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Goibibo.com Customer Care

ibibo Web Private Limited

4th Floor, Pearl Towers, Plot No 51, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1-860-2585858 [Toll-Free Number]
 +91 92 1302 5552
www.goibibo.com is an online travel portal offering a holistic range of travel solutions which include domestic & international flights, hotels, bus booking, holiday packages & car rentals. With the aim of delivering the fastest on-site experience
 
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Goibibo.com Complaints & Reviews

Goibibo.com - No refund provided for the ticket of canceled volvo.

User
 sumit.bhadauria on Dec 21, 2014
I, Sumit Bhadauria, booked a ticket from agra isbt to dehradun using goibibo.com and booking id GOBUSANDf8a1f1417620297. But when I reached the boarding station, it was told that bus is canceled due to some machinery problem. So I notified for the full refund of my ticket through mail. Then they registered the complaint and from that time I have not got any response from them and neither the refund. Please look into it. Operator PNR no. XDDN1212031400026. ticket date - 4th dec 2014...
Complaint comments Read comments Complaint category Public Transportation

Goibibo.com - Money not refunded & no reply from Goibibo helpdesk

User
 Shailendra R on Dec 21, 2014
Hi, From Goibibo web-site, I tried to book a seabird bus ticket from Goa to Bangalore which was scheduled to depart on 1 Dec 2014 at 19:30 from Margao-Goa stop. While booking the ticket I got an error but amount of RS 850 was deducted from my account. I made another 2 attempts to book the ticket but in all the attempts error is received but the amount of RS 850 got debited from the account in each attempt. So the total amount of RS 2550 is debited from my bank account which is not yet refunded to me. I raised ticket with Goibibo helpdesk. My ticket no is 31274 but I have not yet received any...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Money not refunded as well as no reply from the respective department

User
 jai.bagadiya003@gmail.com on Dec 20, 2014
hello, Myself jaiprakash Bagadiya . I have booked a bus ticket from Nanded to Pune travelling on 11/12/2014. While booking ticket i got an error But amont of rs 600 was deducted from my account. I booked the ticket once again this time ticket was booked and again the respective amount was deducted. But the initally deducted 600 rs were not refunded to me as well as the customer care is not responding and the support email sent by me is also not answered. So i would like to book a complaint or the same against Goibibo.com...
Complaint comments Read comments [2] Complaint category Travel Agents

Goibibo.com - Bus timing , cash return

User
 Kiransha on Dec 19, 2014
Kiransha Dharmendran mob : 963364177 Booking details, Chennai (SRM MAIN GATE ) to Thrissur 18 dec 2014 Departure 21.05 pm Arrival 07.25 Seat no - 2 PNR - RBNCY4FQX I missed the bus because the bus passed before 8:45 pm, I reached the destination at 8:45 and waited up to 9.30, then i call to the given number and they said that bus will reach in few minutes . After few minutes i called again to the number then they gave me another number . When i call to that number they said that bus passed the destination before 8:45 pm . So i am not able to travel in that bus. I booked...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - worst service - they don't provide ticket

User
 Raushan66 on Dec 19, 2014
Booked a two way ticket from Kolkata to agartala.. But they have sent me a mail with only one way ticket. They didnt send a msg to mobile also. When in the airport I noticed they are not allowing me inside and creating problems. Service should be proper to provide tickets properly. Last minute tension. Very disappointed....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - MONEY DEBITED FROM ACCOUNT BUT BOOKING NOT DONE AND REFUND NOT YET RECEIVED

User
 Akhil J Madhu on Dec 18, 2014
Dear Sir/Madam, I have tried to book hotel through Goibibo.com on December 8th for an amount of Rs.1716. When I entered the payment details and confirmed it, my account was debited with Rs.1716 and in the confirmation page I got an error message that the booking is not confirmed, check with bank. When I checked my account it is debited with Rs.1716. The amount was debited to IBIBO WEB PVT LTD GURGAON. So I booked again for the same hotel. That time, my booking was confirmed and I was again charged Rs.1716 from my account to IBIBO WEB PVT LTD GURGAON. So, where is the amount which was debited...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - goibibo are thief. Dont book with them

User
 Azad Kamal on Dec 17, 2014
Hi, I made a hotel booking on Dec. 16, 2014, 1:27 a.m thru their site in Hotel Sentral Pudu, Bukit Bintang, Kuala Lumpur, Malaysia - 55100 for Checkin date 18th Jan 2015 & checkout date 20th Jan 2015 Their cancellation policy mentioned was : Cancellation policy No cancellation charge if cancelled on or before 2015-01-11T00:00:00 Amount of Rs. 0 will be charged from 2014-12-17 to 2015-01-11 Amount of Rs. 1736 will be charged from 2015-01-12 to 2015-01-14 100% cancellation charge between 2015-01-15 to 2015-01-18 You must present a photo ID when checking in. Bed type and smoking...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - No Refund and no response

User
 MK Srinivas on Dec 16, 2014
I tried to four book bus tickets on November 27th from Chennai to Madurai. First two tickets were booked successfully. While booking next two tickets, transaction failed for three times consecutively . After trying, I was able to book that tickets. I asked for refund and mailed them about the problem . They refunded for two transactions, but for one transaction, they said transaction is done and closed the help ticket. I once again opened a new ticket . They never responded....
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Refund issues

User
 ksrscm87 on Dec 12, 2014
Hello, I was booked a bus ticket from GOIBIBO on 10th of this month.On 12th i was cancelled the ticket and selected the refund payment to gocash option.Again iam trying to book the ticket using gocash option it will says each time only 20% of the amount will be available for ticket booking. GOIBIBO cheating with the GOCASH option.Now what about my remaining 80% of the refund amount? Please reply......
Complaint comments Read comments [1] Complaint category Travel & Vacations

Goibibo.com - Airline ticket booking

User
 ksenroy on Dec 10, 2014
I booked a flight that needed to be rescheduled. When asking for options and cost, I was told that reschedule can only be done from the economy class I booked to business class because no economy class ticket was available. I checked their site and noticed that they had economy class tickets available for booking on their site. I asked the customer support personnel why she was not being able to give me economy class options, but she was persistent they were not available. I had requested that she escalate her call to her senior, but she refused to do that also. I travel very frequently nationally...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Hotel Booking frauds refund & Cancellation Spoof

User
 Rajendrakumar M on Dec 10, 2014
#goibibo #cheat #fraud #holidayplanners #vacation #moneylooters I have done my hotel booking in the worst travel agency goibibo. "TERMS AND CONDITIONS APPLY" play a vital role in looting our money. Im sharing my pathetic experience so that u people beaware of this fraudulent site in future. Due to unavoidable serious issues I cancelled my booking and henceforth they are suppose to refund my 50% money back. But this worst online cheating site has refunded me just Rs 468/- Very much disappointed and frustrated with the answer given by their customer care (care?!!) My humble request...
Complaint comments Read comments Complaint category Internet Services

Goibibo.com - Bus ticket booking - Never recieved tickets and Money is lost .... WHO IS RESPONSBILE?

User
 RaviDS on Dec 6, 2014
Hello Inconsistent IBIBO TEAM, I booked my round trip bus ticket from Hyderabad to Bangalore on Dec 4th, After deducting the amount the website shows as Technical Error and I didn't get the tickets either in the Email or Mobile. I had to book another bus tickets as alternative for my travel . I raised 4 critical tickets to the support and team and PATHETIC CUSTOMER SUPPORT DIDN'T EVEN BOTHER TO REPLY. This is happening for 2nd time to me and don't know how many like this customer has faced. If i dont get refund, I am thinking to looking for legal options. Because same issue shouldn't happen...
Complaint comments Read comments [1] Complaint category Travel Agents

Goibibo.com - Fight rescheduling- twice deduction from CC, need a confirmation mail

User
 amby on Dec 5, 2014
This is regarding rescheduling of my flight booking id- AMD7PIVDR. I had rescheduled my flight from 24th Dec to 16th Dec from Stockholm to New Delhi. For rescheduling the flight, I paid Rs. 11, 221/- using my credit card. There are two transactions for the same amount on 19th Nov. I have collected the details from the credit card deptt. HDFC and they are:- Authorization Code 000115 000277 ARN/TID 75136944324000006595315 70001599 Transaction Date 19-Nov-2014 19-Nov-2014 Transaction Amount in Rs. 11, 221.00 11, 221.00 Transaction Settled Date 20-Nov-2014 20-Nov-2014 I have already...
Complaint comments Read comments [1] Complaint category Airlines

Goibibo.com - REFUND OF BUS TICKET BOOKING

User
 mvrreddy on Dec 4, 2014
On October 25th i tried of booking a bus ticket from BANGALORE-VISAKHAPATNAM, Travelling date was on 27-10-2014 i paid money by my debit card and through PayU payment gateway the amount was 1170 and after discount it was 1117.after paying it shown me that the seat i have chosen was already booked my some one else and they said we will refund your money within 7 working days.Today is December 1 till today i haven't received any refund.i tried calling them and they said we are processing it and sometimes after waiting for 10 min call getting disconnected.THIS IS MY TERRIBLE EXPERIENCE WITH GOIBIBO...
Complaint comments Read comments Complaint category Other

Goibibo.com - rerouting of tickets

User
 moibitu on Nov 29, 2014
The MOST DISGUSTING SITE FOR TICKETS, NO after sale service, wanted to change my destination when the prices of both the destinations was the same BUT NOBODY reverted back to me even after continuously following with them for 15 days.After 15 days They ask me to pay the difference of 1LAC as the prices had risen.They admitted that it was not MY FAULT as I was after them to change the destination since 15 days when the price of the fare for both the destinations was same but NOW I WILL HAVE TO PAY...SO IRRESPONSIBLE.ONCE THEY GOT THEIR MONEY NOTHING ELSE MATTERED TO THEM, REALLY DISGUSTING...!!!...
Complaint comments Read comments [1] Complaint category Airlines

Goibibo.com - Bus cancelled by the operator,payment not refunded and poor customer response.

User
 Lakshmi Joshma on Nov 28, 2014
Refund issue: Goibibo booking id : GOBUSd1f051409568404 Operator PNR : BHXZJ2 Travels Name: Neelu Travels 1.Bus has been cancelled by the operator. I called him for the confirmation, he said that he is arranging for an alternative bus and I was informed to have a fresh booking against the alternative bus.I said, I am not going for a booking again and asked for refund. He said your refund would be processed by Goibibo.com 2.I have called goibibo n number of times for the refund. They are giving me all colourful replies and testing my patiance.Below are their answers. i.We did not get a confirmation...
Complaint comments Read comments [3] Complaint category Travel Agents

Goibibo.com - Partial refund not recieved even after 45 days.

User
 s.chaturvedi on Nov 21, 2014
I made a booking for flight on goibibo which i cancelled. They have not refunded the partial refund of 12379 even after 45 days. I have called them not less than 20 times. I contacted the bank, they said that goibibo has still to do the traction for this partial refund. My booking Id is AMD2Z2GZS. This is fraud. Please resolve it or else i will have to file an FIR for fraud and cheating....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Transaction failure, amount deducted. GOIBIBO.COM, The well known website cheats

User
 somanath.as on Nov 21, 2014
GOIBIBO.COM, The well known website cheats.I was booking bus online and once i made payment through GOIBIBO website, the amount of 450Rs got deducted from my account, but the message shown in the website is TRANSACTION FAILURE. And i also provided the feedback on thier website, these people never responded. Its cheating the customer and there are no responses on this. Thanks, Somanath A.S. Contact : 9731020570, 8147870601...
Complaint comments Read comments Complaint category Business & Finances

Goibibo.com - Airline confirmation not received

User
 Nidhika Verma on Nov 17, 2014
1.I have booked international flight from Bangalore to Kathmandu, PNR: GOFLIF82EE1416197684, I have not received any confirmation via email yet. 2. I have requested for a password reset for the goibibo sign in, i have not received that as well. 3. Email confirmation on booking of flights were supposed to be received within 30 mins but there is no confirmation till now. I am currently onsite and can be contacted on +66 984095361. Please resolve this issue as soon as you can because i cannot afford to spend more money because of your delay....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Cancelation of air ticket

User
 drmanojlapsug@hotmail.com on Nov 10, 2014
My ID is NSGD43YMS, i'm trying to cancel my ticket as i ve booked tickets for me and my wife.I want to cancel my wife's ticket online.Following procedure when i enter given verification code as given by ibibo on my registered mobile no. it shows i'm trying to cancel expired ticket.My travelling date is 22nd November.Please help...
Complaint comments Read comments [1] Complaint category Airlines

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