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Goibibo.com Customer Care

ibibo Web Private Limited

4th Floor, Pearl Towers, Plot No 51, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1-860-2585858 [Toll-Free Number]
 +91 92 1302 5552
www.goibibo.com is an online travel portal offering a holistic range of travel solutions which include domestic & international flights, hotels, bus booking, holiday packages & car rentals. With the aim of delivering the fastest on-site experience
 
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Goibibo.com Complaints & Reviews

Goibibo - non refund of amount against flight cancellation ticket

User
 jayaprakashS on Jan 30, 2015
Dear Sir I booked a ticket for Hyderabad-Trivandrum on 06/10/2014 in Jet Airways through GOIBIBO for 4 passengers (Booking ID No.TUABC4T94 / PNR NO. LCKAHI) for a journey on 21/11/2014. I cancelled one passenger's ticket on 07/11/2014 (8PM) and that of the other three passengers again on the same day ie. on 07/11/2014 (8.36PM). I got confirmation mails from GOIBIBO for these two cancellations separately stating that I would receive the applicable refund notification within 2 working days. Due to non-refund of amount, I called up GOIBIBO on 13/11/2014 at 11.02 AM and one rep. (Gunjan) replied...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Refund not been generated even when operator cancelled the bus

User
 ac2508 on Jan 30, 2015
Hi, I am Aman Chandak, booked a ticked from goa to pune on 3rd Jan, booking id. GOBUS27ca71420448955, but the bus got cancelled by the operator and then I called goibibo to get refund my amount to me. I called them like 15times till now to get my refund and every time I get the same reply it will be reaching you by 1-2 days, I really don't know much more days they need now. I want my money back asap. Really unsatisfied by the service of goibibo this time....
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Worst Service by GOIBIBO

User
 Nagarjuna Kasyap on Jan 27, 2015
Hello, Recently i have booked tickets from a particular source and to destination. When the day came driver called me and informed that the bus is on the way. so we are waiting at the pickup point. Finally after 40 mins i called driver and got to know that bus was already left the place. Got an update from driver that Source is from guntur district and is not from krishna district. Reached nearly 25-30 times to goibibo team for any update on refund as i was not availed the transport. At the same time i had booked 3 tickets from same morning star travels dealer directly when i was on road with...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Not refunding amount

User
 Saravanalaw on Jan 23, 2015
I have booked the ticket for bangalore - Kumily ( for Saturday 10th-1-2015). Ticket booked on 7-1-2015 by goibibo site, still i didn't receive my ticket confirmation by SMS or MAIL. And i have called your customer care team lot of time ( more than 10 times) and i wasted my lot of time for booking the single tickets. As per the customer care conversation, i have tried to take the print out of the ticket by ticket no, but it is throwing error. please check the attachment for reference... Shall i book the ticket again by any other website... Same issue happened on 24-12-2014......
Complaint comments Read comments [2] Complaint category Credit Cards

Goibibo.com - Money deducted but transaction never went through

User
 shubhra0812 on Jan 23, 2015
Hi i tried to book an air travel ticket on 12 Jan 15. the money was deducted and on the website page it did not show whether the transaction failed. I inquired with the customer care and they said that they have not received the money. I inquired with the bank and the bank said that the payment has gone through. Even my bank statement shows that the payment has been sent to goibibo. My payment id is BIL/000706154333/PGMIB-/249519005_WWWGO. Kindly help....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Amount got detected but no ticket and no refund update

User
 Rao Bonam on Jan 21, 2015
Hi Team, I did two transactions and booking ID << GOBUS995171418979760 >> is for second transaction for which i got refund amount but no update about amount which detected for 1st transaction from Goibibo team. Many mails send to support & management team but no response. Once again I have verified with bank team they have clearly saying that merchant have claimed both amounts and they have give approval id also to with you. 1st transaction Gate way : CITRUS PAY GOIBIBO MUMBAI IN date & time : 19/12/14 14:08 PM Approval id :627211 Status : no refund from...
Complaint comments Read comments [1] Complaint category Banks

Goibibo.com - Wrong ticket of Bus Booking and theft of Rs 1135 as cancellation charges

User
 Sanjeev Wankhade on Jan 20, 2015
1) Vide Booking Id -GOBUS1c9c31421131530 I booked Bus tickets on 13.1.15 for Pune to Malegaon Dist Nasik for 14.01.2015 While online booking, Malegaon appeared in window. However the print of booking show Malegaon(Washim). Window didnt show Malegaon(Washim) in window still it is selected by default. 2) I have immediately tried to contact on phone no. But it was continuously busy.similarly I emailed to goibibo within 5 minutes from online booking to send me proper ticket & to check that only Malegaon is appeared in window. 3) Goibibo replied me by email that they require 48 hours to resolve...
Complaint comments Read comments [1] Complaint category Travel Agents

Goibibo.com - Ticket ID Goibibo - 84918 Delay in Refund

User
 Megha Bansal on Jan 18, 2015
Hello Team, I have booked Air Asia flight tickets during November month for Journey day 10th Jan'2015 and later on due to some reasons i had to cancel my ticket. I called Goibibo for ticket cancellation and they clearly told that for Air Asia flights i need to directly contact Air Asia for cancellation, Gobibo cannot help me there. Hence, after so much followups i cancelled my flight through Air Asia. But Air Asia haven't refunded my money back saying " As your ticket has been booked by GoiBibo so they will process your refund request. You have to contact GoiBibo". Again when i contacted...
Complaint comments Read comments [1] Complaint category Airlines

Goibibo.com - Dont book neeta travels through goibibo

User
 bachu nagarjun on Jan 16, 2015
Hi,

I booked online tickets for my family from the Neeta thru goibibo website for a trip from Hyderbad to pune.The tickets were confirmed, but the very next day to journey, I got an SMS that said the booking was cancelled.

when I went to make another booking online on the same website, the bus in which I had previously booked my tickets wasn’t canceled. It was scheduled at the same time, with no changes, but the ticket prices were hiked by 50 percent.

It was so surprising. The same tickets that I had booked 1 week ago were canceled by them without...
Complaint comments Read comments [1] Complaint category Other

Goibibo.com - Irresponsible and Callousness

User
 Shravanth Paruchuri on Jan 14, 2015
Booking ID: GOFLDMOB935331421039912Goibibo, The above mentioned booking ID is for the tickets that I had booked for journey from Delhi to Mumbai and back on 18th and 23rd January respectively. I understand that the said tickets were purchased on the 12th January 2014. I was not sent any mail giving me a booking ID which is quite dubious in itself. To my surprise on 14th January 2014 art 11:30 PM I receive an email which says that my booking is aborted and that the money is being refunded back I.e. after more that 48 hrs. If thats not irresponsible I dont know what is.I spoke to...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Not booking tghe ticket and sher negligance from there side

User
 saumyadubey on Jan 14, 2015
I was booking a ticket from hyderabad to lucknow from this website I made a payment from my card. The transaction was successful and the money deducted from my account but the the message came"we are confirming your booking your payment is successful" After that after 30 minutes I got a message from the site that I would be notified when the booking is confirmed and if I had any query I can call the customer care. After that after a long hold I reached the customer service executive and he told me the ticket is still processing and i will be notified when it is confirmed and he told me to call...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Claiming refund

User
 munnis on Jan 13, 2015
Belgaum to Bangalore Booking ID: GOBUSc3a471420366436 PNR: NJHUHX Operator: Bhavani Travels Hello, Sareeta here. Me and my husband had booked a bus to travel from Belgaum to Bangalore on 4th of January through goibibo. Travel operator was Bhavani Travels. As it was a last minute booking we paid 3200 for 2 tickets (which is 1600 per head, almost double the normal cost). Since we had urgent commitments on monday morning we did not think of the cost. Pick up time was 8.00 pm, but the bus arrived only at 8.20 at departed only at 8.40. Bus was in a very bad condition, as in no cleanliness,...
Complaint comments Read comments [6] Complaint category Travel Agents

Goibibo.com - Irregularity in goCash

User
 Chandu Gunturi on Jan 12, 2015
I cancelled my ticket on 29th August with reference number RBN6UZNG4. At that time, I was given message that I can use the refund money in my next booking. When I booked a ticket yesterday, I was given a message that I can use only 20% of from goCash. If the account is having my own money, how can you restrict to use only 20% of the money from that? It is forcing the customer to spend 5 times the money of concelled ticket amount on your website just because he used your website to book a ticket. A fraudulent way of binding the customer....
Complaint comments Read comments [1] Complaint category Travel Agents

Goibibo.com - Seriously unhappy with Goibibo

User
 Goibibo2015 on Jan 9, 2015
Worst Experience With Goibibo, SRS and Balaji Tour Travels, HSR Layout (1) GOBUS93d201420375852/PNR-TS-RB12127316SWS/83333568/BNG-Mumbai (2) Ticket 8344668, BNG-Mumbai Multi Axle Volvo 6 Journey date: 05/01/2015, 21:00 hrs Bangalore to Pune. I have reached Indian Oil Petrol pump, HSR-1 layout exactly 9:03PM yesterday but pickup van has left without calling me on mobile number. In previous travel, they left at 9:30PM, I was only 3 minutes late. When called to 9900063480, he told to wait and see pickup van at petrol pump. After sometime I went to Balaji Tour office, guy told to go Madivala...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Discount Amount Not Credited

User
 John Rozario on Jan 9, 2015
I booked hotel room through goibibo mobile app using promo code 'SEASON14' at 1.50 pm on Jan 2nd 2014. It showed rs 1375 will be discounted after you submit the card payment. But after payment I didn't get any discount amount which has been mentioned before. Soon after I Called one of Goibibo customer care person and register the issue regarding discount around 2 pm same day. He replied that no such promo code was applied in their portal and also he will forward this issue to technical team. And also he told, that I will get a call from them with in a hour, but there was no response from his...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Complaint about Goibibo and SRS Travels, Bangalore

User
 Goibibo2015 on Jan 7, 2015
"Never Go" with Goibibo (1) GOBUS93d201420375852/PNR-TS-RB12127316SWS/83333568/BNG-Mumbai (2) Ticket 8344668, BNG-Mumbai Multi Axle Volvo 6 Journey date: 05/01/2015, 21:00 hrs Bangalore to Pune. I have reached Indian Oil Petrol pump, HSR-1 layout exactly 9:03PM yesterday but pickup van has left without calling me on mobile number. In previous travel, they left at 9:30PM, I was only 3 minutes late. When called to 9900063480, he told to wait and see pickup van at petrol pump. After sometime I went to Balaji Tour office, guy told to go Madivala and catch pickup van. I reached Madivala...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - fake commitments

User
 faiztcp on Jan 7, 2015
PNR: S5B9MSBooked on Sat Nov 22 2014. from newdelhi to jaipur and back on 24th dec . I got this cancelled however ibibo told me my refund has been initiated and i will get my refund in 2-3 business days however i have not received any amount yet though it has been 3 weeks since the schedule date of departure and I am being told that spicejet is not in good shape and going under financial crisis so long delay also can be expected and I will only get my refund only when spice jet initiates the refund which I am not sure when this will happen . My question is if ibibo is aware of the crisis fact...
Complaint comments Read comments [1] Complaint category Airlines

Goibibo.com - Refund Not Processed even after 20 days.

User
 Rohit2989 on Jan 7, 2015
I had booked bus ticket using my registered id shailesh2k9@gmail.com on 16th Dec. and cancelled the same on 19th Dec. they have not refunded me the amount till date, today is 07th Jan 15. Whenever i call them I just get one small reply "Sir, there was technical Problem, your claim will be processed in next 5 - 7 days". I think these guys are fooling us, i am about to raise a complaint against them in Consumer Court, and will look that i will charge Heavily Penalty to these guys for the Inconvenience to me in chasing for the refund Continously. There customer care agents are also very rude on Call,...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - GOIBIBO SUCKS - REFUND NOT PROVIDED

User
 rakeshg_sigma on Jan 6, 2015
Hi, I had a terrible experience with GOIBIBO and would not recommend anyone to use the website for booking flight tickets. As the financial status news of Spicejet spread, I cancelled my tickets on 19th Dec 2014 from Jammu-Delhi-Pune dated 1st Jan 2015. I had been speaking to the Travel Agency GOIBIBIO and they have kept saying they are yet to receive the REFUND, but on 1st Jan 2015 SPICEJET provided me with the transaction proof details of the entire amount being Refunded on 20th Decemeber from their end into GOIBIBO account . I have got print out from Spicejet regarding Refund transaction. &gt;...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Ticket Cancelled without informing Passengers and Refund not provided

User
 gargTCS7785 on Jan 4, 2015
I had booked 3 bus ticketd for my relatives from Goibibo on 22nd Nov 2014. Gobibio ID- GOBUSa3b9b1416636879 Reg Mobile No- 9024340195 Date of Travel - 24th No (Ahmedabad to Diu) On 24th Nov, When I tried to connect to Bus operator to confirm the Bus Number, I found that all contact number (079- 00700400 ( 7700, 1400 ) ) mentioned in the ticket, do not exist. I connected with Goibibo Toll Free to find correct number of bus operator but they failed to provide. In between, I got sms that my ticket has been cancelled . When I checked at goibibo site then I found the status- "Operator Cancelled"....
Complaint comments Read comments [3] Complaint category Travel & Vacations

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