Godrej Interio — Complaint against replacement of Godrej mattress‏

Address:

Mumbai City, Maharashtra

Sir, I had purchased a Godrej Mattress one and a half year ago costing Rs. 16, 500 from the Godrej Mattress Dealer 'Maharashtra Mattress', located at Adarsh Nagar, Near Sports Complex, Andheri (W), Mumbai. It carries guaranty of 3 years. In no time the mattress started sagging. Due to this bad quality of mattress I am suffering back problem also. I complaint about this to the dealer but dealer asked to do contact with Godrej in this regard. After several telephone calls at Godrej customer care they recorded my complain (complaint ID - B[protected]) . After that one person from Godrej visited our house took pictures, copy of bill etc . and later on with due checking of mattress he assured that new mattress will be deliver to me soon. Now three moths have over, almost every day I am calling at customer care but they are making me fool with false assurance of replacement of mattress. I am requesting to you kindly look into the matter and resolve the issue .