Godrej — Non delivery of Regrigerator bought through CSD

V Raja Gopal

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu

I submitted a supply order issued by Canteen Stores Department, Chennai on 24 Feb 15 for supply of One Godrej 221 Ltr Refrigerator GDE 23 BXTM to SUSHMA FORMS & AGENCIES, 421/H, POONAMALLEE HIGH ROAD, ARUMBAKKAM, CHENNAI 600106. LSO NO. 170018 DATED 24 FEB 15 AND their delivery challan no. 2564 refer. Initially I had a colour choice. It was told that it may take around 20 days to despatch the item and item would be despatched on receipt of the same in the desired colour. However, since the item was not despatched even after lapse of 20 days, I requested them to send a refreigerator of any colour available on stock. It was then told that no fridge was available on stock and next stock was expected after another one week time. When I contacted yesterday 23.3.15 and today 24.3.15 they (MR. KARVANNAN [protected]) says again that it will take another one week. Undue delay in despatch of item to Tuticorin as agreed is not acceptable. Freight charge of Rs. 600/- has also been paid for sending the item to Tuticorin Kindly intervene. Wing Commander V Rajagopal (Retd) [protected] [protected]@yahoo.co.in

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Mar 24, 2015

Updated by V Raja Gopal For Godrej Appliances Team,

Subsequently I have spoken to Mr. Arun Kumar Godrej Chennai on his mob. [protected] and to the owner of the dealer on [protected] and awaiting updates from both of them. While I will make efforts to contact them tomorrow kind intervention from your side. When contacted[protected] they gave a Mumbai number to contact. Mumbai Godrej people asked me to Chennai Godrej People. Chennai Godrej asked me to contact Mr. Arun Kumar (above mentioned).

One person says the item will be sent directly from Coimbatore. Another person says that the item will reach Chennai from where it will be despatched through ARC parcel service to Tuticorin. Third person says that the item has reached Madurai and they will check and get back to me. Please resolve this issue at the earliest.

Please note that an LG item booked subsequently was despatched the next day and I got it within 4 days. Sorry to say - sad affairs on the part of CSD dealer or the party responsible to arrange demand and supply the item from Godrej. Please intervene.

Mar 25, 2015

Updated by V Raja Gopal For Godrej Appliances Team

I spoke to Mr. Arun Kumar today morning who promised for an update by this evening. As per your advice I spoke to[protected] Chennai this morning. Ms Priya was on the line. They said they cannot log a complaint of this nature and advised me to speak to the dealer only. Subsequently, I spoke to Mr Karvannan of Shushma Forms & Agencies who is the CSD dealer, who said only Godrej manager Mr. Arun Kumar can do the needful for despatch of the refrigerator. Mr. Arun Kumar gave a positive response and I hope to see the problem resolved by this evening.

Mar 28, 2015

Updated by V Raja Gopal With the intervention sincere follow up from Mr. Arunachaleshwar, the Chennai Area Sales Manager, the item was invoiced on 27 Mar 15 and delivered to me on 28 Mar 15. Thanks for the efforts made by Mr.Arunachaleshwar and for resolving the issue on a fast track. The complaint may be treated to have been RESOLVED.

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Comments

Godrej Appliances Customer Care

from Pune, Maharashtra

Dear V Raja Gopal,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

If you have already logged a complaint with our customer care center, please provide the 10 digit complaint number. Incase you have not yet registered your complaint; you can do the same by calling us on our toll free number[protected].

Regards,
Godrej Appliances Team.

V Raja Gopal

from Mumbai, Maharashtra

Satisfied with immediate response from Godrej Team, and hope to get the issue resolved soon.

V Raja Gopal

from Mumbai, Maharashtra

With the intervention sincere follow up from Mr. Arunachaleshwar, the Chennai Area Sales Manager, the item was invoiced on 27 Mar 15 and delivered to me on 28 Mar 15. Thanks for the efforts made by Mr. Arunachaleshwar and for resolving the issue on a fast track.
The complaint may be treated to have been RESOLVED.