Godrej — Delivery of different and defective model at higher price | |
Dear sir,
i, chinmoy biswas, brought a godrej refrigerator of the following details
model no-rteon240ps3.3
serial no-[protected]
details bill is attached herewith.
Refrigerator was brought from:
roy electronics
main office:kaliachak, malda.(w.B)
branch office:c.R.Market
la-177, farakka, msd
farakka, ph[protected]
mobile no:[protected]
the inside features of rteon240ps3.3 downloaded from the trusted side of the godrej:www.Godrejappliances.Com is completely different from the my refrigerator purcharged from roy electronics.
1.Barcode serial number missing on the body of refrigerator
2.Serial number provided in bill found pasted inside the lower door surface.
3.Lock is totally different from the rteon240ps3.3.Only bottom door can be locked.
6.Price of refrigerator is also higher than the actual.
We start using the refrigerator.But following defects observed
1.Fresh dry vegetables, fish, cooked food getting rotten in the lower part of refrigerator.
2.Extreme sweating causing water deposit on vegetables, food, fruits etc.
3.Bad odour inside the refrigerator.
Godrej customer care send four persons but the problem can't be solved.I asked about the model but they did not response.
I told roy electronics(samir roy, mob:no-[protected]) to replace my refrigerator as per original model rteon2403.3.He reply he had given original bill.Replacement will be done if godrej wish to replace.
On 12.09.2015 i got a phone call ( number [protected] ) of sudarshan(mob:[protected]) .He told me that yuor defective refrigerator will be replaced within a week. And it would be supplied from malda.He also told due to the server problem it cannot be updated your sanctioned refrigerator.But on 22.09.2015 he told me that your refrigerator cannot be replaced.
I send mail attaching photoes of external and internal views of refrigerator to [protected]@godrej.Com.I am not getting any response from the godrej as well as roy electronics.
Sir, i please help me to get original product at right price.
Picture attached are:
1.Procured refrigerator.2.Original refrigerator3.Inside view of procured refrigerator4.Bill
thanking you
chinmoy biswas
ntpc ltd, farakka
mobile no[protected]
my address
qtr no-fhc-65
field hostel complex
po-nabarun
dist-murshidabad
pin-742236(w.B)
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as per complain number k[protected] godrej technisian came on 01.10.2015 without catalog.I told to bring the godrej catalog of TREON240PS3.3 to verify the the model.I told at attending call from kolkata to send people with catalog to verify my model.three time I send 6 photoes of procured refgigerator to godrej [protected]@godrej.com but No body came to verify the model or response to my mail.
I told him to verify the lock of procured refrigerator.The attached photo clearly indicates the lock is different from the original model RTEON240PS3.3.But the technisian start talking hot and told the lock is same.He told AROMA lock is missing.But in godrej RTEON240PS3.3 aroma lock is one of its features.
I told him to verify the lock of procured refrigerator.The attached photo clearly indicates the lock is different from the original model RTEON240PS3.3.But the technisian start talking hot and told the lock is same.He told AROMA lock is missing.But in godrej RTEON240PS3.3 aroma lock is one of its features.
I asked about the barcode serial number.Technicial told it is pasted inside without bar code.Barcode serial number is on the box in which it was packed.
I told about the external view of the refrigerator to the technician that the external view of procure refrigeartor is different from the RTEON240PS3.3 downloaded from godrej appliance web site.He told view has changed from feb-2015.But godrej appliance web site showing the different view.
All of the above I also told to dealer, Samir roy.I also told to match the procured one with the original in godrej catalog.But he denied.
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I told about the external view of the refrigerator to the technician that the external view of procure refrigeartor is different from the RTEON240PS3.3 downloaded from godrej appliance web site.He told view has changed from feb-2015.But godrej appliance web site showing the different view.
All of the above I also told to dealer, Samir roy.I also told to match the procured one with the original in godrej catalog.But he denied.
color of the handle of the door of the purchased refrigerator is different from the actual RTEON240PS3.3
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supplied godrej refrigerator is manupulatedone.colour of the door is different from the rest of the body.
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No progress about my complaint till now.
Fridge service plan taken but no response
Dear sir, I have lodged a complaint no.709532 yet no technician has come from 06 June 2014 till 07 June 2014 as my fridge is not cooling since three days.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.
Kindly provide the complaint Number & your Mobile Number so that we can resolve your issue on priority.
You can get the complaint Number by calling us on our toll free number[protected].
Regards,
Godrej Appliances Team.