[Resolved] Goibibo.com — Amount not refunded

Jkcnb

from Lucknow, Uttar Pradesh

Address:	Pune, Maharashtra, 411015
Website:	Goibibo.com

Dear All, I jyoti Kumar Chauraisa had booked a flight ticket from Pune to Allahabad by using Ibibo website for November 6, 2015. Ticket was booked in 1 stop journey, Pune to Delhi and Delhi to Allahabad. Ticket for Delhi to Allahabad was cancelled with PNR YR2MN, cost was Rs.9000 approx. Immediately cancellation was communicated to Ibibo through call and it was updated that refund will be done within 1 week. But after doing numerous follow up, same is not done till date and now when I call to call centre, they say that there is no detail available with them and I need to contact Air India for the same. This Is totally fraud being done by Ibibo group, they are cheating people. Regards Jyoti

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May 12, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2015

Ibibo Group / Goibibo Customer Care's response Dear Jyoti

Greetings from Goibibo.com

Kindly note that the refund has already been processed from our end and it usually takes 5-7 working days to reflect the refund under the bank statement depending upon your bank clearance policy. Please find the refund details along with bank ARN number and we request you to please check with your bank regarding your refund and do let us know in case of any further queries.

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] [protected] capture 19926.00 SUCCESS [protected]:34:19 [protected]:34:19 NA
[protected] [protected] [protected] refund 9414.00 success [protected]:07:58 [protected]:08:37 74163265316000896223159

Thanks and regards
Gocare Team

Jan 11, 2016

Updated by Jkcnb Hello,

There were 2 booking in above PNR- one from Pune to Delhi and other from Delhi to Allahabad, both the booking were cancelled and refund done only for 1 flight and that was from Pune to Delhi.

NO refund was processed for Delhi to Allahabad, above details are half shared information. Confirm for the cancellation amount of booking from Delhi to Allahabad on 6th November..

Regards
Jyoti