Goibibo — Misleading pics on portal, forced stay inferior room, staff telling lies n rude

Address:	Gurgaon, Haryana
Website:	www.goibibo.com

Complaint no. given by Goibibo 2171614 . Since yesterday I am continuously following up with them but they just promise that very soon I will be upgraded to better Hotel and to wait. I booked hotel seeing pics n details on Goibibo site, room I got is far different from pic, Hotel is not even 1 star property, Goibibo says they have done all needful and to wait for refund from Hotel, as I have booking for 3 more days, but no proper solution is offered except asking to wait. Details of my complaint as such -

In continuation to my repeated calls and below complaint reference I am sending pics of room for your kind reference, along with ones posted on Goibibo. I have booking for 5days 4 nights, 3 Nights for superior rooms and one night for deluxe room for 3 persons, including my aged parents. Please see in pics the room doesn't have enough space for 3 persons and after putting mattress on floor there is no space to move ur legs. On top of it today hotel staff wants to shift to room inferior to this one, as we have booked deluxe room for tonight. The staff is non cooperating, when I informed that Goibibo team is trying to contact n to respond on call, hotel staff rudely replied that it's not Goibibo who will decide rooms, I had to personally make call to Goibibo n make hotel speak to you. Hotel staff reason is " mam ka aaj deluxe hai na isiliye ma'am yeh sab bol rahi taki unko superior room chorna na pade" . I don't think such remarks are desirable and against my dignity, I am very old customer of Goibibo and not someone cheap. When I asked for chair I was given broken old chair, for a superior room. There is not even ventilation or exhaust fan in bath, pics attached.Request to accommodate me in some other property from today till 7th may