[Resolved] Gofordeals.in — fake website | |||
I had ordered a mobile phone from the above mentioned website. Additionally, I had paid Rs.16, 650/- for the same on 1st June, 2014. The phone number provided by him is +91 [protected] and the e-mail id is [protected]@gofordeals.in Other details mentioned on the website: Call us: Pick up the phone and call us on[protected]. We're available open, 6 days a week Mail us: Gofordeals.in 11/29 Jadavpur, Kolkata-700035 West Bengal, India. I received the following e mail from them after the payment: {Dear MINAKSHI KALIA, Thank you for your purchase at www.gofordeals.in. Your order is confirmed & we' ve received your payment. Order Details: Order ID: PWHDE10875 Date Ordered: 1st Jun 2014 @ 1:35 pm Payment Method: Online Payment(Online Payment) Exp. Delivery Date: 5 - 7 days Product Unit Price Quantity Total CANVAS TURBO A250 16650 1 16650 Sub Total: 16650 Shipping: 0 Total: Rs. 16650} It is 13th today and we have not received the product. He is not responding to the calls and not replying to any of our e-mails. He had provided us with a tracking number from fedex, which according to fedex is incorrect. The e-mail being as follows (Order Details: Dispatch Date: 10/06/2014 Courier Agency: Fedex Tracking number:[protected] Order ID: PWHDE10875(Subject to Payment) Date Ordered: 1st Jun 2014 @ 1:35 pm Payment Method: Online Payment) (Dear Ms MINAKSHI KALIA, You order has been shipped via Fedex. Please find the Tracking Number stated below. Tracking Number :[protected] The product will be delivered to you by 8 pm this evening. Thanks Customer Support Gofordeals.in) On knowing this, i had asked for a refund from him after which he had stopped responding to any of our calls. The e-mail by me to him was: (According to fedex, the tracking number provided is incorrect. Additionally, it has been eleven days and i have not received my parcel. According to you, it was supposed to reach me by 8 pm yesterday. My calls are being rejected on [protected] (your respective customer support). I need my refund immediately and would want my order to be cancelled in accordance with the point mentioned in your gofordeals assurity (which states that Your purchasing experience on gofordeals will not be abrupt. But if it does, we ensure you get the item you wanted or your money refunded, including shipping if any.) Waiting for a good reply Minakshi Kalia) Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved GoForDeals.in customer support has been notified about the posted complaint. | |||
 16 Comments | |||
Comments
same with me.
This is with regards to the transaction(s) you have processed from Gofordeals
Transaction Details
Order Number : JKSRH84591
ATRN : [protected]
Amount : 11790
Currency : INR
Ordered a mobile on 17 June, no response, so called them and cancelled the order.
Now he is not picking up the phone.
I really want my refund back.
Thanks,
Sunil
This is with regards to the transaction(s) you have processed from Gofordeals
Transaction Details
Order Number : JKSRH84591
ATRN : [protected]
Amount : 11790
Currency : INR
Ordered a mobile on 17 June, no response, so called them and cancelled the order.
Now he is not picking up the phone.
I really want my refund back.
Thanks,
Sunil
Dear Mr Sunil,
We have already initiated your refund and we sent an email confirming the same.
However, the order cancellation request was taken into consideration on your request.
It takes 5 to 7 business days for us to initiate the refund.
Kindly be patient you will get your money refunded asap.
Thanks
Compliance Team
www.gofordeals.in
We have already initiated your refund and we sent an email confirming the same.
However, the order cancellation request was taken into consideration on your request.
It takes 5 to 7 business days for us to initiate the refund.
Kindly be patient you will get your money refunded asap.
Thanks
Compliance Team
www.gofordeals.in
@minakshik have you received your product...
Dear Ms. Minakshi Kalia,
We apologize for the inconvenience caused to you.
We did shipped the product via Fedex.
Request you to kindly provide 3 business days to resolve your issue.
We will provide all the necessary documents once we receive an update from fedex.
We will compensate you in all possible way we can.
In case you have any further query please email to [protected]@gofordeals.in.
Thanks
Compliance Team
www.gofordeals.in
We apologize for the inconvenience caused to you.
We did shipped the product via Fedex.
Request you to kindly provide 3 business days to resolve your issue.
We will provide all the necessary documents once we receive an update from fedex.
We will compensate you in all possible way we can.
In case you have any further query please email to [protected]@gofordeals.in.
Thanks
Compliance Team
www.gofordeals.in
Same With Me also,
I have Order my phone on 19 June 2014, still i awaiting my order, i think it will take 2 days for Kolkatta to Jmashedpur.
i called so many times, in that they lifted my call on 2 times, and they given answers are not true
1 ans: Ur tracking number is No:[protected] and Agency is FEDEX, ( i checked this in fedex courier its purely wrong)
the representative name is : "some" Agarwal
2 ans: server is down will update later, Rep Name is "Suraj Sharma"
On 27 of i got mail from gofairdeals like
Dear Mr ilayaraja,
Your product has reached Fedex Location in Jamshedpur.
We just coordinated with them.
The product is schedule to be delivered by tomorrow.
There is some problem in the customer service phone line hence you cannot reach the customer service help desk.
Kindly email in case you face any problem.
Thanks
Customer Care.
so i need clarification about my order,
hope the good answer...
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I have Order my phone on 19 June 2014, still i awaiting my order, i think it will take 2 days for Kolkatta to Jmashedpur.
i called so many times, in that they lifted my call on 2 times, and they given answers are not true
1 ans: Ur tracking number is No:[protected] and Agency is FEDEX, ( i checked this in fedex courier its purely wrong)
the representative name is : "some" Agarwal
2 ans: server is down will update later, Rep Name is "Suraj Sharma"
On 27 of i got mail from gofairdeals like
Dear Mr ilayaraja,
Your product has reached Fedex Location in Jamshedpur.
We just coordinated with them.
The product is schedule to be delivered by tomorrow.
There is some problem in the customer service phone line hence you cannot reach the customer service help desk.
Kindly email in case you face any problem.
Thanks
Customer Care.
so i need clarification about my order,
hope the good answer...
To FedEx,
TO WHOM IT MAY CONCERN
This is in regards to the tracking number[protected] provided to Ms. Minakshi Kalia.
As confirmed by FedEx earlier on Jun 16, 2014 to the customer, this was a wrong tracking number.
However, please find attached the scanned copy of the shipment details of 9th June 2014 proving that the tracking details provided was correct.
Also, we have raised the request for Proof of Delivery from respective FEDEX office, which will be updated as soon as we receive the same.
In case you have any further query please email to [protected]@gofordeals.in.
@Minakshi : We apologize for the inconvenience caused due to delayed shipment.
Thanks Compliance Team
www.gofordeals.in
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TO WHOM IT MAY CONCERN
This is in regards to the tracking number[protected] provided to Ms. Minakshi Kalia.
As confirmed by FedEx earlier on Jun 16, 2014 to the customer, this was a wrong tracking number.
However, please find attached the scanned copy of the shipment details of 9th June 2014 proving that the tracking details provided was correct.
Also, we have raised the request for Proof of Delivery from respective FEDEX office, which will be updated as soon as we receive the same.
In case you have any further query please email to [protected]@gofordeals.in.
@Minakshi : We apologize for the inconvenience caused due to delayed shipment.
Thanks Compliance Team
www.gofordeals.in
Dear Mr Ilayaraja,
Kindly ignore the previous email sent to you.
The update was for a different order number and was supposed to be sent to a different customer.
Apologize for the incorrect update provided to you earlier.
Your Order URCDT71435 for Micromax Canvas HD A116 has been cancelled.
The same has been communicated to you by the customer service team today via phone.
On your confirmation, we request you to kindly provide us with your bank details (A/C number and A/C holder name; Bank Name and branch along with IFSC code) so that we can refund INR 11790/= to you.
Refund to be done : INR 11790/=
Refund Processing Time : 7-14 business days.
We sincerely apologize for the inconvenience and confusion caused with the order.Really wish to serve you better in future.
Thanks
Compliance Team
Kindly ignore the previous email sent to you.
The update was for a different order number and was supposed to be sent to a different customer.
Apologize for the incorrect update provided to you earlier.
Your Order URCDT71435 for Micromax Canvas HD A116 has been cancelled.
The same has been communicated to you by the customer service team today via phone.
On your confirmation, we request you to kindly provide us with your bank details (A/C number and A/C holder name; Bank Name and branch along with IFSC code) so that we can refund INR 11790/= to you.
Refund to be done : INR 11790/=
Refund Processing Time : 7-14 business days.
We sincerely apologize for the inconvenience and confusion caused with the order.Really wish to serve you better in future.
Thanks
Compliance Team
Dear Mr. Sunil R Sutar,
Thank you for providing the necessary details for the refund.
We are expediting the process of refund.
Kindly bear with us, although the minimum Refund Processing Time: 7-14 business days.
Thanks
Customer Service Team
Thank you for providing the necessary details for the refund.
We are expediting the process of refund.
Kindly bear with us, although the minimum Refund Processing Time: 7-14 business days.
Thanks
Customer Service Team
Dear Ms. Minakshi Kalia,
Order ID: PWHDE10875
Date Ordered: 1st Jun 2014
Thank you for confirming to the Customer Service - Follow Up Team regarding the delivery of the shipment on 23rd June'2014.
We apologize for the inconvenience caused due to delayed shipment.
Thanks
www.gofordeals.in
Order ID: PWHDE10875
Date Ordered: 1st Jun 2014
Thank you for confirming to the Customer Service - Follow Up Team regarding the delivery of the shipment on 23rd June'2014.
We apologize for the inconvenience caused due to delayed shipment.
Thanks
www.gofordeals.in
Paid Rs 13200/- to Gofordeals through online for Micromax A117 -Money not refunded after cancellation.
On 20-06-14, I called the above support No. to check the availability of Micromax A117 Mobile and it was informed that it is readily available in their stock .If orders were placed with online payment, the product will be delivered
through Fedex courier within 5days.
After ascertaining that I placed the orders for Micromax A117 Mobile on 20-06-14 and paid Rs.13200/- to gofordeals through online via direcpay.com( Attached). Immediately I received a confirmation mail from Gofordeals.in with Order Id: FFGMR70184 informing the receipt of payment and product will be delivered within 5-7 days(Attached).
On 23-06-14, 25-06-14 and 27-06-14, I sent Emails asking for details of Shipping and courier tracking details,
for which I received an Email that Mobile has been shipped and will be delivered to me shortly without giving the tracking details. After which, all my phone calls to Support Number were not attended . On 30-06-14, One Shri. Sasi Singh Director -Gofordeals ( as told by him) called me from the Support Number by 12.05 pm and informed that some staff misappropriated company funds and hence the problem. He further told that his wife is the Managing Director of Gofordeals and he will sort out the problem and refund my money.
On 02-07-14, he sent an email stating that the Orders cancelled and refund of Rs.13200/- will be initiated
within 7-14 days asking for my bank details.(Attached).
As requested, through Email on the same day I sent my Bank details for initiating refund asking for early refund.
But again on 04-07-14, Gofordeals sent an Email stating that they have shipped the product 0n 26-06-14, providing the details of Fedex tracking no. etc (Attached) But when checked Fedex Web site, it was found that they have given wrong details (Attached.)
Again no response from Support number as well as Support mail Id till 09-07-17. On 09-07-14, Sasi singh felt sorry
and informed that my money will be refunded before Tuesday 15-07-14.
Till date my money is not refunded and they are answering my phone calls. I afraid that Gofordeals powered by ZEPO is attempting to cheat me.
Hence I bring this facts here about that company for their fraud and cheating.
Now I come to know that the same people are running a business called " wowbunches" in the same address
with same contact No. etc., as on[protected].00pm (Attached).
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On 20-06-14, I called the above support No. to check the availability of Micromax A117 Mobile and it was informed that it is readily available in their stock .If orders were placed with online payment, the product will be delivered
through Fedex courier within 5days.
After ascertaining that I placed the orders for Micromax A117 Mobile on 20-06-14 and paid Rs.13200/- to gofordeals through online via direcpay.com( Attached). Immediately I received a confirmation mail from Gofordeals.in with Order Id: FFGMR70184 informing the receipt of payment and product will be delivered within 5-7 days(Attached).
On 23-06-14, 25-06-14 and 27-06-14, I sent Emails asking for details of Shipping and courier tracking details,
for which I received an Email that Mobile has been shipped and will be delivered to me shortly without giving the tracking details. After which, all my phone calls to Support Number were not attended . On 30-06-14, One Shri. Sasi Singh Director -Gofordeals ( as told by him) called me from the Support Number by 12.05 pm and informed that some staff misappropriated company funds and hence the problem. He further told that his wife is the Managing Director of Gofordeals and he will sort out the problem and refund my money.
On 02-07-14, he sent an email stating that the Orders cancelled and refund of Rs.13200/- will be initiated
within 7-14 days asking for my bank details.(Attached).
As requested, through Email on the same day I sent my Bank details for initiating refund asking for early refund.
But again on 04-07-14, Gofordeals sent an Email stating that they have shipped the product 0n 26-06-14, providing the details of Fedex tracking no. etc (Attached) But when checked Fedex Web site, it was found that they have given wrong details (Attached.)
Again no response from Support number as well as Support mail Id till 09-07-17. On 09-07-14, Sasi singh felt sorry
and informed that my money will be refunded before Tuesday 15-07-14.
Till date my money is not refunded and they are answering my phone calls. I afraid that Gofordeals powered by ZEPO is attempting to cheat me.
Hence I bring this facts here about that company for their fraud and cheating.
Now I come to know that the same people are running a business called " wowbunches" in the same address
with same contact No. etc., as on[protected].00pm (Attached).
Dear Mr Ilayaraja,
Refund has been done of Rs11790 to the bank account provided by you.
Please find the scanned deposit slip for the same.
Case : RESOLVED
Thanks
Customer Team
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Refund has been done of Rs11790 to the bank account provided by you.
Please find the scanned deposit slip for the same.
Case : RESOLVED
Thanks
Customer Team
Dear Mr. Sunil Sutar,
Refund has been done of Rs11790 to the bank account provided by you.
The refund was done on 12/07/2014.
Please find the scanned deposit slip for the same.
Case : RESOLVED
Thanks
Customer Team
![]()
Refund has been done of Rs11790 to the bank account provided by you.
The refund was done on 12/07/2014.
Please find the scanned deposit slip for the same.
Case : RESOLVED
Thanks
Customer Team
Dear Mr. Shamugasundaram,
This is regards to the Order Id: FFGMR70184
Please find attached the scanned copy of the tracking slip as a proof that the product had been dispatched.
Kindly Note: We understand that when you check on the FEDEX website, it shows it as an invalid tracking number. We have checked that
ourselves.But the package was handed over to FEDEX by us, we hold their tracking slip with us duly signed by their employee.We require your co-operation so that we can deal with this situation as we need to locate where the package is lying.
Either we will arrange for the redelivery of the package once located or
we will get the package returned to us and we will refund your money.
But the necessary action can only be taken, once the package is tracked.
Looking forward for the co-operation.
Your money is in safe hands, be less assured, we will resolve your issue.
Thanks
Compliance Team
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This is regards to the Order Id: FFGMR70184
Please find attached the scanned copy of the tracking slip as a proof that the product had been dispatched.
Kindly Note: We understand that when you check on the FEDEX website, it shows it as an invalid tracking number. We have checked that
ourselves.But the package was handed over to FEDEX by us, we hold their tracking slip with us duly signed by their employee.We require your co-operation so that we can deal with this situation as we need to locate where the package is lying.
Either we will arrange for the redelivery of the package once located or
we will get the package returned to us and we will refund your money.
But the necessary action can only be taken, once the package is tracked.
Looking forward for the co-operation.
Your money is in safe hands, be less assured, we will resolve your issue.
Thanks
Compliance Team
To GOFORDEALS
We received a call from HDFC Bank stating that the refund above mentioned by me was reflected by them and not refunded by you.
Hence I conclude after so many days that i have still not received the refund.
This would encourage me to take another further step against your website.
Or I would like to be informed by you that soon i will receive my refund.
Minakshi
We received a call from HDFC Bank stating that the refund above mentioned by me was reflected by them and not refunded by you.
Hence I conclude after so many days that i have still not received the refund.
This would encourage me to take another further step against your website.
Or I would like to be informed by you that soon i will receive my refund.
Minakshi
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We regret to inform you that FedEx is unable to help you here as the air way bill number is incorrect. If you manage to get the correct air way bill number, we will help in getting that delivered as soon as possible.
Thanks & regards,
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