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Goibibo.com Customer Care

ibibo Web Private Limited

4th Floor, Pearl Towers, Plot No 51, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1-860-2585858 [Toll-Free Number]
 +91 92 1302 5552
www.goibibo.com is an online travel portal offering a holistic range of travel solutions which include domestic & international flights, hotels, bus booking, holiday packages & car rentals. With the aim of delivering the fastest on-site experience
 
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Goibibo.com Complaints & Reviews

Goibibo.com - Goibibo.com - Payment for hotel booking worth Rs 3122.28 and Rs 3186 deducted from account without any confirmation of tickets.

User
 nitesh harit on Jul 2, 2015
My payment for hotel booking price worth Rs 3122.28 and Rs 3186 has failed due to poor internet connectivity. There is no message regarding confirmation from Goibibo on the status of my payment. Date: 30 June, 2015 Narration: '362994391-PayUIBIBOWebPrivateL' and '362997378-PayUIBIBOWebPrivateL' .Please arrange for reimbursement......
Complaint comments Read comments Complaint category Other

Goibibo.com - Cancellation option not available

User
 srikanth kacham on Jul 1, 2015
I have booked 3 bus tickets from Hyderabad to ernakulam the booking is and pnr details are below Booking ID - GOBUSd0ced1433228265 : PNR - AEON31700-AEON 1A : DOJ was on 17th June 2015.But I wanted to cancel one ticket.But in the goibobo app and website I could not find any option to cancel one ticket.I called goibobo customer care they said that there is no such option available and he can't help .So I had cancelled all the 3 tickets. The cancellation fee for one ticket is ₹325.So I lost ₹700 because of this website. I need my money back...
Complaint comments Read comments Complaint category Other

Goibibo.com - Payment for air tickets worth Rs 4665 deducted from account without any confirmation of tickets.

User
 Madhulika Gurazada on Jun 30, 2015
My payment for flight tickets worth Rs 4665 has failed due to poor internet connectivity. There is no message regarding confirmation from Goibibo on the status of my payment. Date: 30 June, 2015 Narration: 362772883 - PayUIBIBOWebPrivateL Cheque/Ref no. 630110501 Please let me know the status of my booking or else arrange for reimbursement....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Last moment cancellation after payment is done.

User
 Aniket U Pandey on Jun 26, 2015
This is to log the complaint againt Goibibo. Its been happened 3 times where once i did the payment online and the money is deducted from the bank, Go-Ibibo confirms immediately that this ticket is not booked. They have a poor web support, Pricing management, Fund reversal process....
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Money not refunded after cancellation-Horrible services/no customer support service

User
 nnegi on Jun 25, 2015
I cancelled my flight with spicejet that I booked using goibibo app. Spicejet confirmed that they have refunded the money to goibibo. But I have not received the money yet. I have also raised a ticket for same but no action taken by the goibibo team. Why do you have a business when you can not provide customer support. I have tried every way possible but not able to contact goibibo or talk to their executives. Disappointed. Once I get my money back, no looking back at goibibo. I have asked spicejet to give me the transaction details. Once I receive the details, I am taking it to the consumer court....
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Cancellation Charges is very High in Goibibo.com

User
 Sathish Jaganathan on Jun 23, 2015
Hotal Name : Vishnu Residency Booking ID: HTLQFX9MSB Booked on: June 20, 2015, 11:41 a.m. IST Cancelled on : June 23, 2015, 10:05 AM IST Booking Amount Rs. 1140 Cancellation Charges Rs. 920 Refund Amount Rs. 220 Cash Refund Amount Rs. 220 goCash Refund Amount Rs. 0...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Not received the refund

User
 Anikesh Das on Jun 22, 2015
I booked a travel package(GOBUSPKGecd781424140928) from Hyd-Goa-Hyd(BUS+Hotels package). Where I was informed that the return bus GOA-HYB was cancelled by operator, so I had to book an bus ticket. When I asked for return I got to know from ibibo operator that bus was not cancelled by operator it was some miscommunication from goibibo. After so many complains they simply called me and apologize for their fault but unwilling to make the refund. 21st FEB – Goa to Hyderabad – Kesineni Travels PNR: DEO7D3FA5/VL147 Booked on Tue Feb 17 2015...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo - Refund issue: bus was cancelled didn't get my ticket money back...2nd reminder !!!

User
 jaggs513 on Jun 20, 2015
Already i raised the complaint and this is 2nd time. Refund issue: operator cancelled the bus without intimation to me thus at the bus onboard's time i had called him then he was saying coolly bus was cancelled.if he would intimated us prior to this we would have found alternative travel...really that night I had horrible journey please understand intensity of this issue. Operator said my money would be refund in few days hence its been two weeks but didnt get money return and when I was enquiried about issue they said goibibo will refund the money. Please find ticket details below and do needful....
Complaint comments Read comments Complaint category Travel Agents

Goibibo - booked ticket changing the dates by default and not refunding my amount back

User
 Anisha_Jain on Jun 16, 2015
They don't return the amount and cheat us. Booking ID:HTL5LN7JTQ and total Rs.2920 has been deducted.i tried booking hotel using goibibo for weekend that means 20 and 21st but ticket got booked by selecting default available date that is on week day 22nd and 23rd June. Within 5minutes of booking I called customer care n asked them to book another hotel available on same date or refund the amount as go cash.but they clearly denied it.It is clearly mentioned on their site that we can cancel the tickets with 100% cash back before 24hours of booking date.In my case whole week is left and still they...
Complaint comments Read comments Complaint category Internet Services

Goibibo.com - Name wrong on International Flight ticket

User
 RONALD CLEMENT on Jun 15, 2015
There was a "MR" appended to the end of my first name. They say it is how their system is designed. None of my friends who have booked the same ticket are facing such a problem. They are not responding to my emails asking them to get my name changed. There is no contact number I can contact them. This has been a very pathetic service on their part. Absolute lack of professionalism!...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Money refund against booking.

User
 mahesh1972 on Jun 15, 2015
On 7th June I booked online ticket FROM HALDWANI TO DELHI through you website. The Travel Agent name is KINGS HOLIDAY TOURS. Booking ID is GOBUSMOBf91433682214 and PNR No. is EYSY446 (3 Seats). The boarding time was 10:30 at HOTEL OK (as mentioned in your msg) I reached there around 9.30pm but bus doesn't arrived till 1:00 am. During this period I was in contact with the travel agent. He gave me the bus number which arrived around 1.00am on the bus stand but did not stopped. After that I called to travel agent several time but he did not picked the phone. Due to irresponsibility of travel agent...
Complaint comments Read comments Complaint category Other

Goibibo.com - bus did not arrived on given boarding point

User
 shikharme on Jun 14, 2015
Sir, On 14 jun i have booked AC (singh tour & travel) bus ticket FROM KANPUR TO DELHI through you website . The boarding time was 10:30 but doesn't arrive till 12:00 am . After 12:00am bus is arrived but did not stopped in boarding point(rama devi chawraha as mention in your site) . Later i informed by someone that bus is stopped at somewhere atleast 1km ahead from boarding point and before my arrival at that point bus is already gone . It is totaly irresponsible act even phone is not pickup by travel and they did not contect me after bus arrival. So kindly lookout the matter. Detail Bus: singh...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Cheating customers

User
 pramod bojja prasad on Jun 13, 2015
i booked a hotel on 13th June 2015. unfortunately i fell sick & not able to travel hence wanted to cancel or postponed the trip. but this GOIBIBO customer service says is i have to should have called on 11th of June to cancel the booking. how in the world possible for me to call you before i could book the hotel. does it make any sense???? this is how you cheat customer... it is better you people beg on the roads than cheating people like this....
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - forfeiture of GO Cash

User
 devipsingh on Jun 13, 2015
Respected Sir, I wanted to bring to your notice on the unfair and deceptive practise that GOIBIBO is running. They gave me a go cash of 500 at the time of purchase however they did not clearly mention about the 90 day expiry, it was maybe somewhere mentioned in there terms and conditions however that was not clear or explicit. Request your action....
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Money debited twice

User
 sumaya shaik on Jun 12, 2015
I booked my bus from Hyderabad to Goa on 6th June and travelled on 7th June. After doing the payment procedure through Net banking, the transaction was failed on the Goibibo site. So, I did the transaction again and it was successful. But, I just saw today that money worth Rs.900 debited twice from my account.Used phone number for booking was 7799890102. Mail id given was: sumaya946@gmail.com Please resolve this issue....
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - No refund / refund status against PNR No. CEP9VR

User
 Rajesh Khetawat on Jun 10, 2015
This is reference with Spicejet flight SG658 / Kolkata-Bangalore / 05.06.15 ticket issue in the name of Suyash Khetawat. Booking id / PNR CEP9VR We cancelled the above ticket directly from Spicejet on 31.05.15. M/s Spicejet has informed us refund has been made to M/s Goibibo on 01.06.15 thru which we booked the ticket. However, as per M/s Goibibo website, no refund is pending....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Complaint Regarding Hotel Booking

User
 Hitesh74 on Jun 5, 2015
Booked 2 rooms in Dadra Resort Silvaasa, for 13th june 2015 on 31st may 2015 but when i call in the hotel for confirmation of booking Hotel staff told us that we are not in any agreement with GOIBIBO if you are coming overhere with goibibo booking ticket we are not allowed you to stay in our resort i also spoke with Managing Directore of Dadra resort he also said the same things My Booking ID's are HTLVUXJCJV and HTL667PS63 and My contact numbar is 8446133233...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Not yet Received Refund

User
 Piyush Wanare on Jun 5, 2015
Sir/Madam, Our ticket with Booking ID GOBUSAND23d0d1432879323:PNR-35XGGEJ was initially scheduled on Sat, 30th may, 2015 with the travels SAHARA Travels but due to some technical problems with SAHARA they scheduled our journey on 31st may, 2015. The SAHARA travels told us that they will refund the Sat, 30th may back to our account which has not been recieved yet, Hence we want to know the status. The refund is Rs. 2398/-. The booking was done under the name of Mr. Piyush Wanare with the email id piyushwanare24@gmail.com...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - refund of money and bad service

User
 kviplav1401 on Jun 3, 2015
i booked 2 tickets in an AC bus through goibibo.com on 16th of may 2015.on reaching the boarding point IT was a NON AC bus.on talking to the customer care of the company they assured me a refund of Rs.200 within 15 days but i havent recieved it yet.i again brought it to the notice of company about the refund a week before and they assured me refund in 5 days..and even today on enquiry it says AMOUNT WILL BE REFUNDED IN YOUR ACCOUNT WITHIN 7 DAYS FROM THE DATE OF REFUND, that simply means they have not even initiated the refund process...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Partial Refund of airline ticket

User
 Rajeshwar Sah on Jun 3, 2015
On 23rd march i made a purchase of online ticket choosing Go Ibibo for 6499.. Travel Date: 10th May Airline : Indigo PNR: ZBMU3A Using a mobile application i made the order. I cancelled the ticket and only partial refund has been processed. As of now, 1574/- only has been refunded. I have tried calling and calling but of no use and still more than half of the amount is pending since 2 months. It seems Goibibo is fraud. Kindly help me get back my money. Thanks, Alok Mob No: 8652404499...
Complaint comments Read comments Complaint category Airlines

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