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Goibibo.com Customer Care

ibibo Web Private Limited

4th Floor, Pearl Towers, Plot No 51, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1-860-2585858 [Toll-Free Number]
 +91 92 1302 5552
www.goibibo.com is an online travel portal offering a holistic range of travel solutions which include domestic & international flights, hotels, bus booking, holiday packages & car rentals. With the aim of delivering the fastest on-site experience
 
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Goibibo.com Complaints & Reviews

Goibibo.com - Refund of cancelled bus service

User
 Arun_rt on Mar 6, 2015
I booked ticket from Pune to Hyderabad for travel Dated 05th march 2015 with Satnam Jabbar travels. I booked this ticket on 14th Feb 2015. when i reached my boarding point yesterday i was told by the operator of the bus that the tickets booked with Goibibo has cancelled and you will be refunded the booked money. So when I reached goibibo site to register the complaint, the page keeps on loading when I submit the complaint request for refund and also their customer care number is pathetic it will never connect to the customer executive. Also when i booked the ticket from goibibo the fare was...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Goibibo.com - Refund Not received of Cancelled Flight, Not even response regarding refund

User
 rawal_piyus on Mar 5, 2015
Hello, I had booked flight with PNR W4FM5F, but my flight got cancelled. Spice Jet office people told us to raise refund from the portal from where you purchased the ticket. As per their instructions i had raised multiple requests on goibibo.com, but have received no reply from them. Also, no case number for complaints. When i call their customer care service, it gets disconnected automatically if we select complaint option. I am not able to connect to their advisors to get help....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Error in bookings

User
 niyatee gadia on Mar 5, 2015
While booking two tickets both the desktop site and mobile application showed booking failure. Thus I booked other tickets, after an hour I get mail confirming the tickets that had booking failure have now been confirmed. Now I have two non refundable confirmed tickets which were booking cancelled in the first place. Several calls and emails have been made since but there has been no response from the Goibibo Team. It’s been three days and I still have not received any resolution as promised....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Refund not paid for the cancelled ticket.

User
 daviescv on Mar 4, 2015
Booked two tickets in Indigo from Kochi to Hyderabad and back.Booking IDN96EF75J9J. Date of booking- 6 Jan 2015.Date of travel-19th and 24th February 2015. One up and down ticket was cancelled on 17th February.Goibibo did this immediately and reciprocated with a mail confirming the cancellation and refund of the amount.tracking ID/Ticket no: 172823 and 172834 was assigned for this.This was an automated reply.they assured to call in two days time or earlier! but there was no call, no money.I made a reminder for the complaint through the website on 2nd March 2015, and immediately got an automated...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - not returning the refund amount

User
 medhavi dhankar on Mar 2, 2015
I had cancelled my round trip with Indigo airlines directly and they refunded the amount of Rs.8341 to GOIBIBO. They had sent me the mail also for that. Now GOIBIBO has only refunded me Rs.3341. I am mailing them continuously but they are not returning my refund. I had rescheduled my flight directly with indigo also so they refunded that amount also because i paid them extra for that. Now Goibibo people are again deducting the cancellation charges which are already deducted by the airlines. My booking reference id is Y2CTYB. Kindly look into the matter and take appropriate actions against GOIBIBO....
Complaint comments Read comments [1] Complaint category Travel Agents

Goibibo.com - No Refund for cancelled flight

User
 ak09 on Mar 2, 2015
Booking ID: NSGECWLHH Booking Date: 05.11.14 PNR: ECWLHH Carrier Name: SpiceJet Flight cancellation intimation date:13.11.14 Goibibo.com complaint number: 167643 The booking was made through Goibibo.com for 2 people, from Mumbai to Delhi and return. I got an email notification from SpiceJet that the flight was cancelled and on speaking with their customer care representative they confirmed the same and also assured the complete booking amount will be refunded. I checked up with them on 05.02.15 and they promplty responded saying that the entire booking amount has been refuneded to the travel...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - An inconvenient experience with goibibo Hotel Booking Services

User
 agrawal.sachin7 on Mar 2, 2015
This is regarding to the booking IDs HTLZZYX5Z9, HTLUT5U4UE and HTLSZAA9ED for hotels. I booked the hotels with these IDs on 25th and 28th August 2014 through goibibo.com official website. The IDs HTLZZYX5Z9 and HTLUT5U4UE were generated for the same hotel(The Siena Village, Chinnakanal, Munnar) for two consecutive days and the ID HTLSZAA9ED was generated for the hotel Springdale Heritage, Idukki. While checking out of the hotels mentioned above I was asked to pay some extra charges(Seasonal Hike Charges) for staying in hotel. When I asked hotel manager about those charges, he told me like that...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Cash Deducted but ticket NOT confirmed.

User
 S Ravi Teja on Mar 1, 2015
Thank you for choosing Goibibo. We have emailed all the details to xxxyyyzzz@gmail.com. Use this booking id "HTLGP6X9X7" in all communication with Goibibo. This was the message that appeared on the screen and my money was deducted but there was no ticket. I need the bookings NOW. Reply immediately. I even sent you an email. Is this the way to treat a customer....
Complaint comments Read comments Complaint category Other

Goibibo.com - Not refunding my money..

User
 manishkumawat97 on Mar 1, 2015
Goibibo is not refunding the amount of cancelled ticket since August 2014... I confirmed from Airline that they refunded the amount to goibibo.. I called them several times.. Nothing happened.. They asked me to send an email to travel@goibibo.com.. But no one is there to reply.. I sent several emails to them nothing happened.. I also raised so many tickets on their site.. Nothing.. It seems this the way they are making fool of their customers.. I need a call back in regards to my complaint from Goibibo on the below mentioned no # Ph:9582219767 Ph:9828219767...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Goibibo GoCash Fraud

User
 Aayush2811 on Feb 28, 2015
While booking flight ticket, goibibo promotion offer mentioned gocash will be deposited against the email id mentioned while booking but they nowhere mentioned that without login offer will not be applicable. I have repeatedly made complaint to their customer support but they are not responding. I lost Rs.3000 gocash + extra Rs.2000 as their charges for booking through goibibo. Also they give offer of Rs.3500 discount while booking for hotel but also put tern and condition that maximum Rs.2000 can be avail in 1 day. Now this is clearly fraud, 1 side you are mentioning discount of Rs.3500 and...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Refund Not Processed Even After Flight Cancellation

User
 ganibl on Feb 27, 2015
I have flight booked from goibibo.com with Spice jet PNR Number : NSGQ4EI5S on 21/01/2015 which got cancelled and they said amount will be refunded to my agent which is goibibo.com but till now I didn't received any refund amount spice jet said that they had already processed the refund and paid the refunded amount to goibibo.com but I did not received any refund from them till now. Could you please resolve this ASAP...
Complaint comments Read comments [1] Complaint category Airlines

Goibibo.com - Refund not processed even after 5 days from cancellation

User
 raksha rajpal on Feb 27, 2015
I booked a bus with Kesineni Travels using goibibo which got cancelled 2 days prior to the journey date and Travel guys told us that after our travel date the OTP will be generated and sent to us via EMAIL (which was provided) and that OTP had to be used to refund my money by goibibo as per the process. And as per the goibibo support team, we should get our money without OTP in case of bus cancellation and that has to be done within 48 hours of bus cancellation. I tried to contact support team several times by mail now and they are not responding properly. The reference number of my discussion...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - refund not sent [Resolved]

User
 Ritu Devani on Feb 27, 2015
i had made a flight booking on 19th feb 2015 Booking ID: N6ET2K34L, on the same day i cancelled my booking. I got a sms and mail on 19th feb after-noon stating that the refund has been processed and it should take 3-5 days to get credited to my account. After waiting till 25th feb called up their customer care number, but to my shock no no real person spoke to me, every time i called it was sent to a computer generated call. Which online travel sites doesnt have a proper customer care number? After failed call attempts i finally sent a mail to their support team, i only got an auto generated...
Complaint comments Read comments Complaint category Online Shopping

Goibibo.com - Bus Operator cancelled the bus at end moment

User
 Div90B on Feb 25, 2015
HiTeam, I booked ticket from Shirdi to Pune on 23rd feb at10pm.At end moment they cancelled the bus and even not inform to us and not giving any other options to get travelled.And even from your side no one informed to us... I tried your call but not a single number is reachable to you.I want my refund back... Asap... We suffered alot on that night because of you guys... You should inform us and provide some other option but not a single call from your side... I NEED my whole money BACK.. Asap.. BOOKING ID:GOBUSMOBe54d21424528804...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - ticket was not booked but amount is still pending.

User
 mkmanojkr on Feb 24, 2015
On 20 jan i had try to book bus ticket . Ticket was not booked but Amount is deduct & ticket not Booked booked .below detail FYI….. Payment ID: 21901008 Merchant Order ID: GOBUSANDe57eb1421738239 on this id ticket was not booked.amount is yet to be not return....
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Refund not received for Pnr B51GXC SEKV2R

User
 chawda.ankit on Feb 23, 2015
Hi team, I have booked 2 tickets on 06 jan 2015 using goibibo.com with Pnr B51GXCB51GXC and SEKV2R.spicejet cancelled this flight from their end. As per process i should have receive complete refund because flight i selected is refundable. I log complaint and I received the amount for one pnr but not received for second pnr. I wrote to goibibo.com with complaint no 157403 and 188310. But there is no positive response from goibibo.com Also customer care not allowed to talk to executives very frustrating experience with goibibo.com...
Complaint comments Read comments [1] Complaint category Airlines

Goibibo.com - Ticket aborted and also Cash Deducted

User
 rgunti on Feb 23, 2015
Hi, I tried booking an air ticket from your GOIBIBO app. But it failed, stating “booking aborted”. Booking Amount has already been deducted from my bank account. in my back account statement, it is showing as successful payment. I’ve not received any gocash or refund. On the goibibo app, it's showing as ticket aborted. I tried your customer care number like 10-12 times. There is no option to reach out for this issue. I've already raised the request through express care twice, but i haven't heard anything back from you guys. I tried booking the ticket under the name of “Mr....
Complaint comments Read comments [1] Complaint category Airlines

Goibibo.com - Worst Experience with Goibibo- Refund not received even after 2 months

User
 Snehal Jadhav on Feb 23, 2015
I had booked a flight ticket with Goibibo.com in the month of December 2014 (Booking ID- NSGNBG6JN). Bad Experience : There was "Technical error" when I tried rescheduling my flight which I wanted to due to some reason. Worse Experience : When I called Goibibo.com customer service, they misguided me by asking to "Cancel the ticked and book new". The customer service agent assured me that I will get the refund in "5-6 working days" and hence I cancelled the ticked and booked new. Its been more than 2 months that I am awaiting the refund of cancelled ticket. Worst Experience : The story...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - No Refund even after 3 months Fligh was cancelled by Airlines

User
 ADITYA MODA on Feb 23, 2015
I booked ticket through Goibibo. PNR J2E8WL, Flight was cancelled by spice jet. Despite of 10 calls i got half refund that to incorrect. Balance i am awaiting for last 1 month. In fact now they removed the option to talk to CC executive from their helpline no. Worst Experience. Thinking to take them to court or this agony of customers will not stop...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Goibibo.com - No Support from GOibibo customer care nor website support link

User
 santosh_kumar87 on Feb 23, 2015
I have booked a ticket through goibibo.com from Bangalore to Tirupathy for 20th Feb 2015. Booking ID- GOBUS15b031424425610. At eleventh hour bus operator has cancelled the ticket & advised to contact Goibibo.com for refund /alternate arrangement. This caused me lot of mental & physical harassment as i was travelling with my family at night 11 pm with nowhere else to go stuck at a lonely pickup point. I tried several times on their customer care no to enquire as well as website under 24X7 Express Care link under support. But site is not responding at all. I tried from Mobile App also but...
Complaint comments Read comments Complaint category Travel & Vacations

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