Godrej Interio Customer Care
Godrej & Boyce Manufacturing Company Limited
Customer satisfaction rating: 7%
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773
COMPLAINTS

Godrej Interio Customer Care

Godrej & Boyce Manufacturing Company Limited

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Address
Pirojshanagar, Vikhroli
Mumbai
Mumbai City District
Maharashtra
India - 400079

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
48
31


Customer satisfaction rating
7%
Complaints
773
Pending
117
Resolved
32
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Godrej Interio Customer Care related pictures (83)

Godrej Interio Complaints & Reviews

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Godrej Interio — Godrej Mattresses-- Defective

 binod.kumar on Dec 10, 2016
We purchase Godrej products for thier quality and good after sales service. This carries guaranty of 10 years.keeping this in mind, we bought one Godrej mattresses on July 2016 from nala road, Patna. after one month black spot started in one place in mattress and spreaded across mattress. hence we registered our first complaint vide number X1211197868 dtd. 12.11.2016. Your technician visited us kindly and assured a replacement within 3 days . Thereafter calls continued and one fine day on 07.03.2015, I received an email that the call is complete, without any change of mattress and they wil not change...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Non Delivery of the Purchased Squadro Queen Bed HE/16-17/0314 dated 13/11/2016

 rrthakur on Dec 7, 2016
Dear Sir,
I have purchased a Godrej make Squadro Queen Bed vide invoice no. HE/16-17/0314 dated 13/11/2016 from Godrej showroom - HOME ELEGANCE, Home Furniture: 16/5, Nr. Old Faridabad Chowk, Mathura Road, Fbd - 121002. Please not that this invoice was generated one day after the purchase of bed and the the showroom personnel handed over me the order confirmation form no. 3752 dated 12/11/2016 after getting full payment. The company delivered the bed in packet form on dated 24/11/2016. Two days after this when the godrej personnel reached my house to install this bed found that 02 nos. of...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Problem with godrej zurina king bed

 jitendra0022@yahoo.com on Dec 2, 2016
Not resolved till date.
Mail to : p sinha
Cc:debi prasad jena, interio@godrej.com

Dear sir/madam,

I had purchased a godrej zurina king bed invoice no.560 dated 17.09.2015 from your authorised godrej dealer m/s raj furniture, jajpur k road, jajpur odisha. After installation, i found some shearing/twisting and in the frame structure of the bed. All other parts seems good. With passage of time, i noticed that the problem aggravated and difficult to prevent the bulging. I booked a complaint via your toll free no. I explained the problem
Please find...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Delayed delivery of ordered furniture for marriage ceremony

 astikdev on Nov 30, 2016
Dear Sir,

I am surprised to inform that I have ordered on 22.08.2016 for the following items to your dealer M/s Glory Furnishers Pvt. Ltd. Taldanga, G.T. Road, Chinsurah, West Bengal for its delivery on 27.11.2016 and paid full amount on 18.11.2016.

The items are:
1.Sqadro King size Bed not yet delivered
2.Sqadro Premium Dressing Table
3.Sqadro Bed side Table not yet delivered
4.Hero Matress and
5.Slim line Blend Almirah Colour -215 Text purple but wrong delivery of colour 221

Only three items, Sqadro Premium Dressing...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Dinning Table

 Anil Kumar Deshwal on Nov 22, 2016
Corner piece joining the vertical with the horizontal of my Dinning Table has broken . Some circular peds glued to glass top has also separated & bolts have come out. Table has become unstable. Please arrange to get the same repaired. Usual charges will be paid.

Anil Kumar; 469-A; Nambari Railway Officers Colony Maligaon Guwahati-11
Mob. 9957556205...
Complaint comments  Read comments Complaint category Products & Services

Godrej — Substandard quality and extremely poor service

 Tushar Prakash on Nov 20, 2016
I bought a dining table with a marble top from godrej interio. The marble top was broken from the corner so a month later i received a new table top. This wasn't broken but after the technician left i noticed the surface had numerous fine circular scratches in arcs indicating that the equipment used to polish the marble had left those. Moreover, the technician that delivered and installed the second table top did not take the first one with him. He said someone from the warehouse will come and take it.

I contacted the godrej customer care twice regarding this. They said a technician...
Complaint comments  Read comments Complaint category Products & Services

Godrej Interio — To attend to my cupboard to lock and unloack

 kaveri hariharan on Nov 15, 2016
Dear sir. The slimline locker body delivered by godrej interio on 22/5/2016. Since then this is the third time i am calling for the technician to rectify the fault in my locking and unlocking devise. Now the current reason for immediate action from your technician. All my passbook and cash locked up in the above cupboard since sunday evening. My first complaint call made yesterday at 10.15 morning indicating the urgency to attend giving the reason for opening the cupboard. Till now 4 times called your customer care number 18002671122. If this time the failure of opening the cupboard takes place,...
Complaint comments  Read comments Complaint category Other

Godrej Interio — Assembling of centre table/dining table

 ashdubey on Nov 14, 2016
I registered a query for assembling godrej interio dining table and centre table through customer care on 3rd nov-2016. Then i received call and appointment for saturday evening that is for 5th november was fixed. A charge of rs 900/- was told to me would be charged. A person came in the evening and after seeing both the items (Centre table and dining table) informed me that he is not having the required machine to assemble the same and will come on next dat i. E. Sunday with the machine. He also told that charges would be different that his boss will tell on sunday. On sunday no call came from...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Modular kitchen tollygunge

 Gargi1987 on Nov 8, 2016
I ordered a modular kitchen for my tollygunje flat from godrej interio chowrasta more behala. I am highly disappointed with the service. They took wrong measurement, provided with crap materials and misfitted everything. Its 4th months running and the issue is not resolved. They have taken the full payment. There are numerous false promises and harassment. As a customer i am fed up and want to take it upto consumer forum or legal action....
Complaint comments  Read comments Complaint category Other

Godrej — Washing machine stopped working

 Sam.goel on Nov 3, 2016
I was using a fully automatic washing machine of godrej company, I purchased it 4 years back, suddenly it stopped working and then I called an executive from godrej company, he told me that some part of the machine is damaged and he took that part but from last one month they have not returned I have asked them for a new part but they are not picking my phone's neither replying me on e-mails, I am suffering from lot of inconvenience from last one month they are not doing anything to resolve my problem they are very negligent, I appeal you to help me in the best possible way. And I want my machine...
Complaint comments  Read comments [1]Complaint category Washing Machines

Godrej Interio — Worst after sale service and substandard quality

 Bhavna Batra on Nov 1, 2016
Ironically, india's largest furniture brand has the worst quality & after sale service. i bought a glass center table of godrej in the year 2014, new delhi. within a year the leg of the table came off. after repeated calls it was repaired. however, since last 3 months again, that problem has resurfaced and even after calling the customer care endless times there has been no resolution. nobody even cared to visit.
Over the phone they say that our technician will come and replace the nut bolt and the problem will be addressed. but its been 3 months now and so far there is no cooperation from...
Complaint comments  Read comments Complaint category Furniture

Godrej — Poor and deplorable customer services for my godrej refrigerator

 GDS_123 on Nov 1, 2016
Sir/madam

I had purchased a godrej fridge vide godrej & bayce manufacturing co. ltd. vide invoice no. 1407067366 dated 24.08.14. immediuately at the time of delivery of the refrigerator, i entered into a. m. c. with you for ten years, ie, upto 29th of august 2024 vide application no. 140304948 dated 30.08.14 through your salesman, whose code no. was 841159.

In this respect, i would like to complain as under:

Issue 1:
At the time of giving the said a. m. c, i was assured that i would receive a confirmation copy from the office, but despite several...
Complaint comments  Read comments [3]Complaint category Refrigerators

Godrej Interio — Wrong delivery of side panel of mist 2 door wardrobe

 npatnaik on Oct 26, 2016
I have purchased 2 nos of Mist 2 Door Wardrobe along with other furniture vide Sales Order no 172561/25006626 dtd 13th August 2016. In one Wardrobe, 2 nos of right side panels have been delivered instead of one left and one right side panel. The technicians could not assemble and this is pending for more than one and half months. Internet Complaints lodged on 12th Sept, 20th Sept and 21st October besides a number of emails to the concerned Godrej officials. Matter is still pending. As there was inordinate delay in supply, I was constrained to purchase another set and would like to cancel the order...
Complaint comments  Read comments [2]Complaint category Furniture

Godrej Interio — Poor service of your kirti nagar store, new delhi.

 mrinal pankaj on Oct 26, 2016
Godrej Interio — Poor service
मेरे भाई ने godrej interio, 2/11, W.H.S. Kirti Nagar, New Delhi (, Ph-011-65277722, 65277733) से Glaze Dinning Table और Six Novice Dinning chair पूरा पेमेंट करके 09-10-2016 को आर्डर बुक करवाया.(Order no-368052 and Receipt No-16478) मुझे स्टोर में ये बतलाया गया की कंपनी 4th week का समय लेती है प्रोडक्ट को डेलिवर्ड करने में लेकिन स्टोर...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Regarding Damaged chair.

 Jayant Kumar Mohanty on Oct 24, 2016
I had purchased a sofa set vida 1 str: burgandy and vida 3 str: 51;cafferia coffee table: red, loretta dining table and radiance dining chairs (Ssix) from starline enterprises, bistupur, jamshedpur. Invoice no.: 000266, dated 21/10/2014. I had been trying to invoke attention to this complain since may 2015 that the aforesaid chairs that i had purchased have tattered and damaged leather and upholstery but i haven't got any response as yet and finally on 19th october, 2016, one technician of the company had visited and denied to look into the matter. I believe that i've been given an inferior quality...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Worst Customer Service in Godrej showrooms in Bangalore

 customerblore on Oct 23, 2016
Godrej interio showrooms in Bangalore have very very poor customer service. Product demo is very bad. Customers are made to wait for more than half an hour and not a single representative turns up to guide the customer inside the showroom. Customers are just neglected. Hardly 2-3 demo pieces of furniture are present in the showroom and the rest are shown in the book.

Also, online queries are at answered at all....
Complaint comments  Read comments Complaint category Furniture

Godrej — No response after getting money

 Lini Shwer on Oct 19, 2016
Sir/madam,
I have a microwave convection oven brought from godrej company one year back, my convection and grill was not working, i placed a repair request to godrej via online in the website handyhome. A service executive named yuvaraj came for service and told me that the grill coil above the oven is burnt and need to be replaced, he also availed an inspection charge of rs.345. He also added that oven will be repaired as soon as possible as the grill coil burnt should be replaced and it takes time to deliver after its order. My bill number is 19323. This was happened 3 weeks before and...
Complaint comments  Read comments Complaint category Utility Services

Godrej — Refrigerator compressor sound is very high

 narania on Oct 17, 2016
My Godrej Refrigerator Model NO. RD EDGE PRO PD 6.2/ 2015 190 litre colour Lush Wine Refrigerator compressor sound is very high i distributed this refrigerator compressor sound any time I feel very unhappy about this problem and refrigerator seller cheats me. I complaints more times but my problem not solve by company Godrej Company Refrigerator are very bad....
Complaint comments  Read comments [3]Complaint category Refrigerators

Godrej Interio — Kreation almirah ohu units

 Ashish_jpr on Oct 11, 2016
Dear sir,
I had booked order through home eligance faridabad for 3 units of 800mm x2 ohu units for fixing above my kreation almirah.
The dealer have included the 3 sets of wall mounting stiffners also with the order which were not required as the dealer knew the complete requirements nor asked from my end.
Today during the installation i came to know about this goof up.
I called mr. Malhotra at home eligance faridabad and informed about this wrong order booking and excess supply/excess payment, his answer were let us see, on my insisting thay you should find the solution...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Eudora n15 bedside table and dressing table

 Sachanandani on Oct 8, 2016
I had purchased 1 no. Eudora n15 bedside table and 1 no. Eudora n15 dressing table from godrej interio vikhroli outlet on 29/09/2016 under sales order no. 172771 & invoice no. 75i / 25006772 which was delivered to me on 30/09/2016. Installation team have partially assembled the above items on 03/10/2016 under service order no. 140738 but could not complete the same as the top panel of bedside table and top sitting panel of dressing table stool were defective. I have been following godrej interio salesman mr. Imran and marketing personnel ms. Dakshata bamne over telephone as well as by email to replace...
Complaint comments  Read comments [2]Complaint category Furniture

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