Godrej — Cheating and poor customer service

Address:

122001

Godrej fooling on name of customer service warranty and free installation I purchased Godrej EON Split AC 1.5 T on - 10- May-15. Just after one day o[censored]sing, I started getting the problem of swing motor not working in Indoor unit, which was caused due to improper installation. The complain was raised &; I was told by the customer care that their technician will visit within 24 Hrs. The representative came and told spares not available and only after 8-10 Days of follow up we made. Temp arrangement.. The problem was solved temporarily solved but again started after one week. As a rat went inside and cut all wires of all spares this time.. Again complain was raised, assured a visit within 24 Hrs as a routine (to fool the customer). This went on. 10- 12 times after which they refused to attend the complaint and did not even repair it.. After lot of pressure by daily calls to customer care and one mr.. Sunil sharma. the technician finally came and to my surprise, demanded fees for the repair. which I still agreed to pay and during repairing the engineer did not get to know how to fit the motor and spoiled all the blue fins.. And ipened every part of the unit and messed it.. it was found that of blades of Indoor Blower were damaged. The technician assured that it will not cause any problem in future. He left the swing door still open and the rat has again got inside and eaten all wires of the unit inside and outside. since then we are facing a mild vibration & noise, water leakage and it works only for 15 minutes.. The matter was again informed to Customer Care to be made a fool though.. Godrej actually is very consistent to make me fool every time. They never failed in this regard. Anyway, now it is five months over, we have not got the chance to use the ac in summers and paid 30000 for taking a nuisance... I hardly get the time to follow up and have all complaints number all this happened due to negligience of installation person who was in hurry to go home.. the ac is not working and; it is not usable now. I got no time frame for solving the problem. ...