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Goibibo.com Customer Care

ibibo Web Private Limited

4th Floor, Pearl Towers, Plot No 51, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1-860-2585858 [Toll-Free Number]
 +91 92 1302 5552
www.goibibo.com is an online travel portal offering a holistic range of travel solutions which include domestic & international flights, hotels, bus booking, holiday packages & car rentals. With the aim of delivering the fastest on-site experience
 
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Goibibo.com Complaints & Reviews

Goibibo.com - i booked 2 tickets but they gave me only one ticket

User
 ruturaj solanki on Apr 25, 2015
on ibibo website i booked 2 tickets i fill data for 2 passenger and select 2 traveler but after payment they give me only one ticket . now they dislike to give refund . i am attaching screen shot also that i fill deatil for 2 person and web site showing price of ticket for 2 person...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - money not refunded

User
 zmz on Apr 24, 2015
i booked flight from hyderabad to lucknow but after 30 mints received the confirmation that flight cannot be booked and money is refunded in your account but I havent received the refunded amount yet .As said it would be refunded within 72 hrs but now it has been more than that and i havent still received the amount. Unhappy with your services and get it done till tomorrow . BOOKING ID-GOFLD8cae31429197800 BOOKING NO-9985542712...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Refund not received for cancelled ticket

User
 Sreelal Sreenivasan on Apr 24, 2015
I have cancelled my ticket for travel from Mumbai to Ahmedabad ( PNR JHTL5) in booking Id: AMD6IBGQ9 on 22nd Feb 15. Cancellation of the same done as the airline service provider rescheduled the flight departure time. Refund for the same has not received till date & it's been shown as refunded in Goibibo application & in reality I have received no refunds. The number given of goibibo customer care 09213025552 gave no response other than recorded voice. Mail Id used for booking sreelalcms@gmail.com & mob no.09497051840. Please help me to resolve the same....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Transaction failed but money debited and not refunded yet

User
 Prakash Nitesh on Apr 24, 2015
I was booking flight ticket on 18th April, 2015 from Delhi to Patna for my friend. After doing the payment procedure through Net banking, The transaction was failed on the Goibibo site. But the amount of Rs 10, 940 was debited from my account and has not been refunded yet. Moreover there is nobody to listen to my issue on Goibibo. Used phone number for booking was 7042598008. Mail id given was: nikhilnarsaria01@gmail.com Please resolve this issue....
Complaint comments Read comments Complaint category Online Shopping

Goibibo.com - rescheduling my flight

User
 B SREEKANTH on Apr 22, 2015
I HAVE BOOKED FLIGHT TICKET THROUGH GO IBIBO, I WANT TO RESCHEDULE THE TICKET, BUT VERY FED UP TO OCNTACT THE CUSTOMER SERVICE, THEY HAVE GIVEN 2 NO'S FOR CONTACT..ONE IS NOT IN USE OTHER TOLL FREE NO IS NOT GETTING AND LUCKILY IF SOME ONE PICKS UP THE CALL. THEY CANT ABLE TO MAKE ANY ONLINE SERVICES REGARDING TICKET ISSUE. THEY TELLING RESONS OF PROXY ERROR, IT GATEWAY DOWN, PLEASE CONTACT TOMORROW LIKE GICING LAME EXECUSES. I HAVE PAID 23500/- And i have to reschedule my flight asap for Doha. but nothing is working out. i need to take this issue to next level, please help me out on this...
Complaint comments Read comments [1] Complaint category Travel Agents

Goibibo.com - GOIBIBO has cancelled my confirmed flight ticket without any notice and refund [Resolved]

User
 Angsuman Sengupta on Apr 21, 2015
I did my flight booking from Goibibo on 13-JAN-2015 (GOIBIBO Booking reference number TUA64XV8Y) as below AirIndia flight from Shillong to Kolkata on 28/04/2015 PNR number of ticket Y8BS7 Confirmed AirIndia Ticket number 0985879506769 for Angsuman Sengupta (me) Confirmed AirIndia Ticket number 0985879506770 for Anushka Sengupta (my daughter) I paid Rs 2606 as GOCASH (This cash amount was stored on my account due to some previous cancellation) for this booking. Without any notification GOIBIBO has cancelled our ticket.They even not refunded the paid GOCASH amount. Current flight fare for...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Bus canceled

User
 satti5544 on Apr 20, 2015
I am booiking bus ticket tirupathi to vijayawada sre kaleswari travels 16th april 2015. Bus is canceled with out intimation. My pnr Number is SKBRS3707843. Booking id:GOBUSAND092781428503269. Please refund my money of 1200Rupes in my Bank Account...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - NONREFUND OF MONEY

User
 pawan2103 on Apr 20, 2015
I would like to bring to your notice that I have booked a ticket to Bangalore on 16-03-2015 from Goibibo.com & same was cancelled thru Indigo contact centre. While confirming from airline same has been cancelled & remaining money will refunded in GOibibo account. Now after almost after 20 days still the amount is not credited in my account. While contacting thru your customer support centre no relevant reply will be given to me. Please look into the same & arrange to refund my money....
Complaint comments Read comments [2] Complaint category Banks

Goibibo.com - reschedule my trip back

User
 Listy on Apr 12, 2015
Dear Gobibo team, It was the worst experience to book flight ticket with gobibo. Because first I book the ticket with gobibo and they cut the money but the ticket was not confirmed and second to confirming the ticket I called the helpline for one hour and they charge me extra 2500 rupees and also the gobibo charge 1400 rupees which is not fare. Anyway now I want to reschedule my trip back to cochin which is on 16 june and I want to prepond the tiche to like may 20th. Please do the needfull. Ticket ID IS AMDYUT4CW. Or elses next time onwards never ever me or my family or my friends will...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - WRONG INFORMATION PROVIDED- BOOKED ADDITIONAL TICKETS FOR SAME ROUTE

User
 gourave daipuria on Apr 11, 2015
Dear Customer Care, This mail is in regards to the complaint for providing wrong information by customer care representatives during multiple calls. It started on 22nd March'15, I booked a trip for four person from Leh to Delhi (by Srinagar) for dated 23rd September (PNR-JFVRZ and DYZQE7). The fare for this tickets come to approx Rs 17500 for all four persons. Seven days later, Go Air stated their promotional offer of Rs 1300 flight cost from Leh to Delhi directly, I called Goibibo customer care and asked for cancellation charges for my old booking. The lady who attended the call calculated...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Complaint against Goibibo

User
 AshutoshGupta on Apr 10, 2015
Hi Sir, This is regarding the refund of one of my booking with goibibo. Its been 22 days but till now they have not processed the refund. Everytime i call their customer care they said they have forwarded the complain to their back-end team and will refund the amount in next 24 hours. I have called them more than 10 times but everytime they said that it will be done in next 24 hours and when i call after 24 hours they again say the same thing and today 22 days have passed but refund is not done till now. Today when i asked their executive to transfer the call to their supervisor, he disconnected...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Bus booking cancelled by operator without intimation

User
 Ripal Gosrani on Apr 10, 2015
I have made a booking for Rishikesh to New Delhi for 3 passengers. All of them were girls(my cousins) who have came from abroad for trip to Rishikesh. The booking was for 3 seats in an Innova operated by Harish Tours and Travels. The passengers confirmed the timing from the pickup point from operators contact number mentioned in booking confirmation. Even we got reminder from GoIbibo to reach on time at the pick up point. And at the last moment after waiting for 2 hours we were told that booking is cancelled. It was such a great shock to my cousins as they were alone in the morning 6.30 a.m. at...
Complaint comments Read comments [1] Complaint category Travel Agents

Goibibo.com - Ticket Amonut Not refunded

User
 dhinapak on Apr 9, 2015
this dhinagaran i have booked the ticket and also cancelled it, when i track refund status it shows that amount has been refunded but in my bank account their was no deposition from goibibo my ticket Booking ID is : GOBUSbebb91426481353 kindly check it and tell the status Note : if my complaint does not match for this category plz forward it to curresponding one, don' t tell me to send it to correct category my mobile : 09894111854...
Complaint comments Read comments [1] Complaint category Other

Goibibo.com - I lost my money after booking with Hentek Travels through Goibibo

User
 sujiyl on Apr 8, 2015
Dear Sir/Madam I have booked a ticket in Hentek Travels through Goibibo online mobile application.The Booking ID is "RBN6K8KS3" and travel date was on April 5th Sunday.Unfortunately Hentek Travels informed that they don't have any partnership with Goibibo who is responsible for booking tickets in their travels.I lost my time and money in order to get a new ticket.Hence Goibibo need to refund the amount which I spend with compensation Regards, Sujith...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Goibibo.com - No proper response from the customer call centre

User
 kirthikamuthukrishnan on Apr 8, 2015
One week before I booked my bus ticket through goibibo website for April 6th.But when I wanted to cancel it, and I could not do it. Eventually I lost my money.The reason why i Could not cancel it was that when i contacted through customer help, they asked me to go the goibibo website and cancel it.But the website never provided any window for cancelling the ticket.The customer care number also was of no help to me.I could listen to only the pre recorded voice because of which i failed to interact with anyone from your company. I tried to contact the company for a lot of days but everything went...
Complaint comments Read comments [1] Complaint category Travel Agents

Goibibo.com - No refund received fro cancelled flight

User
 ankitaban on Apr 8, 2015
I had a spicejet flight from Kathmandu to Delhi on 3rd march 2015. The flight was cancelled on 27th Feb. I had booked the flight from goibibo site . Spicejet has refunded the money to goibibo but i still not have received any refund from goibibo. There is no complaint number where i can talk to them . the only number they have directs me to their site. After dropping like 6-8 messages on their website i still have not received any communication form them. the booking id was NSGMCCBHK and PNR was MCCBHK....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Hotel voucher not recieved but My credit card has been charged for the payment.

User
 Shuchi Saxena on Apr 7, 2015
On 3rd April I booked 1 double deluxe room in Suncity Resort, Port Blair using my Credit card through your mobile app. But after completion of booking, I didn't received any confirmation voucher from your end but money has been deducted from my credit card..Rs 2471...Please refund the amount immediately and give me a customer care number that can actually help in such situations. Email id used for booking : shuchisaxena06@gmail.com...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - I'm Not getting Refund after cancel my ticket

User
 perumal m.p on Apr 7, 2015
HI Goibibo team, I'm Perumal for the last 3 years regularly i'm using goibibo for ticket booking.Last tuesday 31.Mar.2015 i have booked 2 tickets 1. Booking id :GOBUS8A2681427710066 2. Booking id :GOBUS462FE1427708245 FINALLY my plan was changed so i have cancelled the ticket. but there is no refund for those tickets till today. when can i expect the refund amount.Please make it clear as soon as possible. Thanks, Perumal.M...
Complaint comments Read comments Complaint category Cars, Vans & SUVs

Goibibo.com - Request for refund of cancelled bus [Resolved]

User
 MK Srinivas on Apr 7, 2015
I have a booked a bus ticket from Madurai to Chennai on Karthik Ramu travels. But the bus was cancelled by them and I was informed to make some alternate arrangements. So please make necessary arrangement to refund the amount as soon as possible. Booking reference No: GOBUS23d311428165779 PS: I tried to upload this through your site, but while submitting this ticket, it says 500 internal service error. Take care about this. So sent a mail to them . But stil no reply. Thank you...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Refund not made for cancelled bus

User
 Amu A on Apr 6, 2015
I have booked a bus ticket from Chennai to madurai on 31st of March 2015. On the day of travel I was informed by the travels stating that the bus has been cancelled due to ac repair. I contacted the head office of the travels and I was told that the ttravels would inform goibibo regarding the cancellation of trip. It has been a week and still have not received any refund. Kindly find the attached ticket details and assist on the refund....
Complaint comments Read comments Complaint category Travel Agents

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