[Resolved]  Godrej Interio — Non delivery of missing parts - Aura Tv Stand (Order no. SOC[protected]

Address:

Mumbai City, Maharashtra

This is further to my complaint dated 23rd July 2014. I had added a comment to the said complaint saying that the missing parts had arrived. But to my dismay, when the technician arrived 2 days later it was found that the missing parts that had arrived were the wrong ones!!! After speaking to your showroom after that, I was assured that the correct parts would be delivered by August end. I decided to wait patiently till then. But now, it is the 4th of September and there is no sign of the missing parts!!! On calling up, I keep getting the answers "Yes ma'am, they will be delivered soon!" I want to know how "SOON"!!! Also, one shelf of the Magnus 2 door wardrobe that I have purchased needed to be replaced. The new shelf has been delivered 10 days ago and no technician has come to fix it till date in spite of me calling up nearly everyday!! It is a huge disappointment to see such poor customer service from such a reputed company!!!