly note I Mr Monoj Sarker had purchased a fully automatic Godrej EON washing machine model no. WT EON 650 PFD on 19.01.2014. At the fag end of the year of purchase the machine started giving trouble and a complaint was lodged.On 16.03.2015 the service engineer reported that the gear is defective and it needs to be replaced.The service engineer was unable to replace the gear on 24.03.2015, hence the machine was taken to the workshop on 09.04.2014 and returned on 11.04.2015 But the machine still found non functional even after the gear replacement. Again a complaint was lodged vide Call no.K[protected] on 11.04.2015.A Service Engineer was sent on 14.04.2015 .This time a fault was found with the Pulsator. We were told that the Pulsator will be replaced.But till date even after repeated reminders no action has been taken to replace the same. Hereby I request the company to take immediate action and do the needful at the earliest. Its quite disgusting and extremely disappointing to find a reputed company like GODREJ failing to provide proper after sales support to the customer Thanking you Yours faithfully Monoj Sarker [protected] monoj.[protected]@yahoo.co.in