Godrej Interio — Poor service

Address:	Panipat, Haryana, 132140
Website:	www.godrejinterio.com/Godrejinterio/index.aspx

I had bought a study table from godrej interio showroom in model town, panipat. The date of booking was september 3, 2016. I had previously seen the table on august 30, 2016, and on inquiring about when the table can get delivered, i was given a date that seemed too long for me. The reason for the delay was cited as the table being too much in demand. I showed my disinterest on that account, as i needed the table on an urgent basis. But when i went back to the showroom on september 3, i was told by the owner that the table can get delivered in "7 to 10 days". I booked the table then, believing that this promise will be kept. On the tenth day, however, my husband called them to ask about the status of the delivery. (Please note that they should have given a call to their customer who has been given a word.) i was told that it will be delivered in 2-3 days.
When the table was not delivered even on 18th, which was the fifth day after the previously mentioned call, we called them. Both my and my husband's calls were ignored (I'm not claiming intentionally, but i do have a reason to believe so as we had been calling them several times). On 19th september, 2016, my husband went to their showroom, where he was assured it will be delivered by evening.
Now the table got delivered on 19th evening (A fortnight after the booking, and that too un-apologetically). But there were two tiny dents and a scratch on the body. I accepted the delivery, even with those deformities. I must mention here that the study table is a product of engineered wood, and it might be needed to assemble. However it was delivered to me in one piece (Already assembled in the store, i guess).
On 19th night, i tried to open the desk extension, but i suspect something is wrong with either the hydraulic support rod of the extension or its hinge, as it created a severe dent and chipped off the corner of the extension. I immediately shot a call to the store, but as it was well after store hours, i held my patience till the next morning. On 20th morning, i called them and i was assured that "a person will be sent to have a look at it either today or tomorrow". On 21st september, after waiting till afternoon, i called them only to receive the answer that "the person who i had to send to you is busy, and i will be send him tomorrow morning." i insisted that i want it done today, as i knew that he will take another day to either repair the damage or replace the part. On my insisting, the store owner assured me that he will send the concerned person today. But i received a call at 6:43 pm, saying that "the person is not yet free, and he will definitely come tomorrow morning".

My grievances are as follows:
1. Wrong commitment of delivery date.
2. Delayed delivery.
3. Delivery of damaged product.
4. Delay in addressing replacement/ repair of product.