Goibibo — Unethical behavior, foresighted money without mentioning the same in policy | |||||
Sir, I have booked 2 days stay at hotel Sree Hari Niwas, Katra from October 2nd to Ocober 4th through Goibibo online portal having Vendor Booking ID: [protected]. I tried to cancel my booking on 24th September by calling their customer care number and online portal. Customer care person (Mr. Ankit) told me that they will forfeit the complete charges paid and there will not be any refund. According to their policy as mentioned, money can only be forfeited in case of no-show i.e. if you do not appear at Hotel on specified date. Mr. Ankit told me to beg the hotel directly and if they agree to refund the money to Goibibo, then Goibibo would refund me my money. Sir, This is clear case of fraud by Goibibo by not mentioning the information in the cancellation policy and there using unfair practices to misbehave with the customer. PS - Attaching the snapshot from Goibibo.com showing their cancellation policy. Was this information helpful? | |||||
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customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
It is fraud that Goibibo is doing by not mentioning clear policy on their website and then forfeiting customer's money.
Reply
Dear Gaurav,
Greetings from GoIbibo.com!!
We checked the details for cancellation policy of your hotel reservation with Hotel Shree Hari Niwas, under booking id: HTLF6SAHHS. We would like to inform you as per hotel cancellation policy your booking stands non refundable.
Please refer to the screenshot you have attached above. It's mentioned as "Cancellation Policy
No Show, Cancellation charges will be 100 % Cost". This statement means that for any no show or cancellation 100 % ( full payment ) of your reservation will be charged, hence there will be no refund.
We regret that we are unable to refund anything for cancellation on this booking. However kindly note that Goibibo is only a booking platform and do not have any control over hotel terms and policies.
We recommend you to avoid a similar inconvenience in future please contact GoIbibo.com to clarify your doubts. We are always there to assist you with your queries.
Regards,
Megha Sharma
Team GoIbibo
Greetings from GoIbibo.com!!
We checked the details for cancellation policy of your hotel reservation with Hotel Shree Hari Niwas, under booking id: HTLF6SAHHS. We would like to inform you as per hotel cancellation policy your booking stands non refundable.
Please refer to the screenshot you have attached above. It's mentioned as "Cancellation Policy
No Show, Cancellation charges will be 100 % Cost". This statement means that for any no show or cancellation 100 % ( full payment ) of your reservation will be charged, hence there will be no refund.
We regret that we are unable to refund anything for cancellation on this booking. However kindly note that Goibibo is only a booking platform and do not have any control over hotel terms and policies.
We recommend you to avoid a similar inconvenience in future please contact GoIbibo.com to clarify your doubts. We are always there to assist you with your queries.
Regards,
Megha Sharma
Team GoIbibo
I have made my reservations through Goibibo.com and not from hotel's website. So, cancellation rules must be applicable as mentioned by Goibibo and not as mentioned by the hotel.
Please explain me the definition of NO-SHOW clearly. you can not create your own definition of a term. According to policy, No-Show means that you did not appear at hotel on the specified date. You are trying to mold it as, no show or cancellation which is absolutely a cheating with customer.
Prove your policies or provide me a refund.
Please explain me the definition of NO-SHOW clearly. you can not create your own definition of a term. According to policy, No-Show means that you did not appear at hotel on the specified date. You are trying to mold it as, no show or cancellation which is absolutely a cheating with customer.
Prove your policies or provide me a refund.
Dear Gaurav,
Greetings from GoIbibo.com!!
We understand you booked through GoIbibo.com and we have not charged you any penalty for cancellation of your reservation. However we have clearly mentioned on our website that for any hotel cancellation we have to follow the hotel policy. Please refer to the below link for the same.
https://www.goibibo.com/terms-and-conditions/
We would like to inform you we are not creating any definition neither for No Show and nor for Cancellation. We would request you to please check you booking voucher. Cancellation policy states that " No Show, Cancellation charges will be 100 % Cost".
This statement means 100 % cost is applicable for No Show and Cancellation as their is a coma in between No show and Cancellation. Hence for any of the case whether its no show or cancellation 100% of the booking amount will be charged as penalty.
We hope you understand that we always kept transparency in our policies and it's not a fraud.
Regards,
Megha Sharma
GoCare Team
Greetings from GoIbibo.com!!
We understand you booked through GoIbibo.com and we have not charged you any penalty for cancellation of your reservation. However we have clearly mentioned on our website that for any hotel cancellation we have to follow the hotel policy. Please refer to the below link for the same.
https://www.goibibo.com/terms-and-conditions/
We would like to inform you we are not creating any definition neither for No Show and nor for Cancellation. We would request you to please check you booking voucher. Cancellation policy states that " No Show, Cancellation charges will be 100 % Cost".
This statement means 100 % cost is applicable for No Show and Cancellation as their is a coma in between No show and Cancellation. Hence for any of the case whether its no show or cancellation 100% of the booking amount will be charged as penalty.
We hope you understand that we always kept transparency in our policies and it's not a fraud.
Regards,
Megha Sharma
GoCare Team
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