[Resolved]  Godrej Interio — Filing cabinet delivered without key-set

Address:

New Delhi, Delhi

To
Service Manager,
Godrej & Boyce Mfg. Co. Ltd.,
Godrej Interio Division,
Vikhroli,
Mumbai - 400079

Subject: New Filing Cabinet Lock Replacement

Dear Shri. Anshul ([protected]),

We have been asked by Shri. Vinay Bhushan ([protected]), Showroom Manager, Godrej Interio, Kirti Nagar, New Delhi to speak to you, to organise a speedy redressal to our complaint.

We purchased a filing cabinet (Item Id. STVLT42P043, Item Description 4DR VLFC 3FT BEIG C/W TEAKTOP) from your showroom (Outlet Code. A3SR8D) on 13/4/14. (Receipt No. 11555)

Oddly enough, (displaying the incompetence of the sales and despatch staff present) it was delivered to us without the key-set.

After speaking to Shri Vinay Bhushan over the phone, and re-confirming with the delivery staff, the keys could not be located.

At that instance, we were reassured by Sh. Vinay, of the exceptional service management team that would redress the issue pronto (by Monday evening) by: 1. Either looking for the key 2. If the key was not located, to immediately replace the lock.

Since we have experienced non-action, and no response from the service front, we are despatching this complaint in writing. We hope this product will be fixed/replaced immediately without any further procrastinations or time-delays, failing which we will be taking the matter to senior management, consumer redressal forums, and new media.
Awaiting your timely revert,
SRLuthra