Goibibo — Have made confirmed booking and made payment but goibibo now saying issue with booking

Address:Mumbai City, Maharashtra

Have made payment on goibibo site with confirmed booking (ref booking id HTLV3UF83J and HTL3ZZMXP5 ) have already made payment but it seems they are still not sure about booking even after making full payment and getting confirmation.. in spite of multiple requests they have not yet reverted back on status ...they said they will give a better hotel...no reply since since last 2 months...after making payment
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Dear Mukesh,

Greetings From Goibibo!!

At the outset we regret for all the inconvenience cast.

Reference to your previews mail, we are validating the matter with the respective hotel authority and will share update with you maximum by Friday.

We may request you to bear with us till than.

Regards,
Goibibo Team
Dear Sir/ Maam,

Greetings from Goibibo!

At the outset, we regret for the inconvenience caused to you.

Reference to your previews mail, we are validating the matter with the respective hotel authority and will share update with you maximum by
this week.

We may request you to bear with us till than.

Regards,
Goibibo Team
Dear Mr.Mehta

Greetings From Goibibo!!

Thank you for writing E-mail to us. This is in regards for the confirmation of the booking ID HTLV3UF83J and HTL3ZZMXP5. Please be informed that the above booking is very well confirmed.

I apologize for all the inconvenience caused to you

Regards,
Goibibo Team.

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