Godrej Interio — Old showroom Wardrobe received instead of new one booked

Address:

Mumbai City, Maharashtra

Dear Sir I write to inform you that I booked a Godrej Cupboard from your Byculla Showroom on February 3, 2015, Order No. 768335. The said Cupboard was delivered to me on February 26, 2015. Wrong Amount in challan We have still not received the Invoice for the cupboard giving break up of the price and tax. The amount reflected on the challan is Rs 32, 000/ whereas I have actually paid Rs 35729/ for the same. I have noticed following defects which I have stated on the delivery challan. (1) The decorative rims on the locker are broken. (2) There are welding marks on the golden rims of the front door (3) Rust marks on golden decorative strips (4) There are air bubbles on the paint of front door. (5) The delivery date on the challan is 24th but the actual product was delivered on 26th February 2015 (6) The cupboard does not look brand new. Looks like the one I saw in the showroom. (7) There is no warranty card with the cupboard. The cupboard does not look brand new. Looks like the one I saw in the showroom complete with broken decorative rim, rust marks on Decorative golden plates and the air bubble in paint. I got a call from the driver on the 24th that my cupboard is being delivered but thereafter when I was waiting for it I gather that the cupboard received from the Warehouse was received in the showroom and I have received the old showroom cupboard without proper receipt. I am an old customer of your reputed company and use several of your appliances with pride. But this time there has been no supervision and quality control. Please arrange to 1. Kindly replace the cupboard with a brand new one. 2. I may also be given the receipt for the full amount of Rs 35729 that paid by me or bill for appropriate amount and the refund of appropriate amount. 3. If you do not have a new cupboard please arrange to refund me Rs 35729. Kindly look in the matter urgently to retain my trust in your company Regards Nishita Raje