Godrej Interio — Deficiency in service and no action on complaints

Address:	Pune, Maharashtra, 411057
Website:	www.godrejinterio.com

I bought a Slider Almirahs worth 33, 900/- from Interio store at Wakad Pune.(Dealer-Indicon Sales Link P Ltd, at Wakad, Pune) Order# 1460/AW/WR/F1; DATED 29 NOV 2015; BUYER WIPRO LTD (PINAKI GHOSH)
I received faulty parts after 5 weeks of waiting for the product, when the replacement arrived after further 2 weeks, it was of a different color. Thankfully within 2 days, the relevant parts arrived, however when the almirah was fitted, the door had a few scratches, next day the service guys arrived and did a spray paint on the door. I thought after 4 hours the patches will blend with the door color, but it never did. The path paint stands out like a sore patch on the almirahs. This is really poor service and is a deficiency in service on behalf of Godrej.I have all the evidences of conversations I had with Godrej on email and Facebook where they said that they will contact me to fix this, however nobody made any contacts at all. I want to take this case further now and file a legal case against them in consumer forum.