[Resolved] Goibibo — non refund of amount against flight cancellation ticket

[Resolved] Goibibo — non refund of amount against flight cancellation ticket

J jayaprakashS from Neyyattinkara, Kerala

Dear Sir I booked a ticket for Hyderabad-Trivandrum on 06/10/2014 in Jet Airways through GOIBIBO for 4 passengers (Booking ID No.TUABC4T94 / PNR NO. LCKAHI) for a journey on 21/11/2014. I cancelled one passenger's ticket on 07/11/2014 (8PM) and that of the other three passengers again on the same day ie. on 07/11/2014 (8.36PM). I got confirmation mails from GOIBIBO for these two cancellations separately stating that I would receive the applicable refund notification within 2 working days. Due to non-refund of amount, I called up GOIBIBO on 13/11/2014 at 11.02 AM and one rep. (Gunjan) replied that they will take 12 to 15 working days to make the refund. After sending several reminders/calls they reported that the refund was made with the respective Bank under reference no.9619019. But on verification it was noted that the refund was made only for one passenger (Rs.2044/- Mrs Anitha Sabitha ticket no.[protected] and the cancellation for other 3 passengers(Jayaprakash[protected], Anjana[protected], Aswathy[protected] made separately on the same day itself has not been refunded. So I sent reminders/calls to them showing the mistake and requested to refund the balance. On 02/12/2014 they informed me to allow them some more time, so that they can investigate and advise me accordingly. In reply to my further enquiry, on 11/12/2014 they informed that they will check the same and revert the maximum on Monday EOD. After that they neither send me reply nor refund the money. I request you to kindly help me in this matter to get my refund. with regards Jayaprakash S Was this information helpful? No (0) Yes (0)
May 13, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Feb 03, 2015 Updated by jayaprakashS Dear Sir I booked a ticket for Hyderabad-Trivandrum on 06/10/2014 in Jet Airways through GOIBIBO for 4 passengers (Booking ID No.TUABC4T94 / PNR NO. LCKAHI) for a journey on 21/11/2014. I cancelled one passenger's ticket on 07/11/2014 (8PM) and that of the other three passengers again on the same day ie. on 07/11/2014 (8.36PM). I got confirmation mails from GOIBIBO for these two cancellations separately stating that I would receive the applicable refund notification within 2 working days. Due to non-refund of amount, I called up GOIBIBO on 13/11/2014 at 11.02 AM and one rep. (Gunjan) replied that they will take 12 to 15 working days to make the refund. After sending several reminders/calls they reported that the refund was made with the respective Bank under reference no.9619019. But on verification it was noted that the refund was made only for one passenger (Rs.2044/- Mrs Anitha Sabitha ticket no.[protected] and the cancellation for other 3 passengers(Jayaprakash[protected], Anjana[protected], Aswathy[protected] made separately on the same day itself has not been refunded. So I sent reminders/calls to them showing the mistake and requested to refund the balance. On 02/12/2014 they informed me to allow them some more time, so that they can investigate and advise me accordingly. In reply to my further enquiry, on 11/12/2014 they informed that they will check the same and revert the maximum on Monday EOD. After that they neither send me reply nor refund the money. I request you to kindly help me in this matter to get my refund. with regards Jayaprakash S Verified Support Feb 04, 2015 Ibibo Group / Goibibo Customer Care's response Dear Jay, Please note that we have already initiated the refund of the remaining amount. We will share the details as soon as the same is generated. Kind Regards Goibibo Team Mar 04, 2015 Updated by jayaprakashS Dear Sir Please refer your comments dated 4th Feb 2015. The refund is not yet received even after five months. How much more time do you want to refund the amount ? with regards Jayaprakash Mar 18, 2017 Updated by jayaprakashS Dear Sir Till date no refund is received. It is more than two years elapsed, so I am planning to send legal notice to them and also report the matter to civil aviation minister Government of India. With regards Jayaprakash
1 Comment	Share
Submit Close

Related Ibibo Group / Goibibo reviews

View all 5115 Ibibo Group / Goibibo Reviews

Comments

jayaprakashS

from Neyyattinkara, Kerala

Dear Sir
Till date no refund is received. It is more than two years elapsed, so I am planning to send legal notice to them and also report the matter to civil aviation minister Government of India.
With regards
Jayaprakash