[Resolved]  Godrej Interio — Stella Chair broken parts not replaced by vendor

Address:Varanasi, Uttar Pradesh

I purchased Godrej Dining Chairs Stella(6 pcs) along with few other furnitures from M/S S.R. Furniture, S-2/332 A, Gilat Bazar, Varanasi U.P.( MOB NO.[protected]) on invoice dated 19.oct.2013 vide invoice no.127. Few days back, few of the chair's part broke due to which the chair parts need to be replaced so i complained to Mr Lalit, owner of M/S S R Furniturs, over Phone on 10th of september 2014. In reply of the complaint he said that he has lodged complain for change of parts to Godrej but till today i have not received any satisfactory reply from him.He is either not receiving the calls or giving different excuses over phone.Neither he has logded any complain to godrej for replace of parts as I sent the mail in this regard as well but he didnt give any proper response for the complain proof. If this kind of services will be received from vendor for godrej product I will rather prefer to puchase other brand furnitures & in future I would not like to recommend any one to purchase godrej interio furniture. Kindly replace the broken parts as soon as possible. Regards Sanchita Srivastava Mob [protected] mail id: [protected]@gmail.com If this kind of services will be provided by the stores
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Complaint marked as Resolved 
Verified Support
Oct 11, 2014
Godrej Interio Customer Care's response
Hi Sanchita,

We regret the inconvenience caused to you, our team will look in the matter at the earliest and get in touch with you to discuss the same.

Regards,
Team Godrej Interio
Verified Support
Oct 11, 2014
Godrej Interio Customer Care's response
Hi,


We regret the inconvenience caused to you, our team will look in the matter at the earliest and get in touch with you to discuss the same.

Regards,
Team Godrej Interio
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