[Resolved]  Godrej Locking Solutions & Systems — Complain pending from 3 months

Address:

Gurgaon, Haryana

I have bought CCTV cameras from one of your distributors . About 3 months back I have registered a complain that Infrared vision of one of the Camera (Godrej IR Bullet 700 TVL V/F ) is not working . They told me that Our technician will first visit you within 2-3 days and analyze the Problem . I waited for one Week after that I called them again and again but everytime they told me that our technician will visit you today only . Till one month no technician visited the site and checked the problem . After that when I called them they told me that you need to register complain to the Godrej we will not be able to visit you . I registered a complain in Godrej . After that a Godrej Technician called me ( Mo. No - [protected] ) he told me that there is a problem in camera and the distributor will change it and he is forwarding the details to the distributor for the change of Camera . Again I called the Distributor they they told me that they haven't received any such request . After that I contacted the technician of Godrej ( Mo. No - [protected] ) . He asked me to call his manager with the mobile no ([protected]) . I called the manager and told him the whole situation . He told me that he will contact and the distributor and my problem will be resolved within 3 days . When I called him after 3 days he stopped picking up my call . When I called the distributor they say that problem will be resolved within 2-3 days . Now it's been around 3 months and still no resolution have been provided . Could there anything you can do about it ?? Is this really the way Godrej Works and treats it's customer and on what basis it decides it's distributor ? All these instances made an impression that never buy any products from Godrej and stop your colleagues or any person from buying the Godrej products . Distributor Details : Accurate Survelliance India Priva limited . 304-305, SGL Plaza, D C Chowk, Sector-09, Rohini, Delhi -110085 Bill No - ASIPL/RI/13-14/816 Bill Date - 25 Nov 2013