Godrej Interio — Excess amount charged for a filing cabinet | |||||
I had purchased a victoria coffee table from your indiranagar, bangalore showroom in november 2015. The table delivered in december 2015 was damaged. Susequent replacement of the same were also in damaged condition. Finally after repeated calls to the showroom they agreed to exchange the table for a filing cabinet in august 2016. I went to the showroom and they asked me to pay an amount of rs.11091.00, being the difference between amount between the table and the cabinet. (Cabinet - 21401.00- table - 10310.00 =11091.00) the amount was paid by me on 10.08.2016. But when a week later the cabinet was delivered the rate of the cabinet on the bill was given as rs.19706.00, resulting in claiming an excess amount of rs1695.00 from me. When i contacted the showroom, they accepted their mistake and agreed to courier the excess amount cheque in a week's time. But i have not received the cheque till date. I have been trying to contact the sales persons at the showroom for the past one month, but the calls are never answered and now for the past week the meesage i get is that the phone is "switched off". I am totally shocked and irked by the behaviour of your employees at the showroom. Firstly they are not aware of the correct rates of the godrej products and charge me in excess of the actual price and then refuse and do not bother to refund the amount. This is a totally unacceptable service and total disregard for a loyal customer from a company like godrej. I hope that this matter will be taken up on a priority and will be resolved soon. I am not asking you to pay out of your pocket, all i want is my money back, that which you have taken it wrongly. Was this information helpful? | |||||
Godrej Interio customer support has been notified about the posted complaint. Sep 21, 2016 Jitendratomar's response Kindly Resolve fast
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