[Resolved]  Goibibo — Complaint against Go Ibibo and Seabird Tourists

Address:

Bangalore, Karnataka

Hi I am writing this email to make a formal complaint against Go Ibibo and Seabird Tourists. I am looking forward your support me on getting the harassment compensation and formal written apologies letter to me. I went for New Year celebration to Goa from Bangalore. I went Goa from Bangalore by Train on 29th December 2013 and for returning I had booked a bus ticket thru Go Ibibo on 11th November 2013 from Goa to Bangalore and travel date was 1st of January 2014. I paid Rs. 600 for the ticket Ticket is attached for your ready reference. Details of ticket is given below: Booking ID : GOBUSae[protected], Operator PNR: TS-RB6375881AUB/1595538/GOA-KWR-BNG-1, Boarding Point: Margoa (Near Ktc Bus Stand), Travels: Seabird Tourists. Passenger Name: Mr Faizurrab Faridy Passenger Seats: 4U, Status: Confirmed Departure Date: Wed, 1 January 2014 Departure Time: 18:30 Booking Date: Nov. 11, 2013 On date of my travel i.e 1st of January 2014 I got the sms from Go Ibibo for confirmation of my ticket and reporting 45 before the departure time. Also contact number of Seabird Tourists the Bus Operator was also given. The Number was [protected], and[protected]. I thought making a call for all the confirmation and pickup point. Hence I call on[protected], and given my booking details, the person who received said there no ticket booked by my name and the seat number 4U is actually booked by some other name. It was surprised and shocking information for me. I thought they must be checking some wrong information and I said please recheck and let me know they rechecked and confirmed me that there is no booking by my name and the seat which was allotted to me is actually allotted to somebody else. And I asked I wish to speak to somebody senior then I got to speak to their manager, they also said to me that there is no booking, when I said I have all the booking details hence recheck then after keeping my call on hold they said yes it was booked on 11th November but the same ticket was cancelled in November itself. That was even bigger shocker for me. Because I had not cancelled the ticket. And if it would have been cancelled I would have not been received the sms from Go Ibibo on 1st January for the confirmation. Neither I got the sms of cancellation from Go Ibobo. I started shouting on the person then he said since you had booked the ticket you better speak to Go Ibibo for the cancellation of ticket. Then I called on Go Ibibo customer care[protected] for the confirmation of my ticket. I provided all the ticket details to the CSE and they said that yes your ticket is confirmed and you can travel. When I gave the information about the communication I had with Seabird Tourists the Bus Operator they said they will check with Seabird Tourists the Bus Operator and let me know hence they put my call on hold. After speaking to the Operator they gave me the information that Bus is cancelled for today. Which was not correct because I already had the communication with Seabird Tourists the Bus Operator. The Bus was very much running on 1st Jan 2014. I said to them that you are giving me wrong information if Bus is cancelled then how come I got the SMS from Go Ibibo for the confirmation and reporting. I was literally out of control and started shouting on Go Ibibo CSE. He said we can’t do anything and we are sorry about it. I said I have to go to Bangalore today itself and since it was New Year rush hence I was knowing that I will not get the ticket and even if I will get it would cost be multiple times. I requested the Go Ibibo person to arrange any alternate for me which he turned down. He said I can check with the Seabird Tourists the Bus Operator. The I called the Bus operator again and requested for giving me any ticket in the same bus. They said they will charge Rs. 1800 for the same ticket. Now I was able to understand the dirty game of Go Ibibo and Seabird Tourists the Bus Operator. The Operator actually sold my ticket to someone else in high price. At the last moment booking in Goa during the New Year time the rates goes up multiple time. Since I had booked the ticket in the month of November it was much cheaper. The very bad thing about the whole incident is that they did not give me any alternative and they left me with no option. Such a fraud they did and top of it they were not concern how I will reach back to Banaglore. I was completely disturbed whole and my plans for that day screwed. I was in big tention how I will reach Bangalore and the same day I had to pay Rs.2500.00 for a single ticket against the Rs. 600 I paid to Go Ibibo. Just for the surprise I got the SMS and Email from Go Ibibo next day for sharing my experience of journey and rating their services. Height o[censored]nprofessionalism. I wish to teach a lesson to both Go Ibibo and Seabird Tourists the Bus Operator. They can’t be doing such fraud and they should be very sensible for the customer. Till now I have not got the payment I made to Go Ibibo. Now I want a harassment amount of Rs. 25000.00(Twenty five thousand) from Go Ibibo and written apologies letter to me. Please help me in the same and I will be highly obliged to you. It is our responsibilities to teach a lesson for such a fraud organization. Regards, Faiz +91 [protected]