Goibibo.com Customer Care

Goibibo.com Customer Care

ibibo Web Private Limited

4th Floor, Pearl Towers, Plot No 51, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1-860-2585858 [Toll-Free Number]
+91 92 1302 5552
www.goibibo.com is an online travel portal offering a holistic range of travel solutions which include domestic & international flights, hotels, bus booking, holiday packages & car rentals. With the aim of delivering the fastest on-site experience
Satisfactory Rating
1%
Complaints
417
Resolved
8
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
Twitter Facebook LinkedIn Google+ Youtube

Goibibo.com Complaints & Reviews

Goibibo.com - Goibibo - Not able to reach to any customer care executives nor did get any response on emails

User
 sundeepsahoo1986 on Jul 30, 2015
I tried to book a hotel in Ujjain on date 30/07/2015 on goibibo App, The money got deducted but received no confirmation (number/id). The customer care is the worst as they do not have any representative only voice mail which asks for booking no. If I did not got any booking no How can I provide one? They are not replying mails....
Complaint comments Read comments Complaint category Other

Goibibo.com - Confirmed booking not honoured by Hotel

User
 Kanchan Ghoshal on Jul 30, 2015
- 29th July 2015 - Online hotel room booking made through www. goibibo.com at Hotel Hindusthan International in the name of Antara Ghoshal (one adult and one 4 year old child) for check in 30th July and checkout 31st July - Payment made and booking confirmation received by email Vendor Booking ID: 0002494006/Goibibo Booking ID: HTLE8Q6SWQ - On arrival at hotel on 30th July - ROOM WAS REFUSED CITING 'NO AVAILABLE BOOKING' - Calls were made to www.goibibo.com. Concerned officer at that end spoke once and was not available after that citing 'IN MEETING' - EXTREME HARASSMENT. Antara Ghoshal...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Refund

User
 vik21 on Jul 30, 2015
Hi,

I had made hotel booking through Goibibo fron 22nd June 2015 to 26th June 2015. The initial booking was from 22 to 27 th which I got changed.
Now their are two issues:
1. They haven't refunded my one day stay money back to my credit card it is kept in the Go cash. When I asked them they quated in a mail "Please be informed that the booking has been canceled for last night and refund amount of Rs. 2635 will be credited back in your same account through which payment was made in 5-7 working days." This mail was sent by them on 6th July.
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo - Hotel booking

User
 saurav2890 on Jul 27, 2015
Hello Goibibo,

This is saurav bagla. I am from Jaipur.
I am a regular customer of the goibibo application and i always rated the application the best. I have referred the application to all my friends and family. According to my records, I have spent Rs 1, 17, 171.00 from your application till date. ( In 2 and half Months ).

On 24th of July, I have to move to Delhi for office work.
It was a sudden plan so i booked the hotel quite late at night.
I booked hotel Fab hotels, Located in 3 DLF, Gurgaon.
As expected, I received a confirmation...
Complaint comments Read comments Complaint category Other

Goibibo.com - Refund of amount not in my account but by using Go cash

User
 Abhishekmanitripathi on Jul 27, 2015
I booked a ticket from Bangalore to Amritsar for 3rd August 2015. It was not refundable ticket with only nominal return in case of cancellation. Now when due to some reason I cancel the ticket they refunded the amount into Go cash which i can not use at one go. I paid the amount using my credit card..Below are the details of their mail. Your refund will be credited soon. Dear Sir, Your refund against the cancellation of your flight booking TUA2HV16U will be credited as goCash in your goibibo.com account. We assure you that your money is safe with us and will be credited as soon as we get...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Atrocity from GoIbibo and YHHS hospitality services

User
 vineethnaidu on Jul 22, 2015
We booked two AC rooms in Grand Palace stay, Chidambram through Goibibo on June 1, 2015 for the dates june 6-7. The booking was confirmed and 2023 rs/- money deducted from my account. I had to travel from bangalore to ambur to pick my wife and parents and then leave to chidambaram. Since I might reach the hotel late I called the number mentioned in the website and told that I will be late for which the person who picked the call told me that there is no need to worry and the room will be available for us. But when I reached there around 12.30 am, the receptionist told that the room is not available...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Refund of my cancelled flight ticket not yet reimbursed

User
 F A Lone on Jul 22, 2015
Dear Sir/ Madam It is submitted that I had booked a flight SG-224 Spice Jet from Delhi to Srinagar on 31-07-2014 with booking ref: NSGGF2JQB and date of Flight was 31-01-2015 with PNR:GF2JQB. The same flight was cancelled by the concerned airline. After contacting the concerned air line (Spicejet) I was told to contact the Goibibo company for the refund of my ticket amounting Rs 6700 / since I had booked the ticket from the said company. The undersigned contacted the company and despite repeated telephonic requests no action was taken. Later on complaints were lodged through official website of...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Invalid ticket issuance and cancellation charges taken for invalid ticket

User
 Sheth Viral on Jul 22, 2015
This is with reference to my booking for Air India flight Raipur – Mumbai – Ahmedabad sector. You may refer the tailed mail. I had booked my ticket online with GOIbibo, wherein I had received a confirmation from them for booking with PNR YN0S0 and ticket no. printed TUAP92WBM .

When I was doing my web check in it was rejected, hence I tried with your tele check in option but the reply received was “Ticket is not issued”. I was continuously following up with the Travel Agent as well as the Air India toll free customer care no. but I was denied to do check in...
Complaint comments Read comments Complaint category Internet Services

Goibibo.com - Non refund of money

User
 govindhaddi on Jul 20, 2015
Dear sir ihave been trying my tickets from ur website any the money from my bank has gone but tickets could not be made so i did second transaction and made my tickets but my previous money has not come back.Customer Id:077398117
Branch Name:BARHALGANJ
Account Number:44050100001143
Account Type:Savings Bank Scheme
Account Balance:64, 521.80
Transaction Date:17/07/15
Transaction Type:DR
Transaction Amount:INR 72, 884.00
Transaction Description:eBanking : 35206126/DBBR3909311817/BILLD
i have been trying tickets from lucknow to mumbai...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Still dint get my refund.

User
 Prasad Dylan on Jul 17, 2015
My payment is still not refunded. :( I have sent many request, and i still dint get refund. Thinking of raising this issue in court. What say??? Below is the message sent by Goibibo Greetings from Goibibo !!! This is in regards to deduction of Rs.960 twice. We regret to inform you that we have received amount against transaction ID GOHTLDANDb5d801435830783 & GOHTLDAND81bf61435828128 but no booking was generated. Hence we are initiating refund and refund amount will be credited back in your same account in 5-7 working days. For further assistance please write to us, we will be glad...
Complaint comments Read comments Complaint category Unauthorized charges

Goibibo.com - non refund of money deducted from bank of baroda account

User
 govindhaddi on Jul 17, 2015
Customer Id:077398117 Branch Name:BARHALGANJ Account Number:44050100001143 Account Type:Savings Bank Scheme Account Balance:64, 521.80 Transaction Date:17/07/15 Transaction Type:DR Transaction Amount:INR 72, 884.00 Transaction Description:eBanking : 35206126/DBBR3909311817/BILLD...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Payment has been taken from bank but no tickets

User
 govindhaddi on Jul 17, 2015
Customer Id:077398117Branch Name:BARHALGANJAccount Number:44050100001143Account Type:Savings Bank SchemeAccount Balance:64, 521.80Transaction Date:17/07/15Transaction Type:DRTransaction Amount: INR 72, 884.00 Transaction Description:eBanking : 35206126/DBBR3909311817/BILLD...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Booking Assistance - Payment failed, need assistance

User
 narinder saggar on Jul 14, 2015
I have booked my flight from new delhi to goa for 22 oct 2015 but the money has been deducted twice from my account .I have confirmed from my bank also and they have given me the below Payu-Id and transaction-id by which they confirmed that the money was credited twice to GoIbibo accout. Payu-Ids 1. 363704531 2. 363702716 Transaction Id : gofldana6c4681435766831 I am also attaching the file about the transaction shown in my icici bank account statement. My account number is 036201523588.Kindly let me know when I will get my money back. Thanks & Regards Narinder saggar Mobile:...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - regarding rescheduling my hotel booking

User
 Gyana Ranjan on Jul 13, 2015
Sir, I want to reschedule my hotel booking, but it not possible. Which is very bad. First I call to ur customer care, they told me to talk with hotel, & hotel body tell to talk with goibibo. What rubbish, I didn't want to cancelled . Just wanna resechedule(just after 24hour and before 16hour). Which is not possible then why I keep this app. I am going to uninstall this app. Go hell....
Complaint comments Read comments Complaint category Other

Goibibo.com - Need to cancel and reschedule ticket

User
 shonaidas on Jul 8, 2015
Hi, I have booked flight ticket through HDFC smart buy partnered with Goibibo on 4th July 2015 for AI flight scheduled on 3rd Nov 2015. I am looking for a reschedule. But The customer care is not reachable for any queries or cancellation. It says they cant identify my number i have used at the time of booking. However I have received Goibibo Ref Number, Booked Request ID, status of the payment being successful. Request to reach me urgently on +919916087626, since i need to reschedule my flight tickets....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - waiting for refund from last year

User
 shikhu2201 on Jul 7, 2015
Hi I am shikha sharma, unfortunately I have booked 2 rooms in hotel krishna orchid, mukteshwar last year(2014) for 15th to 17th of august from Goibibo. Then I canceled one room and asked for refund which is approx Rs 5000. But from last year I am constantly calling your goibibo customer care, always I need to tell everyone the whole story as absurdly goibibo don't have complaint tracking system and don't provide complaints numbers. I am fedup hearing same answer " we will revert back in 48 hrs" and till that day I didn't got a single call. Is this the service we can expect from Goibibo....
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Misleading information

User
 PJ11 on Jul 6, 2015
Hi, I recently booked a ticket from chandigarh to bangalore - Indigo Flight 6E463 fromgoibiboe which mentioned it as "non stop"(snapshot of booking history attached). 6E463 is not a non stop flight and has a stop over at mumbai(hence "1 stop") - snapshot attached from Indigo website. this wrong information led me to waste Rs 1500 in rescheduling charges....
Complaint comments Read comments Complaint category Online Shopping

Goibibo.com - Formal Compliant against PNR/Ref # R8MGRJ - Booking through goibibo‏

User
 Dwipen Bhattacharjee on Jul 4, 2015
Hello Goibibo Team (This information has been sent to Spice Jet & consumer forum team in separate mail) I would like to raise my grievance and complaint against the Transaction, I have done for booking my Air Ticket through Goibibo web site today 4th July, 2015. Refer below mail. Background : I was booking my Air Ticket through Goibibo web site today : Bangalore to Kolkata and back. While choosing the Date of Departure from Bangalore to Kolkata, I have chosen as 9th Oct, 2015 and while coming back Kolkata to Bangalore for 23rd Oct, 2015. I have proceeded and provided all details...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Goibibo.com - Payment for hotel booking worth Rs 3122.28 and Rs 3186 deducted from account without any confirmation of tickets.

User
 nitesh harit on Jul 2, 2015
My payment for hotel booking price worth Rs 3122.28 and Rs 3186 has failed due to poor internet connectivity. There is no message regarding confirmation from Goibibo on the status of my payment. Date: 30 June, 2015 Narration: '362994391-PayUIBIBOWebPrivateL' and '362997378-PayUIBIBOWebPrivateL' .Please arrange for reimbursement......
Complaint comments Read comments Complaint category Other

Goibibo.com - Cancellation option not available

User
 srikanth kacham on Jul 1, 2015
I have booked 3 bus tickets from Hyderabad to ernakulam the booking is and pnr details are below Booking ID - GOBUSd0ced1433228265 : PNR - AEON31700-AEON 1A : DOJ was on 17th June 2015.But I wanted to cancel one ticket.But in the goibobo app and website I could not find any option to cancel one ticket.I called goibobo customer care they said that there is no such option available and he can't help .So I had cancelled all the 3 tickets. The cancellation fee for one ticket is ₹325.So I lost ₹700 because of this website. I need my money back...
Complaint comments Read comments Complaint category Other

Share this page with others

Recently Discussed

16 hours 33 minutes ago
Goibibo.com
maked wrong ticket
14 days ago
Goibibo.com
Bus ticket cancellation
15 days ago
Goibibo.com
TICKET CANCIAL BUT NOT REFUND MONAY
16 days ago
Goibibo.com
Goibibo GoCash Fraud
17 days ago
Goibibo.com
Refund