Godrej Interio Customer Care
Godrej & Boyce Manufacturing Company Limited
Customer satisfaction rating: 7%
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753
COMPLAINTS

Godrej Interio Customer Care

Godrej & Boyce Manufacturing Company Limited

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Address
Pirojshanagar, Vikhroli
Mumbai
Mumbai City District
Maharashtra
India - 400079

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
43
26


Customer satisfaction rating
7%
Complaints
753
Pending
117
Resolved
31
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Godrej Interio Customer Care related pictures (82)

Godrej Interio Complaints & Reviews

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Godrej Interio — Incomplete delivery of order no: 408321, invoice no: 80i / 24228519, invoice date : 12.09.2016

 Bijan Deb on Sep 26, 2016
I purchased a godrej kreation 450 from brabourne road, kolkata, w. B. Bearing above mentioned order no & invoice no. With date but the above delivery has been sent to my address in a incomplete manner such without wardrove handles and fitting problem of dresser's 3rd row drawer due to which myself as well as my family are not using the above product....
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — 3 Door Moubani design Almirah,lock and door issue

 suvrajyoti on Sep 24, 2016
Since the day of installation, It has a lock issue. Lock is not properly set or the material itself is bad. Last 6 months onwards several times, me and my spouse try to reach Interio to address the issue but all our efforts gone to vain. Honestly it is horrifying and painful support. Each and every time we call Interio service center gives a vendor number who looks all the support activity. The person name is Aritra Samanta and to me he is very irresponsible and very casual in his work. He is not bother pick the phone or calls you back; better to say he never try to fix the issue on time. When I...
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Godrej Interio — Excess amount charged for a filing cabinet

 Anjumgaffar on Sep 22, 2016
I had purchased a Victoria Coffee Table from your Indiranagar, Bangalore showroom in November 2015. The table delivered in December 2015 was damaged. Susequent replacement of the same were also in damaged condition. Finally after repeated calls to the showroom they agreed to exchange the table for a Filing Cabinet in August 2016. I went to the showroom and they asked me to pay an amount of Rs.11091.00, being the difference between amount between the table and the cabinet. (Cabinet- 21401.00- Table- 10310.00 =11091.00) The amount was paid by me on 10.08.2016. But when a week later the cabinet was...
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — Poor service

 Maanvi Tiku on Sep 21, 2016
I had bought a study table from Godrej Interio Showroom in Model Town, Panipat. The date of booking was September 3, 2016. I had previously seen the table on August 30, 2016, and on inquiring about when the table can get delivered, I was given a date that seemed too long for me. The reason for the delay was cited as the table being too much in demand. I showed my disinterest on that account, as I needed the table on an urgent basis. But when I went back to the Showroom on September 3, I was told by the owner that the table can get delivered in "7 to 10 days". I booked the table then, believing that...
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Godrej Interio — Regarding New Mattress Delivery

 jitinmalik on Sep 21, 2016
New mattress delivered with so many dates with manufacture defect which shopkeeper accepted.another mattress was suppose to get delivered on 31aug.after that again a new delivery date received 10th sep.received call from Mr Vikas Snr Sales godrej he will deliver on 20sep still no sign of delivery. fake commitment senior and his worker Dhiren doing....
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Godrej Interio — Defected Almirahs purchased from Godrej Interio

 dktundwal on Sep 21, 2016
I have purchased 1 steel almirahs from JMD Regent Arcade showroom, Gurgaon on 6th Sept 2016.
Their are two scrates on the front door of the almirah. I had notices this on the day when your technician came to assemble the almirah. I had put this comment in his order order, 2 days back another guy from godrej interio came and he did some touch up on the scratches but the scratches were visible even after the touch up, he said wait for 1 day till the spray drys.
Scratches and touch up work is clearly visible, see the attachement.
I had raised this complaint with Godrej Interio...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Replacement of godrej 4dr mlfc 3ft prgr c/w mtl - 2 nos

 PVV SUBRAHMANYAM on Sep 16, 2016
Sir, this is a central govt. Office and we had procured two nos. Of godrej 4dr mlfc 3 ft prgr c/w mtl - 2 nos fro m/s godrej & boyce mfg. Co ltd, abids, hyderabad telangana vide tax invoice no. 82i/24108959 & 82 i/ 24108966 amounting to rs. 35757/- each and total amount of rs. 71514/- paid. But these items are received in very unused condition and immediately compliant lodged with customer care centre toll no. 18002671122 for replacement of these items . Two complaints have been lodged - y0709571228 and y1309571541 . But no action taken so far.

Take action immediately for replacement/repayment...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Modular kitchen is not of accurate size and full list of component not furnished

 pranob0808 on Sep 15, 2016
We have placed an order for modular kitchen. After 2 months I made the final payment. and it was assembled, The size taken by the local distributor was wrong and hence had to remove wall tiles, They didn"t fit some fittings which they kept lying there. Upon several phone call from us they sent someone and took back the fittings telling us that those were not required.I want the full list of fittings provided by the company against my purchase and why tiles were broken without asking as because it was their fault in taking measurement.

Pranobjyoti Baruah
F Lane House No 3 Milan...
Complaint comments  Read comments Complaint category Products & Services

Godrej Interio — New broken locker not fixed for 45 days.

 Kamalesh Mahalingam on Sep 9, 2016
We purchased a wardrobe which came in with a broken locker. The person who turned up for assembling informed us that it has to be sent to the factory to be fixed. We have been following up for the last 40 days, and no action has been taken yet.
What is annoying is that they are shameless enough to demand Rs. 60000/- by cash, instead of a cheque, and provide such pathetic service in spite of prompt payment.
I hope this matter is looked into at the earliest, otherwise, this would be escalated to higher authorities on grounds of mental discomfort. Rs. 60000 is not a small amount, and...
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — Regrading first installation free of cost.

 murari.sah on Sep 8, 2016
Dear Sir, I am Murari Sah and recently shifted from Ranchi to Patna.I am purchased furniture from Ranchi from M/S Resilient Furnitures Ranchi.As per his commitiment he says you can purchased here installed in Patna but today i am received call ur office as per by request complaint.But ur reprenstive says all installation are chageable.Sir i am misguided by ur franchise.I request u to kindly see the matter on priority basis without cost.MOBILE NO 7091392486, 9431800155...
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Godrej Interio — Recliner packing materials

 K.K.Ramanathan on Sep 8, 2016
We had purchased recliner sofa single seater about two weeks ago against ordert no. 988525 and invoice no.75I/21191287 dated 19-08-2016. your delivery agency delivered assembled sofa without any packing materials .This weekend we are shifting to new house and we require the packing materials for transport urgently without any cost.It is a serious lapse on the part of show room people who are telling us when we contacted them that we should contact the service center and get the packing materials after paying them when we have already paid Rs 52128 for the nautica recliner .Are not we entitled to...
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — Glass top dining table

 Ceyone on Sep 3, 2016
We Bought a glass top dining table from Godrej Interio Pune in 2013 and this is the third time the leg has come out. With a 6 month old baby moving around and husband not in town, its a very dangerous thing. Thought Godrej furnitures are best. I just want to get rid of this one so please help.. Still waiting someone to come and fix but no sign yet....
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — A helix coffee table stand nut bolt broken

 smiledeba on Sep 1, 2016
I have launched a complaint regarding my service to my Shankar furniture at Baghajatin Gangulibagan in kolkata-86 for 15 days ago.Unfortunately I have not obtained any cooperation till now from your end.That coffee table is totally unused state.They said that particular nut screw is not available .So I do n't understand what to do.Looking forward to your early cooperation....
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Godrej Interio — Unethical behaviour of staff

 Monatta on Sep 1, 2016
We were committed that our product would be delivered by Monday.. it is thursday today and we still havent got any confirmation from the showroom in pune sadhu vaswani chowk. Every time we call to find the status of the delivery they say "5 minutes we are loading the product".
Very rude and shrewd employees at the showroom, while buying the product they commit something and after paying the commitment is not fulfilled....
Complaint comments  Read comments Complaint category Furniture

Godrej Interio — 6 Seater Dining Table

 Souvagya on Aug 25, 2016
Dear Team

I had purchased a Dining table 2 years back. I had lot faith in Godrej Product and the brand name.

But I am very dissapointed to tell you that I feel cheated with the product I got from Godrej. I am not able to believe that Godrej having such a big brand value and has been manufacturing such a high quality product has been manufacturing such a poor and low quality product.

I got this 6 seater dining table in the year 2014 at Rs.36000 from Godrej Interio at Saheed Nagar (Near Empire Hotel), Bhubaneswar.

The leatherite from the...
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — Incomplete delivery and false promises

 dinsan12 on Aug 25, 2016
Booked 3 and 2 door cupboards. Initialky technician came and couldnot fit the 2 door slimdoor cupboard. Complaint gvn..but no response. Bottom panel not delivered of other cupboard...which promised to be sent in a particular day but postponed. Took holiday next day...when call is made after half the day...not coming but will make it tomorrow. Is this the way a reputed company responds. We too are working with certain responsibility at our office front too....
Complaint comments  Read comments [1]Complaint category Furniture

Godrej Interio — Modular kitchen: drawer fixing

 ssbais on Aug 12, 2016
Hi,

My service request n1108493450 was closed without attending, it is ridiculous.in spite of promise by bhavani enterprise to attend today (No body turned up). Yesterday one tech turned up and left on pretext of parts. Not sure, as the whole assembly is new (...
Complaint comments  Read comments Complaint category Furniture

Godrej — Not fixing refrigerator

 Umakantd on Aug 5, 2016
I registered a complain with Godrej on 20.07.2016 no x2507785506 . A mechanic from your Motihari, Bihar division visited on 26.07.2016 and said that compressor is not working. I gave him a copy of cashmemo & guarantee card. Then he informed that guarantee is not covered because the product number was not mentioned. So I sent required paper. The Motihari agency(name of the person is Shamsher ) now says that I need to pay Rs 6500 for the repair. This is unacceptable because the product is within guarantee.

It has been a long wait and you have not been able to resolve the complaint for...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Godrej Interio — Faulty mattress

 sanjayalshi on Jul 24, 2016
Purchased two mattresses in march 2016. One found defective and complaint registered. Registered complaint on 18002671122. Technician visited. Took some photographs and went away. After that no action. Now more than one month passed. Followed lot of time with them. Complained on their tweeter account also. But no response. The only give excuses on phone but do not help consumers. I have never seen such bad after-sale-service. Kindly suggest what action can be taken. - sanjay alshi - 9167053257...
Complaint comments  Read comments [2]Complaint category Furniture

Godrej Interio — Sofa set leather issue

 Mrs. Chowdhury on Jul 22, 2016
Hi

I had purchased a pure leather sofa set from godrej interio, Kolkata.

I was told that the leather will never get spoilt and is very long lasting. Unfortunately, the leather is now cracking and tearing. I did not expect this after shelling out around 70K on a sofa set.

Earlier also the sofa had issues with its cushioning. But now this looks ridiculous that I have a torn sofa in my drawing room.

Any attention from your end will be highly appreciated.

Kindly help....
Complaint comments  Read comments Complaint category Furniture

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