[Resolved]  Godrej Interio — No after sales service - Almirah not getting in due meagure height issues

Address:

Kolkata, West Bengal

Had ordered an Elmira WARD-H1 ROYAl IVORY/SPRIN under Invoice No. 80I/24187368 worth around 25k from Godrej Interio showroom at Mohini Palace AC7 VIP Road Jyangra Kolkata .This Elmira was delivered to my house yesterday and we then realized that due to around 0.5 inch extra height it is not entering our bedroom where we had our space for that wardrobe already made.Then I called on to the retailer for asking them that how can we get the height reduced by half an inch so that we can put it in.This is when I realized that how everything is told to be possible when you buy a product and how after that it becomes an issue of no policy for problems you face.Just to give a brief when I was looking to buy this wardrobe I had asked the retailers to send in there experts to make the measurement's so that it does not become a problem but they then told that no does not come under there policy therefore you need to come to us with your own measurements and then we will place the order. No either they should have had the policy of sending some expert for measurement or should provide required service if a customer has difficulties with the finished products due to measurements as it was not taken by a company expert.The current policy is a closed policy where the end customer is the looser and is left alone to suffer. I am engineer and I know that a mere height of inch can be easily decreased by cutting the legs by that height and then filling the iron for leveling it.I accept the fact that may its not possible at my house but I am ready to bear cost for transporting the product to and fro to there workshop. Can somebody please help me on this as my whole interior plans are now shattered due to this small issue as my flat is a not huge one and I have literally lost all my faith over a very old company like Godrej due to such type of after sales service where they leave there customer like a garbage.