Godrej Interio — 3 Door Slimline with mirror and OHU

Address:

Kolkata, West Bengal, 700104

Hi, My Name is Bikash Paul. I stay in Kolkata, Genexx valley, Joka. I purchased a Godrej 3 Door Slimline with Mirror and OHU on 12th Oct 2015. Before purchasing i inquired with the showroom if the product is readily available and if it can be delivered and fitted within 16th Oct 2015. Showroom confirmed that the Almirah will be delivered and fitted within 16th but the OHU will take time. Based on the agreement i purchased a Godrej 3 Door Slimline with Mirror along with the OHU unit. Product was delivered a day after after many followups. The service guy came a day after and tried to fit the almirah. There were missing parts and due to which shelves and locker couldn't be fitted. The mirror wasn't delivered with the almirah as well. To make things worst, the main door turned out to be faulty. Because the main door turned out to be faulty, the other two doors wouldn't close. Complaint was raised to replace the door, to deliver the missing parts including the mirror and two extra shelves were ordered. Today is 26th. I received a call from the delivery guys that my door will be delivered today. But no one has any news of the missing parts. Neither the showroom nor the service center. Its 14 days past my purchase and still no response or any efforts to get this working. Neither the Service Center nor the showroom is helpful. No one has any news when the OHU will be delivered. I am fed up with this whole incident of contacting several people as if it's my headache to get the Almirah installed. I want a refund immediately for my purchase with compensation else i am going to the consumer court. I want an immediate response from Godrej or whom so ever is responsible. Regards, Bikash Paul +91 [protected]