Goibibo.com — Amount got detected but no ticket and no refund update | |||
Hi Team, I did two transactions and booking ID << GOBUS[protected] >> is for second transaction for which i got refund amount but no update about amount which detected for 1st transaction from Goibibo team. Many mails send to support & management team but no response. Once again I have verified with bank team they have clearly saying that merchant have claimed both amounts and they have give approval id also to with you. 1st transaction Gate way : CITRUS PAY GOIBIBO MUMBAI IN date & time : 19/12/14 14:08 PM Approval id :627211 Status : no refund from goibibo side. 2nd transaction Gate way : IBIBO WEB PVT LTD GURGAON date & time : 19/12/14 14:33 Approval id :792127 Status : got refund from goibibo side. Regards Rama Rao email id : [protected]@gmail.com Was this information helpful? | |||
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customer support has been notified about the posted complaint. | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Greetings with goibibo.
Please be advised that we have checked the refund details and found that we have already processed the refund from our end. Please note this refund (Bank reference number is:[protected] and you may contact the bank with this details and they can get the details.
We appreciate your understanding with regards to this matter.
Kind regards,
Dhananjay Singh
Goibibo.com