[Resolved]  Godrej — Problem in Refrigerator

Address:Bangalore, Karnataka

Problem in the Godrej Double door refrigerator- 4 times in the last 2 years, every time problem with the Cooling effect of the refrigerator - every time technician comes and takes 375 as the basic charges + the charges for the problem rectified. I have paid over Rs. 2500 in the last 2 yrs. Neither the technician NOR the customer care executives have an answer to the problem being occurred so frequently. Two times the fan has been changed and we even don't know if that was the genuine problem. I have tried reaching out to the higher authorities but failed. I think I have made a mistake buying refrigerator from Godrej where i am being treated as if company doesn't owe any responsibility towards the problem that has occurred.
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Aug 5, 2021
Complaint marked as Resolved 
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Dear Amit Kavidayal,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint Number & your Mobile Number so that we can resolve your issue on priority.
You can get the complaint Number by calling us on our toll free number[protected].

Regards,
Godrej Appliance Team.
Dear Amit Kavidayal,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on:[protected]/1800 – 225511.

Regards,
Godrej Appliances Team.

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