Godrej Interio — purchase casanova sofa/bed - seating portion spring and cussion having issues

Address:

Bangalore, Karnataka

I bring to your kind attention that, I have places order vide no 332935, dated[protected] for ADRIANA QEEN BED and CASANOVA SOFA/BED and paid the same by credit card on the same day. First got the delivery of sofa and forget to collect the invoice copy. Which they are claiming that give to my parents. They are old more than 80 years. BED delivered on 28th June 2014 and invoice copy is available with me. Now the issue is, we notice that during the month of March 15, sitting portion of sofa is not comfortable. In such way the spring action gone and the foam also may be thin or not good one. When we sit on the sofa the whole portion is going down, and not able to getup easily. We called customer care center and registered complaint. Service engineer visited on 28th March 2015, and took photo and examined and told that he will inform to company to change the form and if necessary to change the spring also. May be he might have expected money. When we followed subsequently, he said that at present due non availability of stock not able to do immediately and the company representative will come replace the same, once the stock come. One day we received sms saying that your complaint has been closed, without rectifying the repair work. Again we called the service person and enquired and to our surprise that the sofa is eligible for 6 months warrantee only. So, the service person denied to do the job and said that on payment basis only will take up the work. I am having the order form and invoice copy. No where mentioned about the warranty period. Initially the company people also agreed that one year warranty is eligible period. I request you to instruct as per the rule and take necessary action. Regards, Yours faithfully, S Ramakrishnan.