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Godrej Interio Customer Care

Godrej & Boyce Manufacturing Company Limited

Pirojshanagar, Vikhroli
Mumbai
Mumbai City District
Maharashtra
India - 400079

Customer Care Phone Numbers and Contacts

Phone:+91 22 6796 5656
 +91 22 6796 5959
 +91-22 6796 1700
 +91-22 6796 1800
 
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Godrej Interio Complaints & Reviews

Godrej Interio - complaint of sofa

User
 pihuruchi on Sep 20, 2014
I have purchased sofa i.e florence from your dealer at mandi (hp) 2 years back. Problem now is that a 2 seatter sofa has a problem as i told to the sales person over there tellephonic. But they now asked me to bring over that to mandi instead they could not send the techn. As it is to far sir problem is not 2much to resolve but the answer was not good from there side.cont no 09857526575...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Difference in design

User
 Aman Kumar Agrawal on Sep 14, 2014
I have purchased a sofa set"RIO PLUS" from your outlet of begusarai, bihar. And we have found a difference between the leather of the 3seater and the 1seater. Why has this happened . Kindly check the same and do the needful at the earliest....
Complaint comments Read comments [1] Complaint category Furniture

Godrej Interio - Non delivery of products purchased, damaged products delivered and pathetic after sales service

User
 srilakshmi06@yahoo.com on Sep 12, 2014
Thisis a compliant with regard to items purchased against Invoice no. 52699 dated29th June 2014 from Godrej Interio dealer from HRBR layout BanaswadiBangalore : Products Ordered: 1. Grande Kind Bed – 1 No. 2.Grande Bed Side Table – 1 No. 3. Rhine Recliner (3+1+1) – 1 No. 4.Jack Dining Table – 1 No. 5.Rose Dining Chair – 6 Nos. 6.Stressed Pocket Spring Matress (78x72x06) – 1 No. 7.Techno Recliner – 1 No. Discountoffered – INR 2, 851 Additionaloffer that was running at the time we made the purchase – 1 Tone AC Free, 2 Pillows Free Net Bill Amount: INR 2, 18, 214/- ReceiptNo...
Complaint comments Read comments [1] Complaint category Furniture

Godrej Interio - worst after sales..... totally irresponsible behaviour

User
 sachin_mittal on Sep 6, 2014
sir, I purchased 3 seater Janerio sofa 2 sets on 14 may 2014. Soon after purchase it started making noise from spring while seating & other sofa seems sagging esp. the middle seat (back & seat both) for which I registered a complaint on 14 july CR no. 462707. Repeated reminders were given on 19 july, 21 july then again on 24 july for visit. After loads of follow up & interference made with Mr. prateek( After Sales Services Head Delhi as told by cust care) I managed a technician visit. Upon inspection he & found serious problem in both sofa sets & advised for replacement. He also took photos...
Complaint comments Read comments [1] Complaint category Furniture

Godrej Interio - Non delivery of missing parts - Aura Tv Stand (Order no. SOC -0025257)

User
 Supriya1 on Sep 4, 2014
This is further to my complaint dated 23rd July 2014. I had added a comment to the said complaint saying that the missing parts had arrived. But to my dismay, when the technician arrived 2 days later it was found that the missing parts that had arrived were the wrong ones!!! After speaking to your showroom after that, I was assured that the correct parts would be delivered by August end. I decided to wait patiently till then. But now, it is the 4th of September and there is no sign of the missing parts!!! On calling up, I keep getting the answers "Yes ma'am, they will be delivered soon!" I want...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Hazardous dining table sold (Cresent dont ever buy)

User
 Praveen Anakottu on Aug 30, 2014
Below is a copy of the email that i have send on 22nd Aug & still awaiting a proper responce. I was guided to a person called Gowthama who has come back today saying he would replace the required part on chargeable basis. The company is concerned only of money. I had Paid Rs 80000 on the total bill but you sold me Scrap which didnt even last a couple of months. What if again the leg breaks & the table lands in one of our Legs. The social responsiblity of Godrej is 0%. If there is anyone responsible in the company. I would appriciate a call back in 9847040603


Dear Mr...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Very poor/pathetic service

User
 Laghav on Aug 29, 2014
hi there
Visited Godrej Interio Gurgaon DLF PHASE 1 Show room and booked "kreation cupboard". I paid 60% amount at the time of booking. After waiting for 4-5 days there was no response/call from them. when i called them a guy arrived with packages and collected the rest of amount and told me fitter will arrive in an hour and their is show after that. Showroom guy keep telling lie again and again. every time i ask for installation he says 'in an hour sir'. already wasted my 1n half day and still waiting at home... (now his phone is switched off)
definitely m not...
Complaint comments Read comments [1] Complaint category Furniture

Godrej Interio - office chair wheel roll broken

User
 mannarkkadmo on Aug 28, 2014
Sir This is to bring your kind attention that we purchased some furniture from Godrej authorized dealer, Palakkad on 31/03/2014 (Das agencies, palakkad). All chairs rolling wheel is not working properly and one chair rolling wheel broken . We informed the same to Das agencies palakkad. One executive came to our office and told that they need letter pad request for clear the complaints. Its not possible to collect letterpad from the higher authorities for small complaints, we have the invoice copy with us for proof. So kindly request you to solve the problems at the earliest. Hope you will care...
Complaint comments Read comments Complaint category Business & Finances

Godrej - My split AC remote working and water leakage in indoor unit

User
 monubhoomi on Aug 25, 2014
My split AC remote working and water leakage in indoor unit. Because of above problem not able to run my AC even such huge investment in AC in this summer.Complaint loged in care but not technician attend the call. MAnoj Kumar 07668066955...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Godrej Interio - delay in delivery of goods

User
 shreyance on Aug 23, 2014
Sir / Madam, I Bimal Baid have ordered in your showroom Godrej & Boyce Mfg. Co. Ltd at Brabourne Road vide order no.266681 dated 07/07/2014 have not yet received the Goods. It has been more than a month and right now I don't need your Goods due to failure of delivering the Goods on time from your side. There is no acknowledgement from the office it has been more then one and half month and they are not refunding the money. Please look into the matter as soon as possible. Contact No. 9434630740, 9609628518...
Complaint comments Read comments Complaint category Postal & Delivery Services

Godrej Interio - Unsatisfactory customer service - Sale of defective furniture

User
 GIRI GOPALAN NAIR on Aug 21, 2014
We have purchased -4- dining chairs from Godrej Interio Handa showroom at Industrial Area, Chandigarh. The chairs were purchased on 02.06.2013 vide Bill No.04604 and Receipt No.18303. Total amount paid was Rs.10, 369/-. We have been making complaints from 15.06.14 onwards to Godrej Interio that the chairs are defective and are shaking. However, there is no proper response. One of the chairs collapsed on 08.07.14 and other -3- chairs are shaking. You are requested to arrange for replacement of chairs immediately. (Giri Nair) House No.5054, Puncham Housing Complex, Sec.68, Mohali. Mob.No.9463917105 Dated:...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Godrej 3 door bureau with faulty doors

User
 Karthik Naresh on Aug 14, 2014
Sir/Madam, I have purchased a godrej bureau on March this year, and during assembling the technician informed that the doors where faulty and would be replaced within 20 days, but we have not got the replacement even now after 5 months. I have raised a complaint multiple times on the customer care but have not got any proper response. The doors have been kept locked for the 5 months and the bureau is laying useless. I have already started loosing hope on godrej do to this very poor customer response. My Number: 9943581488. Please call me for more info....
Complaint comments Read comments [1] Complaint category Furniture

Godrej Interio - Sofa and centre table not delivered till date even after full payment of entire amount of INR 73940/-

User
 rajanikant11 on Aug 13, 2014
Godrej as a name for us meant Honesty & Trust, but my experience with Godrej shows response from local vendors are much better than Godrej Interio response. I had booked Sofa set, Coffee Table and Sllimline 2 door almirah from Godrej interio on 16th of june2014 from Godrej Interio Jessore Road Madhyamgram, Kolkata store . I had paid advance amount of INR 20000/- during an offer and asked them to get my Almirah delivered first . They told that the same will be delivered by month end, we agreed but they called by 25th and said it is ready and they are getting the same delivered. We struggled...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Delay in delivery and poor response from the Showroom

User
 pragasam on Aug 9, 2014
Dear Sir/Madam My self R.Pragasam booked two mini almirah on 19 Jul 2014 from P Square Enterprises, 3-8-292/172, Chandra Puri Colony, L.B.Nagar, Hyderabad. Mr. Kiran from the showroom assured that the delivery will be with in one or two weeks. I approached Mr. Kiran after two weeks he further ascertained that another one more week delivery will be made. When I call him after three weeks he not responding and when I approached the showroom no clear information from them. I never expected this kind of customer service from your authorised dealer. I request necessary action. Regards Dr. R.Pragasam E...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Pathetic Product Support

User
 mahendrakumar on Aug 8, 2014
I have got a Godrej modular kitchen installed at my residence in Panchkula around 7 years back, by Godrej, Chandigarh. Recently due to a fault in the slab of the kitchen, I requested Godrej for its repair in May 2014. Godrej said that their rep will visit our residence to assess the required items for repair. For this they will charge Rs 500/-. After a lot of followup with Chandigarh office, during mid Jun their reps visited and found that 2 legs will be required for replacement. I paid Rs 500/- towards their visiting charges. I told to go ahead and arrange for the required legs. It was told...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Lock is Broken

User
 nitath on Aug 8, 2014
Sir/Madam, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I have purchase KREATION from you in 2013 with three compartment. lock of one compartment broken and lock of other compartment is also not working properly. kindly arrange your service engineer for necessary correction. MY contact no is 9320402052 Thanks...
Complaint comments Read comments Complaint category Other

Godrej Interio - Delay of order

User
 Nirmali on Aug 3, 2014
I had booked a Slimline 3 door storwell with the new Slimline fusion geametric range 3 door on 04/07/14. I had booked at the Godrej Interio showroom of N G Mercantile Pvt Ltd, Itag Plaza, G S road, Guwahati-5, Phone: 03612450412, and paid an advance of Rs.10, 000. They had told me to wait for about 20 days for the order to arrive. The delivery date was given as 19th July, 2014. I called them once on that day and was told that the order would take another week to arrive. After a week when my order did not arrive nor I got any call from the dealers, I again called them on 1st Aug, 2014 and asked them...
Complaint comments Read comments [1] Complaint category Products & Services

Godrej Interio - Maintenance with parts not providing of Beds (Furniture) after many followup's

User
 A1983 on Aug 1, 2014
I have beds purchased from Godrej authorised dealer at Haldia ( Manjushree ) westbengal - 721602 in 2011 but after one years some parts of beds has damaged that time my beds was in warranty period but after three years not any maintenance has done by dealers,
When i am asking then dealer representative just given slogan form matter in process.
so, pls. help this matter.

My mobile no. is 8653800693
Thanking you,

Regards,
Ashutosh Jha
Haldia ( West Bengal )...
Complaint comments Read comments Complaint category Furniture

Godrej Interio - Fooling up of customer

User
 TARUNA2 on Jul 31, 2014
Placed an order of coffee table on 20-Jul-2014 from godrej interio vasundhara, ghaziabad. Order received on 26-Jul-2014 As per documented stamp, should have been assembled as on date. Gave calls to; 011-66507402 (6 calls no effect) they always directed by giving mobile numbers for direct contact. Called the branch from where i buyed !!! same response... no courtsey Called 9717815511.. was supposed to provide status in hours time... no effect ALL YOUR STAFF IS JUST FOOLING UP THE CUSTOMER BY DIRECTING FRAUDLY... LOOK INTO THE MATTER WITH EARLY RESOLUTION....
Complaint comments Read comments [1] Complaint category Furniture

Godrej Interio - crack is developing on table

User
 panvikas82 on Jul 30, 2014
Sir, I have purchase wooden table on 03/08/2013 by dealer SR Furniture's, Varanasi .It is observed that crack is developing on top of coffee table.The photo is attached .Plese take the nessary action to resolve the problem. Best Regards Vikas Pandey D111, Swastik Gardenia Shivpur, varanasi-221003 Contact no:-+91 9415962180...
Complaint comments Read comments [1] Complaint category Furniture

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