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Goibibo.com Customer Care

ibibo Web Private Limited

4th Floor, Pearl Towers, Plot No 51, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1-860-2585858 [Toll-Free Number]
 +91 92 1302 5552
www.goibibo.com is an online travel portal offering a holistic range of travel solutions which include domestic & international flights, hotels, bus booking, holiday packages & car rentals. With the aim of delivering the fastest on-site experience
 
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Goibibo.com Complaints & Reviews

Goibibo.com - services denied by the hotel booked via goibibo and bo resolution by customer care

User
 pyush Gupta on Mar 29, 2015
I had booked hotel -the The booking id is HTLUHFL99J There was no buffet breakfast and no water in the morning for two consecutive days. I was told by goibibo that its not possible to cancel the booking and no refund is possible. I just want to know who is responsible if they hotelier does nor provide the promised amenities and even basic things like clean linen( there were blood spots on the linen and even the replacements provided were torn) and no water in taps. Upon my request goibibo called hotel and they gave false assurance to your team The bed sheets were again torn and dirty as attached. There...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - i didnt get my refund

User
 aravalapalli on Mar 28, 2015
i taken ticket for hyderabad to hospet on 13 - 03-2015 for meenakshi travels through your goibibo website. the booking id wasGOBUS5d9121426152015. due to breakdown they cancelled the service. i given mail to them so many times. there is no reply from goibibo...iam completely dissatisfied with their service..really waste service. could you please help me....
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - UI bug/tickets received with wrong dates

User
 prabhdeepSS on Mar 27, 2015
I booked the ticket n I received the message with wrong dates. I booked it from 18-Aug-2015 to 28-Aug-2015 . But I received message for 08-Aug-2015 to 18-Aug-2015 Just wanted to make clear, there was no error from my side since I checked it twice while booking, though I did searched for the flight for above dates(08-18 Aug 2015) but never selected and booked. Goibibo has just provided me with technical logs which would obviously log with the dates I booked, but what I believe is there is some UI bug on their website where previous selected dates got fetched in while making a fresh...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Refund for Bus tickets

User
 casaurabh jain on Mar 26, 2015
Booking ID: GOBUSANDf01331426831837 I had booked a bus ticket for Ahmedabad to Indore for 20th March 2015 from Goibibo mobile application.When I reached to catch my bus on the address given by you, i came to know that your traveler had cancelled the bus. I was shocked, I want to called you for help but another shocking thing I came to know that you don't have any helpline number for bus traveler like me. Then finally I called to bus owner and he told me that they already informed to Goibibo team and I will received refund in day or two.On 21st March, 2015.But its not stop here, then after I find...
Complaint comments Read comments Complaint category Public Transportation

Goibibo.com - not refunding for cancelled flight by airlines

User
 sanju9xx on Mar 26, 2015
I called customer care many time and sent email many time but still not received refund. While on other hand I was booked same flight tickets with makemytrip, they refunded whole amount in just email. This is goibibo customer care. tracking ID [ Goibibo - 265001 tracking ID [ Goibibo - 240596 tracking ID [ Goibibo - 228026 tracking ID [ Goibibo - 215285 The flight was cancelled by spicejet and I want refund. Booking ID: NSGU6D1YC Booking ID: NSGS8VFPW Booking ID: NSGP7VDUZ...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Cancelled Ticket amount not received

User
 slprasad on Mar 24, 2015
Sir, I wish to inform you that I booked a Ticket Vide PNR Number B79LSZ and subsequently I have cancelled the ticket of one person and all other traveled as usual. Now the problem is the amount for the cancellation has not been credited to the account even though the Indigo people has given. It should be done automatically but we are going on reminding on this issue.Please look into the matter and do the needful immediately. Prasad S L 9346337772...
Complaint comments Read comments Complaint category Credit Cards

Goibibo.com - Reg : Reschedule

User
 prakasm panneerselvam on Mar 24, 2015
Hi Team, I compliant Reschedule my traval plan still no update but no update i don't why what is the reson take long time Booking ID: TUAVT16MY Booking ID: TUAVTGDSI This Compliant No:265166;261418 Thanks & Regards, Prakasam P...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - fraud of goibibo

User
 Ankush Nagpal on Mar 23, 2015
I am waiting for a Two refunds from Goibibo after auto-cancellation of my tickets by their operator. It has been more than 25 days of one cancellation and yesterday as well, When i booked my airtickets from delhi to mumbai, My amount is debited but my tickets has aborted and i get a msg, "your refund will be process in 4 hrs"...but still i didnt get the refund money credited in my account. There is no customer care service to speak about my complain nor a email ID mentioned on their website. On website 24*7 express care does not work when I try submitting my complain. The status shown on my Goibibo...
Complaint comments Read comments [1] Complaint category Airlines

Goibibo.com - Didn't received ticket but diducted money

User
 Kalyan Krishna cherukupalli on Mar 23, 2015
Hi Goibibo, I did a booking on 22nd mar 2015 from Hyderabad to Pune in orange travels multi axel bus using goibibo app. Money was deducted from my account but I didn't receive any ticket confirmation. Name: Kalyan Krishna Age: 24 Bus: Orange travels Date of journey: 23rd Mar 2015 Time: 10:30 pm. Selected Seat: J3 Contact: 8008094567 Email: kalyankrishna.cse@gmail.com Could you please confirm if my booking was successfully. Thank you. Regards, Kalyan...
Complaint comments Read comments [1] Complaint category Travel & Vacations

Goibibo.com - GOCASH 100 % Cashback-- 100% Cheating/Prank OFFER

User
 Nabs8891 on Mar 22, 2015
Do not fall prey to this offer.. 100% cashback GOCASH on hotels.. "Beware of using this offer bcoz even if you cancel your hotel booking, you will get zero refund" They will give 100% Gocash amount equivalent to you hotel booking amount as promotional Gocash which is almost useless.....
Complaint comments Read comments Complaint category Unauthorized charges

Goibibo.com - regarding payment failure messages although the money has been paid

User
 pankhuri2709 on Mar 21, 2015
I have booked one flight from kochi to new delhi(PNR no.- YV10F) and the ticket has been confirmed also the money has been deducted from account, still this site is continuously sending messages of payment failure. Please check the system for errors....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - refund of cancelled flight ticket

User
 aneeth009 on Mar 21, 2015
my flight ticket was cancelled by goair...due to bad weather condition. It has been more than 17 days after cancellation of my flight ticket.My flight booking id is TG88H6FEH. I have send mail to goibibo 3 times, but till now there has been no response from them....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - goibibo fraud refundable ticket convert into non refundable.

User
 nirdosh sharma on Mar 20, 2015
Corresponding to following PNR No’s: PNR: AMYIXT -Traveller: Nirdosh Sharma, E-Mail: nirdoshsharma.hbti@gmail.com PNR: AZyQTT -Traveller: Eeshan Ghildiya, l E-Mail: eeshanghildiyal@gmail.com Tickets were booked on 20th Feb 2015 . The Goibibo interfance which has a filter option was used for refundable ticket and non refundable tickets were filtered .Thereafter flights were booked of Oman Air which indicated each step of way Fare Rules: REFUNDABLE. Day before yesterday the request for cancellation of complete itinerary on both PNR Numbers were requested. Next morning customer care executive...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Urgent reschedule

User
 Ishant Keshwani on Mar 20, 2015
This is Sudhish, I have requested change in my international ticket (Guangzhou to Delhi) from 27, mar 2015 to 21, mar 2015, But no body try to hear my problem, only say I arrange you call back, No any call I received, When i call again then we have big call load so you can email go to our website. I done email that but no call, So I humble request to respected sir please urgent short out my problem. You can me on this no.9540646961...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - GOIBIBO are Cheaters.

User
 Ravinder Gurram on Mar 19, 2015
The GOIBIBO service provider is the worst service provider, they are cheating the customers. Though they claim a 24X7 customer support, they are not attending to the call and even website does not allow you to submit the compliant. I have booked my ticket on 20/01/2015 for 26th Jan 2015 journey from Hyderabad to Mumbai with NTR Express.Booking number is GOBUS38c8b1421769059, seat numbers are J3 & J4 and the fare amount is Rs.4616/- But that bus is cancelled by NTR express and they are also mentioning like from their end they have refunded the amount to GOIBIBO. I have been waiting for 2 months...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - conversion of refundable ticket to non refendable when go for cancellation

User
 nirdosh sharma on Mar 18, 2015
I booked two tickets from delhi to frankfurt return ticket, dated on 20 th feb 2015 in oman air.at the time of booking these are refundable but now when i am going to cancel these tickets customer care executives tell me that these are non refundable. My pnr-azyqtt Pnr-amyixt This really a worng practice done by company Goibibo is a froude company....
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Not recieved refund

User
 sudnitw2004 on Mar 17, 2015
Its been 1 month and goibibo is not refunding my money, they sent email to me saying it has been sent to bank, but when checked with bank there is no amount received.I am waiting from two weeks post that email and more than 1 month after cancellation.


BookingID: NSGA1S2WL and NSGOEFCFE
service request ID : 214752

Amount: 4219 & 4219...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - GO CASH FRAUD

User
 abhi2588 on Mar 17, 2015
When we cancel the booking the refund amount is to be credited under NON PROMOTIONAL GO CASH. Instead of this they are trapping the customers and cheating them by putting the refund amount under PROMOTIONAL GO CASH. And giving it a validity of 3 months. That is customer's money. How can they put it under a validity of 3 months. THIS IS A BIG FRAUD by GOIBIBO. I want my money to be credited under NON promotional go cash OR i want the refund back to my bank account....
Complaint comments Read comments [2] Complaint category Travel Agents

Goibibo.com - 100 percent cash back

User
 Vijendra Singh Rana on Mar 17, 2015
I have booked hotel on 15 march 2014 and I have used the offer 100 percent cash back (offer is still valid )where I am suppose to get gocash of 20, 000 . Neither my bookings are reflected nor my Gocash amount is credited TWO Booking has been made 1)PNR -HTLU2CBHWV 2)PNR-HTLBZDNEUX I am getting either no response or closed ended email response that I have not used the promo code (which by the way is still applicable).I am only asking for a fair treatment of what happened.and I am not stupid enough not to have used not even a single promo code Please help me out in getting my money back thanks Vijendra...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Payment debited but ticket not confirmed yet

User
 dhruve.nirav on Mar 17, 2015
Hi, My name is Nirav Dhruve; I had made a transaction on Goibibo.com on 15th March, 2015. I was booking flight tickets through this website. However, after the transaction was complete I got to see on screen was my tickets were not booked and the payment for the same was debited from my credit card. The transaction amount was Rs. 38, 558 and additional Rs. 500 was paid through my GOCASH account maintained by GOIBIBO. The booking ID for the same was GOMUPKGF08A81426432909. Since then I raised several complaints on GOIBIBO customer care Portal, also tried calling the customer care phone number...
Complaint comments Read comments Complaint category Travel Agents

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