[Resolved]  Goibibo — Bus Cancelled still no refund

Address:

Bangalore, Karnataka

Dear Team, Recently I booked my ticket through GOIBIBO on 24 feb to travel on the same day from bangalore to tenkasi (GOBUSd6b[protected] . I got a call from KPN operator that bus was cancelled they asked me to cancel and confirmed that i would get my refund back. Then i called GOIBIBO customer care to cross check it then they cancelled it as Operator Cancelled and i have also got sms saying that refund will be processed in 24 hours. I have also taken confirmation from customer care to book a new ticket with other operator. Immediately i have also booked a ticket through Goibibo site only with SRS operator (GOBUS1a[protected] and next day 25th morning i got an email from ibibo saying that bus was not cancelled and so no refund. I called KPN Head office and they confirmed me that bus was cancelled. Then i called IBIBO customer care i explained everything and asked them to check. First instance they said no it was not cancelled ( i dont know with whom they have checked) then second instance i gave KPN Head office number and GOIBIBO customer care again checked with KPN Head Office and accepted that it was cancelled but still no reply from IBIBO on Refund. I had to travel urgently for Bereavement, in a short while bus operator cancelled the bus and i had to search for another bus to travel immediately, On top of it i am following it up for refund. Overall it was very bad experience by booking it through GOIBIBO not sure what went wrong. But i am being penalised without any reason so far. I followed up with GOIBIBO again still the reply i got from them is still same. I have also found many such cases on GOIBIBO and this is really bad. It will lead to negative publicity about GOIBIBO for sure. Regards, K Subramanian