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Goibibo.com Customer Care

ibibo Web Private Limited

4th Floor, Pearl Towers, Plot No 51, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1-860-2585858 [Toll-Free Number]
 +91 92 1302 5552
www.goibibo.com is an online travel portal offering a holistic range of travel solutions which include domestic & international flights, hotels, bus booking, holiday packages & car rentals. With the aim of delivering the fastest on-site experience
 
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Goibibo.com Complaints & Reviews

Goibibo.com - Refund not processed since one month

User
 abhig101 on May 24, 2015
Hi My booking ID number :HTLM3DESMG Hotel Nisarga Inn booked for 1st May to 3rd May and complaint ID number :#386402 Goibibo & the hotelier messed our booking and because of that we were offered a low standard room as compare to what we booked. We have no other option but stay there as we reach in the evening and next day we decided to come back as the service and the room was not upto the mark as all. And now since last one I have not received my balance amount. Neither Goibibo person is following up for that....
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Incorrect pictures uploaded on the website , Hotel was o Third class quality

User
 poojen180 on May 22, 2015
Hello, This is w.r.t to my booking reference HTLW5DELRB. Which was booked for 16th of May at Hotel Nalpad Residency in Ooty. The hotel rooms as shown on your website was very very different then what was it in reality. The photos as shown on the website shows the rooms as neat, clean, tidy with proper beddings and wonderful carpeting. IN REALITY the hotel has a pathetic lobby . The room was stinking, with torn carpets. The toilets were no neat and clean, When we requested the hotlier that this is not what was promised he asked us to go to another hotel was all the more worse, BESIDES...
Complaint comments Read comments Complaint category Products & Services

Goibibo.com - REFUND NOT RECEIVED FROM GOIBBO

User
 jaimi on May 21, 2015
Hi, I have not yet recieved my refund amount for cancellation.Nor i am getting any update about the status of the refund. I had done a bus booking from goa --bangalore. Details: PNR number- GOBUSMOBcb3a21428602128 journey date-3rd may date of booking-9th apr date of cancellation -30th apr. Please look into it at the earliest and provide refund.Coz its very upsetting running behind refunds. my contact-8088598950 email-jaimiafzal1989@gmail.com. Regards, jaimi...
Complaint comments Read comments Complaint category Public Transportation

Goibibo.com - Cheating in refund

User
 Nrupendra Singh Rathore on May 20, 2015
See how Goibibo.com cheat customers. I got the confirmation for refund amount on 5th and again got another mail today, they changed the refund amount which they confirmed before cancellation and now saying that agent confirmed the amount mentioned in latest mail. Luckily I have the mail which I got on the day when the ticket got cancelled to prove my point. The worst customer service and big time cheater. Dont trust their site....
Complaint comments Read comments [1] Complaint category Travel & Vacations

Goibibo.com - Bus cancelled by the operator,payment not refunded and poor customer response

User
 jaggs513 on May 20, 2015
Refund issue: operator cancelled the bus without intimation to me thus at the bus onboard's time i had called him then he was saying coolly bus was cancelled.if he would intimated us prior to this we would have found alternative travel...really that night I had horrible journey please understand intensity of this issue. Operator said my money would be refund in few days hence its been two weeks but didnt get money return and when I was enquiried about issue they said goibibo will refund the money. Please find ticket details below and do needful. Goibibo M-Ticket : visakhapatnam - hyderabad...
Complaint comments Read comments [1] Complaint category Travel Agents

Goibibo.com - Duped by GoIbibo and Turkish Airlines

User
 Shubham Satyarth on May 19, 2015
I and my wife booked Turkish airline flight from Mumbai to Istanbul (24th April 2015), Istanbul to Barcelona (27th April 2015) and Barcelona to Mumbai (3rd May 2015). My PNR was S3NFUR & my wife's PNR was TZKWKN. When we went too board our flight on 24th April, your ground crew did not allow us to board saying that our Schengen Visa (supporting doc for Turkish visa) was valid from 26th April and we should reschedule our flight. Fair. We did not argue. However, we were offered absolutely no help in rescheduling. She said go to ticketing office which opens at 10 AM. We were still fine with that. Strangely,...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - maked wrong ticket

User
 sharma nisha on May 18, 2015
I talked to goibibo costomer care member for flight bookings delhi to moscow on 16th may 15 and moscow to delhi on 30th June 15.but they booked my ticket on 16th may delhi to moscow and on 30th may moscow to delhi. on 15 may they message me that your flight is today.then I called air india to confirm when is my flight and after that I got a mail from goibibo that I requested for cancellation. when I call to costomer care they said by fault this mail come to me. from 15th may I am always writing them that I booked my ticket on 16th may delhi to moscow and 30th june moscow to delhi.I requested them...
Complaint comments Read comments [1] Complaint category Travel Agents

Goibibo.com - refund still not made

User
 Digvijay Das on May 16, 2015
Goibibo has the shittiest service, I cancelled 3 flight tickets on 2nd of May, 2015. Summing up to a huge 9000 rupees, but they are wrongfully stating that the refund has been made. Well, where's my freaking money then! It's not in my account, it's not with the bank, then where is it! My pnr(s) are RCC7NN, UDDYGK, O9N48T...
Complaint comments Read comments [1] Complaint category Airlines

Goibibo.com - Status- REFUNDED... Money- not credited into my bank account

User
 Prasanth Peesapati on May 15, 2015
I have made a booking for Hotel tap gold crest Bangalore on 12th may 2015 using Goibibo mobile app. Money is debited from my bank account and hotel room is not booked. I have got a mail from goibibo saying that "your hotel booking is confirmed. No need to call us to reconfirm this booking. Your E-Voucher is attached along with this email " the E-voucher shows that the booking not confirmed. I have sent a feedback regarding this issue to helpdesk and received a mail saying your request is being processed and you will receive a refund of INR 1034 to your account and you can check the refund status...
Complaint comments Read comments Complaint category Travel Agents

Goibibo - didnt refund

User
 hemantbwskar on May 13, 2015
i booked a ticket for travels, and the operator cancelled the bus on day of journey. operator saying they refunded the money to online site goibibo.com, still refund isnt done. also the numbers provided on the site for contact isnt working/does not exist....
Complaint comments Read comments Complaint category Public Transportation

Goibibo.com - Partial Refund

User
 Amit Shrimal on May 11, 2015
Ref No./ Booking Id-AMD7UAYMR Goibibo.com has the worst customer service. I had booked JP-BKK-JP ticket from goibibo.com. I had given the request for refund of partial ticket.Since than two month had passed i am not getting no response from the company.There is no contact no or email id where we can contact them.Only i receive the message that your refund is under processThis is really very pathetic and worst part of the company.I had given all the documents they required for refund.But i am not getting any response. Beware of this fraud... Virendra Shrimal-09352000007, 09352344440 E-mail-shrimal.jewelry@gmail.com...
Complaint comments Read comments [4] Complaint category Airlines

Goibibo.com - Refund of cancelled flights

User
 Anshul151 on May 10, 2015
I have booked my return tickets from Hyderabad to Dehradun. As spicejet has cancelled the flights, they have refunded the said amount to Goibibo.but Goibibo is not willing to return the complete amount to us. They have only refunded the partial amount and are not replying to emails and phone calls. This is a cheating case on your part where you are not responding to our emails too.. PNR: F2CIKY contact no. 9873749630...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - No Refund for Wrongful Cancellation of Ticket

User
 chi_ag on May 8, 2015
This is with reference to payment Id 257589171, where the return ticket (VECV9U) was wrongfully canceled by Goibibo. Because of which we were forced to buy new ticket at premium price. I was being told by GoIbibo Customer care (Ref No #351086) that there will be refund from Goibibo, once I submit the new ticket (which we had to buy). This was more than 1 week back, I don't have any update or mail since then. I had send many communication, but not avail. Even I had sent the communication from Indigo Airline, which clearly says that the fault is with Goibibo side. Still waiting, . Chiranjeev...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Non-refund of the flight tickets cancelled

User
 vara1950 on May 7, 2015
I had the flight bookings done on 31st March, 2015 and due to the change in the timings of the airline I had cancelled the flight tickets on 22nd April, 2015. The cancellation amount of the tickets was not yet credited to my account as yet and this leaves me with a feeling that I should never use goibibo site in future. The booking id is NSGX128GR and my mail id used for the booking / registered with goibibo is varaprasad1950@rediffmail.com. Kindly help me in securing the refund without any further delay? Vadlamani Vara Prasad...
Complaint comments Read comments [1] Complaint category Travel Agents

Goibibo.com - Ref: GOBUS12f931430565803 Misrepresentation of bus seats and harassment

User
 Nandini Ghosh on May 7, 2015
Miss Pooja Kini and I were supposed to travel from Hyderabad to Bangalore, on an Akbar Travels bus, booked through goibibo.com. There appears to be a misrepresentation of seats as given online. Online, the seats we booked, although at the book show the normal type of seats (2+2). However on reaching there, we realized that it was one long cusion of sorts, meant to seat five people with no arm rests. The whole seat was also elevated and had no seat belt, which meant that if the bus were to break suddenly - the passengers on those seats would be lunged forward resulting in grave injury. Miss Pooja...
Complaint comments Read comments Complaint category Public Transportation

Goibibo.com - Seabird Tourist Bus Service

User
 rosena on May 6, 2015
I demand the refund of my ticket due to the bad experience i faced on booking a seabird bus trip from bangalore to goa. The pickup which was supposed to be at marathalli did not happen and they called up last minute and told us to come to anand rao circle. If they want to do such why do they even ask for our boarding point? The bus driver and conductors were rude. and once we reached ankola they began to say that bus needs repair and we should go on the next seabird bus to goa. we waited for almost an hour and the next seabird bus was full so we had to travel standing from ankola to karwar after...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Not Recieved Benefit

User
 Ram84v on May 6, 2015
Dear Sir, I have the honor to say that looking into Goibibo reputation, I committed a booking of Hotel – Amaltash (Pachmani) E Ticket No. HTLN8FCG3R with the use of offer GOCASH80. Paid Rs.5000 + 1000 Goibibo offer money. As a regular traveler I was happy to know that Goibibo is a very good online site to book a hotel, bus or flight. But my dream was broken when I called to customer executive to confirm my booking & offer. Call center executive told me that – Your booking is confirmed but Promo code is not reflecting, he suggest me to do re-login. I have done the same, but Gocash money...
Complaint comments Read comments Complaint category Online Shopping

Goibibo.com - Amount deducted for didnt receive bus ticket: Claiming refund

User
 Anandmayee Rath on May 5, 2015
Hello, Anandmayee Rath here. I had booked 5 bus tickets for Bangalore- Goa for Sam Tourist travels on 29-04-2015 for 09.30 pm bus through GOIBIBO wherein the amount (INR 4995) got debitted from my account but did not receive the bus ticket. I had called Customer Care and they said no such transaction had happened but my question is if no such transaction had happened why my money got deducted. The customer care provided Transaction ID: 326085250 for further assistance.Pleaselook into the same and kindly resolve this issue....
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Cancelled ticket money is not refunded.

User
 Nagalakshmi Ramalingam on May 5, 2015
The bus ticket from bangalore to chennai on 20th march 2015, 3:15pm bus has been cancelled due to bus break down.(Sea Bird Travels). The ticket has been cancelled from Bus service provider and has been directed to Goibibo.com. The refund amount has not yet reached us and goibibo customer care could not be reached any time. it is being directed to automatic voice messages. Mails are not being replied. Kindly do the needful. The ticket amount is nearly 1100....
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Payment deducted but booking not confirmed. Refund not being given

User
 Ranbir Bagga on May 5, 2015
Hi sir, I tried to make a booking on goibibo website for a hotel booking but the booking was shown as not successful. However the payment was deducted from my account. I am not able to talk to their customer service executive as it is only an IVR system. The reference number given to me was GOHTLDMOB5E3BB1429606702. I want the refund for this. My name is Ranbir Singh Bagga. My contact number is 9000005112. Regards. Ranbir Singh Bagga...
Complaint comments Read comments Complaint category Travel Agents

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