Godrej — Not fixing refrigerator

Address:

East Champaran, Bihar, 845438

I registered a complain with Godrej on 20.07.2016 no x[protected] . A mechanic from your Motihari, Bihar division visited on 26.07.2016 and said that compressor is not working. I gave him a copy of cashmemo & guarantee card. Then he informed that guarantee is not covered because the product number was not mentioned. So I sent required paper. The Motihari agency(name of the person is Shamsher ) now says that I need to pay Rs 6500 for the repair. This is unacceptable because the product is within guarantee.

It has been a long wait and you have not been able to resolve the complaint for the last 15 days. If the complaint is not resolved in next three days then I will have no other option but to take the matter to consumer court.

I registered complaint long ago and all I have got is call to get feedback. This is ridiculous service they have. If they don't intend to honor and resolve complaints then they should just close this service.

My contact: U K Dubey
[protected]