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Godrej Interio Customer Care

Godrej & Boyce Manufacturing Company Limited

Pirojshanagar, Vikhroli
Mumbai
Mumbai City District
Maharashtra
India - 400079

Customer Care Phone Numbers and Contacts

Phone:+91 22 6796 5656
 +91 22 6796 5959
 +91-22 6796 1700
 +91-22 6796 1800
 
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Godrej Interio Complaints & Reviews

Godrej Interio - Not attending the complain

User
 rahoolv on Nov 20, 2014
I have already lodged a complain and given visiting charge also. Now service centre (CHIRAJ ENTERPRISES) has given the quotation for parts and I have approved. NOBODY IS COMING AFER MANY PHONE CALLS. Service call no is BO111115072 dated Nov 1, 2014. You can see already half of month is gone. Please refer to the previous mail I have received a call from Godrej on Nov 14 he has promised me to resolve the issue on or before Nov 17 but still it is pending Please do something to fix my problem Regards...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Disappointing after sales service

User
 imskmishra on Nov 10, 2014
I have purchased Almirah two years ago and now the welded portion of upper lock system has left the welding from the almirah portion. If it gets this problem in daily use then how can it bear the thieves? Booked complaint vide no D2710537109 on 27.10.14 and no technician has visited any there is no response from the company also. when again complained, they only assure that someone will visit. A very disappointing after sales service from a reputed company. I am not going to advise anyone to purchase godrej interio products but prefer local made products whom they can get in touch soon. Sanjay...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Shoe rack purchased in sept 2013

User
 2priyanka.bhagat on Nov 10, 2014
Dear sir We had purchased shoe rack from godrej interio in aug 2013. Only after 6months we encountered problem as the shelves had broken. We lodged complaint on 3rd June 2014 vide complaint no 533259 . Technician came and put some nails on side cabinet making holes in the cabinet ensuring us that this was the only solution possible and problem would not occur again. In sept again the shelves broke and again on 24th sept we lodged a complaint vide complaint no 536208 .Technician this time told us that since the earlier technician had done the wrong work shoe rack is now beyond repair and now it...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - No after sales service - Almirah not getting in due meagure height issues

User
 arnav chakravorty on Nov 9, 2014
Had ordered an Elmira WARD-H1 ROYAl IVORY/SPRIN under Invoice No. 80I/24187368 worth around 25k from Godrej Interio showroom at Mohini Palace AC7 VIP Road Jyangra Kolkata .This Elmira was delivered to my house yesterday and we then realized that due to around 0.5 inch extra height it is not entering our bedroom where we had our space for that wardrobe already made.Then I called on to the retailer for asking them that how can we get the height reduced by half an inch so that we can put it in.This is when I realized that how everything is told to be possible when you buy a product and...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Door shutter closing problem

User
 prashanta acharya on Nov 5, 2014
Order No 779277 Dated 24/10/2014. Franchisee;B6018N ( SRI BHARATI TIRTHA AGENCY ) Purchased Product: Slim line 3 door + locker Wardrobe.. Delivery date:27/10/2014 Door shutter not closing properly, shutter hanged causing problem for locking also....
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Defective product and no service

User
 sagarcet on Nov 5, 2014
I bought a new fridge on 02/11/2014 [Godrej edge pro 5.1 single door 190 litre) from Croma retails at sony world junction, bangalore. The very next day its internal bulb got blasted. I called godrej smartcare and they told someone will come. Yesteday i got a message from godrej that my issue is closed.I called again and asked them why they closed..they gave some junk answers and i asked to raise the issue again. He told he will do it. But no one came till now to repair. Am fed up calling this godrej. I will never recommend anyone to use godrej now onwards. Complaint no: is N0311941224...
Complaint comments Read comments Complaint category Refrigerators

Godrej Interio - Frustrating and pathetic after sales service

User
 Anil Hastekar on Nov 3, 2014
We placed an order for 2 door body cupboard from Godrej Interio showroom located at Amboli, Andheri(W), Mumbai on 24-10-2014. The order details for the same are given below. We received the worst after sales service from Godrej this time.100% payment has been done in advance i.e. before the actual delivery of the cupboard. Sales Order no. : 765653 Picking List No. : 177466 Invoice No. : 75I/21160553 Invoice date : 28-10-2014 Item code/Description : 1. STSLB24S098/SLM 2 DR BODY 4SH Royal 2. STSLDS2D108/SLM STD 2 DR (LH+RH) PAC.B The problems we encountered are as follows: 1. The actual...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - dining table model Adrian glass top is repeatedly coming out from structure.

User
 Manoranjan Kumar Tiwary on Nov 2, 2014
I Manoranjan Kumar Tiwari, purchased Adrian dining table from godrej interio dealer CITILINE CHAS, BOKARO IN 2008, but it's glass top came out from steel structure because of pesting problem i.e liquid through which steel structure is attached to the glass top is not working as per godrej people.Fixed two times earlier by godrej people but again glass top came out last month. After repeated request, godrej people fixed it last week (through the same local dealer) and charged rs. 500 as well but again the very next day, again glass top fell from top leading to accident. Now godrej people are not...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Assembly not done

User
 ptkarch on Oct 30, 2014
Dear Sir, I would like to inform you that I have purchased Brussels Plus Sofa Bed from your T.Nagar Branch on 4th October (Invoice no.84I/24123874 dtd 04.10.2014) which has already been delivered at Kodaikanal but till now it has not been assembled. I have made so many calls to your customer care and local sales office and requested to come for assembly but response is very bad. Each time when I call your sales office, my calls have been diverted to somebody who is not responsible for this. I got fed up with this. If this is not been assembled within this week I am forced to make a complaint...
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Godrej Interio - Zurina Bed Problem

User
 RP kaur on Oct 28, 2014
I purchased the bed on 12th may 2011, a day before my marriage and it was a wedding gift which my parents gave me. From day 1 I am facing problems from bed. It gets damaged without any cause as the quality is really poor. Local made bed dont need repair for years but my bed is all broken in just 3 years. Its all 4 handles (used to open bed) are broken by now, two of its side has got dispositioned. Any rat or any insect can enter in it anytime which creates a mental dissatisfaction for me as I am a working lady and cant be at home to check every damage and get this bed repaired every now & then....
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Godrej - AC outdoor compressor is noisy

User
 kumarpraveen2003 on Oct 20, 2014
I Purchased 1.5 ton 3 start Godrej AC in March 2014. Outdoor Ac make lot of noise like a truck or Tractor engine. Neighbours often get disturbed due to this, I am not sure whether this is Manufacturing Defect. Technicians in Godrej say it is normal, nut i dont think so....
Complaint comments Read comments [1] Complaint category Refrigerators

Godrej Interio - Problem related to Locking system of Wardrobe

User
 premal.nirman on Oct 16, 2014
I have been using Slim Line wardrobe since November-2013. I have been facing lock related issue since long and i have called customer care executives for the after sales services for the same for 4 times. Every time either they are noting down the complains or else dropping the calls in between. Finally i called the mumbai office executive Mr. Saurabh on10.10.14. He assured me for the best services from your end. But still i am awaiting for the customer care executive to come and resolve the issue. Lastly i have emailed the complaint to interio@godrej.com, but still i haven't received any communication...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Godrej AURA TV Unit

User
 pradeep.neeraj1990 on Oct 14, 2014
The Issue of Godrej AURA TV Unit, please find the details herewith. I have already mentioned the problems below in mail sent to the original dealer. I might have made more than 100 calls to the dealer before I could get the delivery around 14-15 Sep ie 1.5 months after I had booked the unit. I was promised that I will get the unit in 1-2 weeks or max 3 weeks. And after the delivery was made, I see missing parts in it. For that again I am following up with the dealer since 2 weeks with no proper answer to it. This is really bad service from whosoever is responsible for this. Be it Godrej...
Complaint comments Read comments Complaint category Unauthorized charges

Godrej Interio - faulty study table - unresolved for 6 months

User
 am_saraswat on Oct 11, 2014
We purchased a table from Ghazibad - Vasundhara store. only to find that its faulty. the visting godrej executive advised that only one part is faulty and will bea replaced. We immediately launched the service complaint again to replace the faulty part. after that our bad experinace started, the part arrived after 4 months of lodging the complaint, that belonged to a different model. now after 2 more months we are still waiting for this to be resolved. 9810534229 / 8826322223 / 9810548120 drdivyasaraswat@gmail.com...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Stella Chair broken parts not replaced by vendor

User
 Sanchita.S on Oct 7, 2014
I purchased Godrej Dining Chairs Stella(6 pcs) along with few other furnitures from M/S S.R. Furniture, S-2/332 A, Gilat Bazar, Varanasi U.P.( MOB NO.09889308273) on invoice dated 19.oct.2013 vide invoice no.127. Few days back, few of the chair's part broke due to which the chair parts need to be replaced so i complained to Mr Lalit, owner of M/S S R Furniturs, over Phone on 10th of september 2014. In reply of the complaint he said that he has lodged complain for change of parts to Godrej but till today i have not received any satisfactory reply from him.He is either not receiving the calls...
Complaint comments Read comments Complaint category Department Stores

Godrej Interio - Modular kitchen

User
 Kanhoji Mohite on Oct 6, 2014
I had ordered a project for modular kitchen for my newly purchased flat in Thane from Godrej Interio in July 2014 through the dealer . The dealer Pratik home solutions Ghodbunder Road, Thane.. The project has been ongoing for a shocking period of more than 2 months and is still awaiting completion., We are senior citizens and have been subjected to intense physical and mental harassment and regret undertaking the project with your company. The kitchen still non functional in spite of Mr Sanju Bhalerao assuring them that the project would be complete before the holy period of Navratri. At first wrong...
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Godrej Interio - About totally disappointing response from a reputed company like you

User
 NitinTanuja on Sep 30, 2014
We are buying an metal wardrobe from you. we purchase that in kalyan but we told that at the time of purchase that we use this at karad and we want any service regarding that in karad. but when we came with your product and we wish to use that product we identify their was a problem in opening and closing of doors. so we call many times to your custmor care and follow very foolish and time consuming process but no responce is given from your side. if you are not in condition to give service for new product then how you give service for old products...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Dissapointing After Sales Services

User
 sharmapuneetk on Sep 29, 2014
Dear Sir Some years ago, 2010 to be precise, I thought of buying some furniture . Being in the Army, I never thought that I would buy any furniture, but at that time when I decided that I would go in for furniture, the only name that struck me was Godrej Interio. That was the only name that could be trusted, at least that is what I thought . I bought a TV Cabinet by the name of Alcove and a Sofa cum Bed . The people in Trichy from whom I bought it said that whenever I would be transferred, they would come and pack it . Being a prized possession, I thought it prudent to follow their suggestions. ...
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Godrej Interio - Harassment of senior citizens by Godrej Interio

User
 mt68 on Sep 28, 2014
I had ordered a project for modular kitchen for my parents in Hyderabad from Godrej Interio in June 2014. The dealer for the above order was Mr Vinod Pandey, SIMPLE MODULAR SYSTEMS, HYDERABAD, Mob: 9391001664. The project has been ongoing for a shocking period of more than 3 months and is still awaiting completion. The workers sent for the project were very inexperienced and substandard. There has been no supervision by anyone on the site. My parents are both elderly individuals, and have been subjected to intense physical and mental harassment and regret undertaking the project with your...
Complaint comments Read comments [1] Complaint category Furniture

Godrej Interio - Bad quality of Cushion on my recliner sofa set just one year of purchase

User
 Vithalnine on Sep 24, 2014
Hardly one year of purchase in June 14, the cushion on my 3 seater sofa got deformed and even Color got faded. Now the technical person is charging 11000/- for replacing. Very bad quality and costly repair cost within 1 year from purchase, reflects the low quality of your products. If not replaced, I am thinking to go to consumer court also. 09833569735...
Complaint comments Read comments [1] Complaint category Furniture

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