Godrej Interio Customer Care
Godrej & Boyce Manufacturing Company Limited
Customer satisfaction rating: 7%
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739
COMPLAINTS

Godrej Interio Customer Care

Godrej & Boyce Manufacturing Company Limited

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Address
Pirojshanagar, Vikhroli
Mumbai
Mumbai City District
Maharashtra
India - 400079

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
39
18


Customer satisfaction rating
7%
Complaints
739
Pending
117
Resolved
30
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Godrej Interio related photos (79)

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Godrej Interio Customer Care related pictures (79)

Godrej Interio Complaints & Reviews

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Godrej Interio — 6 Seater Dining Table

 Souvagya on Aug 25, 2016
Dear Team

I had purchased a Dining table 2 years back. I had lot faith in Godrej Product and the brand name.

But I am very dissapointed to tell you that I feel cheated with the product I got from Godrej. I am not able to believe that Godrej having such a big brand value and has been manufacturing such a high quality product has been manufacturing such a poor and low quality product.

I got this 6 seater dining table in the year 2014 at Rs.36000 from Godrej Interio at Saheed Nagar (Near Empire Hotel), Bhubaneswar.

The leatherite from the...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Incomplete delivery and false promises

 dinsan12 on Aug 25, 2016
Booked 3 and 2 door cupboards. Initialky technician came and couldnot fit the 2 door slimdoor cupboard. Complaint gvn..but no response. Bottom panel not delivered of other cupboard...which promised to be sent in a particular day but postponed. Took holiday next day...when call is made after half the day...not coming but will make it tomorrow. Is this the way a reputed company responds. We too are working with certain responsibility at our office front too....
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Modular kitchen: drawer fixing

 ssbais on Aug 12, 2016
Hi,

My service request n1108493450 was closed without attending, it is ridiculous.in spite of promise by bhavani enterprise to attend today (No body turned up). Yesterday one tech turned up and left on pretext of parts. Not sure, as the whole assembly is new (...
Complaint comments  Read comments Complaint category Furniture

Godrej — Not fixing refrigerator

 Umakantd on Aug 5, 2016
I registered a complain with Godrej on 20.07.2016 no x2507785506 . A mechanic from your Motihari, Bihar division visited on 26.07.2016 and said that compressor is not working. I gave him a copy of cashmemo & guarantee card. Then he informed that guarantee is not covered because the product number was not mentioned. So I sent required paper. The Motihari agency(name of the person is Shamsher ) now says that I need to pay Rs 6500 for the repair. This is unacceptable because the product is within guarantee.

It has been a long wait and you have not been able to resolve the complaint for...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Godrej Interio — Faulty mattress

 sanjayalshi on Jul 24, 2016
Purchased two mattresses in march 2016. One found defective and complaint registered. Registered complaint on 18002671122. Technician visited. Took some photographs and went away. After that no action. Now more than one month passed. Followed lot of time with them. Complained on their tweeter account also. But no response. The only give excuses on phone but do not help consumers. I have never seen such bad after-sale-service. Kindly suggest what action can be taken. - sanjay alshi - 9167053257...
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — Sofa set leather issue

 Mrs. Chowdhury on Jul 22, 2016
Hi

I had purchased a pure leather sofa set from godrej interio, Kolkata.

I was told that the leather will never get spoilt and is very long lasting. Unfortunately, the leather is now cracking and tearing. I did not expect this after shelling out around 70K on a sofa set.

Earlier also the sofa had issues with its cushioning. But now this looks ridiculous that I have a torn sofa in my drawing room.

Any attention from your end will be highly appreciated.

Kindly help....
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Not taking back damaged piece

 Dipalzzz on Jul 21, 2016
We have ordered slide & store cup board from here. It arrived in 10 days. When company guy came to assembled it, he told there is one damaged piece which need to be replaced. So we contacted customer care guys many time for replacement of damaged piece. It took around 45 days. After 45 days they sent replacement of damaged piece & company guy came & assembled it. But they haven't picked up damaged piece from my home. Every time when i call customer service people tell they will send guy in 2 days. But those 2 days never come for them....
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Mattresses

 Deep219 on Jul 21, 2016
Hello team,

Complaint no - y1607552366

Issues :
Suffering from back pain.
Bubbles on the mattresses. (bad fabric)
Low quality fabric.
Up and downs (no flatness) on mattresses.
Bills and mattresses images are attached

I purchased godrej eleganza 6 from sana furniture outlet. this store will work under hyderabad area
I have a good opinion in godrej products and service. but about mattress i am facing lot of issues.
I have registered complaint and number is mentioned above. your executive told that is will...
Complaint comments  Read comments Complaint category Appliances

Godrej Interio — Regarding leoma chairs

 ajit agencies on Jul 21, 2016
Regarding my complaint no l2006322047dt20/60/16&l2806322168dt 28/6/2016 replace of parts of my leoma chairs (2 nos) asssued with in 10 to 15 days, one month has been passed no action has been taken. plz replace my both chairs foc. your delears m/s gupta furniture veethika is not respounding.
Balbir singh arora c/o ajit agencies plot no 39a, 123/649c gadarianpurwa kanpur 208012 up. mob -9451538171...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Bad quality furniture

 Nmpuri on Jul 19, 2016
Let me start by stating that i had thought that godrej is one of the finest brands in India. And being under this impression we had bought a five seater sofa. The kind if promises and assurances given to us while purchasing have been all false.

This is what happened when we were about to have a party at home. The price we had paid for this would have allowed us to buy some thing more fancy which would have lasted ages.

Let me know what you guys plan to do with this complaint...or else i will have to take the route.

076065F9-AB5A-47F6-8958-D5EEEB09EFE6
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — Extremely bad customer service

 ShivShakti16 on Jul 18, 2016
Hi,

I am trying to get a almirah installed and is continuosly raising tickets and following up from last 7-8 days but seems like they godrej interio customer care is playing around as yet i haven't rec'd any technician number so far.

There is some specific deadline to close a ticket, so to keep their bucket clean they are closing the tickets by providing any non-sense information like 'customer refused to pay' ref ticket k0707908312

Tried calling 18002671122/ 18002095511 and not sure several other number, every time i get assurance that it will be resolved...
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — Godrej interio modular kitchen installation

 Pradosh Mitra on Jul 18, 2016
This is to complain against the delay and harassments suffered by me (ref. no-pm/dgp/kit/15-16/076) who has bought and opted for a modular kitchen installation on 12.01.2016 from godrej interio showroom at durgapur (address-phoenix machines pvt. ltd., city centre, near junction mall, durgapur-713216). this is to be done in my 2 bhk flat in benachity, durgapur. although full payment being done on 04.06.2016 there has been continuous delays in installation. also there are hidden payments which they telling me now not being disclosed to me during purchase. apart from that there has been delays from...
Complaint comments  Read comments [1]Complaint category Real Estate

Godrej Interio — Tia chairs

 Pschh on Jul 15, 2016
I had complained regarding tia chairs. The resolution given was it will be taken back and refund will be given back. This was dated 28th june by my. Bala of service department. However it is 20days. Chairs are still not taken bank. I wa promised complete resolution will be done within 15 working days. We are daily waiting for vehicle for promised vehicle coming for pickup. Excuse given vehicle is not available. Need to complete the resolution on priority....
Complaint comments  Read comments Complaint category Employees

Godrej — Split ac service not done for many days

 nava krishna on Jul 6, 2016
We have 3 godrej split ac's out of which one is purchased recently, we have a problem that water is coming from indoor unit and ac not getting cooling.i gave a complaint on 28/6/2016, one service person came after 3 or 4 days and went without doing anything, again i called the customer care but still didnt receive any service person from them.every time this is the problem with godrej service, they do not attend the service well.very much irritated with the products of godrej and the way they offer the service....
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Godrej Interio — Defective bed

 BrijeshG on Jul 4, 2016
I purcahsed a king size zenith bed from godrej interio store in jaipur. Upon receiving the bed, when the bed parts were opened by the godrej assembling team, some parts were found damaged. We informed the same to the Godrej Interio Store's Mr. Surendra Singh. He told us that the part would be replaced in 15 days, however, please let the assembly guys assemble it for the time being and you can start using it till the spare part is delivered at your location within 15 days.

It has been more than 20 days and till date no action has been taken, the godrej store guys keep on giving excuses...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Wardrob cupboard purchased.

 bhushanteli on Jun 29, 2016
I have purchased two wardrobe cupboards last month and one of them is recd in damaged condition. The company has promised me replacement with in 15 days but after 28 days also there is no revert form the company. The sales persons are not responding also the service team also not taken care some of the minor defects in another one. And no one is giving firm answers and not adhering the time frame they have promised....
Complaint comments  Read comments Complaint category Products & Services

Godrej Interio — Non delivery of product and non communication and non cooperation from employees handling sale

 Purbalic on Jun 28, 2016
We purchased a slimeline 3 door wardrobe with overhead on 18/6/2016 from godrej interio showroom at mohini palace, ac 7, jyangra saha bagan, vip road, kolkata 700059.

The full price of the product has already been paid. However till date only half the product has be delivered. The remaining half is still pending and we have no communication when it will be delivered. The installation of the entire product is due.

There is complete lack of communication when the entire product will be delivered. Each day we get confirmation that product will be delivered that very day...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Slimline 2 door slider

 VikasRai01 on Jun 27, 2016
Purchased a slimline 2 door slider from bangalore, mahaveer marketing (Jayanagar, 4th block).

While selling the product dealer confirmed that product will be assembled in one day.. Its been more than 3 days product is still lying idle and no godrej interio assembler is listening to customer requests and coming to fix the product.

I am struggling to get it assembled. Despite of number of requests made to dealer and the godrej company, no one is listening to customer.

Both company and dealer are looting the customer and fooling them....
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — 4-door kreation model wardrobe

 daripa on Jun 27, 2016
I booked for a kreation model 4-door wardrobe along with a study table and a tea table on 14.05.16 at the godrej interio showroom from brabourne rd (Dalhousie), kolkata-700001. The salesman of the said showroom assured us that the said products are under warranty for one year. But, at the time of delivery of the said items, only a invoice-cum-challan were handed over to me. Surprisingly no warranty cards or final bill were supplied to me. (Ref.Invoice nos.80i/24223143 dated 31.05.16; 80i/24223515 dt 09.06.16 & eac/24009726 dt.24.06.16). Logically/legally to maintain transparency of bussiness, you...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Bad Quality products & very slow in resolving issues

 Apurva P Kulkarni on Jun 24, 2016
We recently bought new house & for which we wanted to buy good quality wardrobe & bed. After lot of research we opted for Godrej Interio for good quality (??) & accord booked on 14/5/16.
When we got our first lot it was badly damaged from inside !! We were assured that it will be replaced. But till date whatever consignment are received (4-5 Nos) by us, it has some issues or the other !!
It is very hard to believe that a co like Godrej cannot resolve such issues timely.

I am sure this forum will help me to resolve this issue.

Apurva Kulkarni
9867440154...
Complaint comments  Read comments Complaint category Furniture

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