[Resolved] Godrej Appliances — purposely sent wrong refund money cheque against defective prodect under waranty godrej company's new funda in business. | |||
MY name is DEEPAK VISHWAS MOHITE Ihad purchased Godrej fully automatic machine on 5/08/2012 from Kalyan Vijaysells Maharashtra with 2 yrs warranty but from the beginning machine was givingproblem due to major defect in product. Idid so many calls/compliants many times technician came and return back withoutsolving the problem & after long struggle company de sided togive me my refund money excluding vat tax Iagreed on that and company taken machine from my house and I was waiting forthe cheque but this timecompany play new policy against me that they purposefully given me wrong namecheque, my name is DEEPAK VISHWAS MOHITE they put my name DEEPAK VILAS MOHITE on cheque and refuse to give me correct cheque they told me in Invoice the name is like this that's why we made this and we unableto give new cheque but my question is this who makes Godrej invoice is thismade by customer or company I send my machinesale/purchaser copy, customer cash memo receipt, my id proof all are having my correct name on it and nowthey are not answering my calls, smart care only gives new compliant numberwithout solving the problems I send hard copy of all the mails with companyside reply to company address by post RD………. so is this companies new business policy to cheat the customer in thisway by sailing faulty product without refunding money ! Is company CEO also adopting this type o[censored]nnaturalbusiness polices thorough his staffs who is related to this/in this case? Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
My phone no is[protected]; [protected]
As i received following auto generated mail from Godrej regarding my compliant but not taken any action up to this time
only ullo banaving
Dear Deepak Mohite,
Your request (25297) has been received by the Godrej Smartcare Service Team at our Head-office in Mumbai.
We sincerely regret the inconvenience caused to you and are concerned that you have had to escalate your issue to our senior management to get a redressal. Please be assured that we are taking immediate steps and according top priority to this. You will receive a personalized mail from us giving you the contact details of the branch manager to whom we have forwarded your case with necessary instructions. You will receive a call / email directly from him or his team member at the earliest and then they will take it forward for resolution on priority.
In case, you have not provided your contact number or location while you wrote to us do write back to us with your contact number and location so that we could contact you.
We at Smartcare handle issues related to service of Godrej Appliances, viz.: Refrigerators, Washing Machines, Air conditioners, Microwave Ovens, Chotucool, Water Purifiers and Home UPS.
In the unlikely event, your query is related to a product / service of any other department/division of Godrej & Boyce Mfg. Co. Ltd., please be assured that we will forward the same to the concerned person so that they can contact you.
You may also reach us at [protected] (24x7 call center) / email us in case you have any query.
Kindly note that this is an acknowledgement mail only.
We assure you, our best attention and service at all times.
Regards,
Smartcare Team,
Appliance Division,
Godrej & Boyce Mfg. Co. Ltd.
Mumbai 400079.
To add additional comments, reply to this email.
As i received following auto generated mail from Godrej regarding my compliant but not taken any action up to this time
only ullo banaving
Dear Deepak Mohite,
Your request (25297) has been received by the Godrej Smartcare Service Team at our Head-office in Mumbai.
We sincerely regret the inconvenience caused to you and are concerned that you have had to escalate your issue to our senior management to get a redressal. Please be assured that we are taking immediate steps and according top priority to this. You will receive a personalized mail from us giving you the contact details of the branch manager to whom we have forwarded your case with necessary instructions. You will receive a call / email directly from him or his team member at the earliest and then they will take it forward for resolution on priority.
In case, you have not provided your contact number or location while you wrote to us do write back to us with your contact number and location so that we could contact you.
We at Smartcare handle issues related to service of Godrej Appliances, viz.: Refrigerators, Washing Machines, Air conditioners, Microwave Ovens, Chotucool, Water Purifiers and Home UPS.
In the unlikely event, your query is related to a product / service of any other department/division of Godrej & Boyce Mfg. Co. Ltd., please be assured that we will forward the same to the concerned person so that they can contact you.
You may also reach us at [protected] (24x7 call center) / email us in case you have any query.
Kindly note that this is an acknowledgement mail only.
We assure you, our best attention and service at all times.
Regards,
Smartcare Team,
Appliance Division,
Godrej & Boyce Mfg. Co. Ltd.
Mumbai 400079.
To add additional comments, reply to this email.
Dear Mohite_dv,
We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.
Regards,
Godrej Appliances Team.
We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.
Regards,
Godrej Appliances Team.
Thanks for your response
Yesterday Godrej person comes to my house for collecting wrong check which I got from Godrej with supporting letter (related to wrong name on check)
but this time also he repeated the same mistake one more time in his letter he put wrong check number and try to convense me to sign the letter how can i sign on wrong letter.
That's why I put the word purposefully in my first comment and I am repeating the same word once again
my request to CEO and board of directors that what is your policy against warranty to give the trouble and harassment to consumer
In future while purchasing Godrej product even the Godrej soap I will think twice
what can i write more than this
best wishes to Godrej organisation/group for future?
Yesterday Godrej person comes to my house for collecting wrong check which I got from Godrej with supporting letter (related to wrong name on check)
but this time also he repeated the same mistake one more time in his letter he put wrong check number and try to convense me to sign the letter how can i sign on wrong letter.
That's why I put the word purposefully in my first comment and I am repeating the same word once again
my request to CEO and board of directors that what is your policy against warranty to give the trouble and harassment to consumer
In future while purchasing Godrej product even the Godrej soap I will think twice
what can i write more than this
best wishes to Godrej organisation/group for future?
misguided by sales staff
He promised over product with having all microwave modes but product does not satisfy... please address me. He has fooled me. The product is unused. Kindly reply.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 22 6796 5959
+91 22 6796 1800
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Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.
Kindly provide the complaint Number & your Mobile Number so that we can resolve your issue on priority.
You can get the complaint Number by calling us on our toll free number[protected].
Regards,
Godrej Appliance Team.