Godrej Interio — Damaged Product

Address:	Pune, Maharashtra
Website:	www.godrejinterio.com

I'd like to bring attention to the level o[censored]n-professionalism and pathetic service that we have received from Godrej Interio in Pune. The picture below is of a top unit that we picked up separately a few months back. The entire unit was delivered by your delivery team, and a few days later we had another team come to build it. At that point once the unit had been assembled, we saw that the main door was damaged, so your team told us they would replace the door. It took 2 weeks for the replacement to come, which was also damaged, which we saw once it has been replaced. The team packed the first door, and told us it would be collected, and took photographs of the damaged door (2nd door) and told us we would get another replacement (now to be the 3rd door). We followed up several times with the showroom, asking for the status of the 3rd door, and when someone would come to pick up the damaged door that was left at our house. We were told all of this would happen soon. Finally when the 3rd door arrived, it was also damaged. Frustrated we told the team to let things be as they were and called the showroom to just come and pick up the doors (1st and 3rd doors), at which point we were told to just scrap the damaged pieces. On top of all this, another team came and delivered a cupboard door, which we thought was for our main cupboard below, since that too had a door that was damaged, but when we saw the piece, it was not meant for us. It was actually a purple door, which was for someone else’s slim line cupboard. Some Mr. Borade is waiting for his door to be replaced, while the piece is lying at our house for the last 2 weeks. It is shocking that your showroom/support team has been so lax in this matter, and have just left all the damaged material at our place, promising us time and time again that they would come and pick it up, and in the end just asking us to scrap the material. I don’t know what irritates me more, i.e. that there seems to be no quality control on parts being sent, OR that parts are just dumped and left at the customers house and no one at your end takes responsibility to collect them, OR that knowing that you have delivered someone else’s parts to my house, there has been no action from your team to come and rectify this issue.