Goibibo.com Customer Care

Goibibo.com Customer Care

ibibo Web Private Limited

4th Floor, Pearl Towers, Plot No 51, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:1-860-2585858 [Toll-Free Number]
+91 92 1302 5552
www.goibibo.com is an online travel portal offering a holistic range of travel solutions which include domestic & international flights, hotels, bus booking, holiday packages & car rentals. With the aim of delivering the fastest on-site experience
Satisfactory Rating
1%
Complaints
441
Resolved
8
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Goibibo.com related photos (105)

Goibibo.com Complaints & Reviews

Goibibo.com - Refund is not being processed

User
 NehaGr on Sep 4, 2015
This is with regard to booking Id HTLQDBDZN3 done for houseboat Young Alzira, Srinagar. We checked in around 3 PM on Young Alzira houseboat and were just settling in and then the owner of the houseboat came in and started asking us to move to a different houseboat with the name Azad palace that was standing adjacent to Young Alzira. He mentioned that he has 11 guests checking in for young Alzira and that was the reason he was pushing us to move to a different houseboat. We initially denied the same as we have done the booking considering the reviews and photographs of Young Alzira. To our surprise,...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo - Bookwd hotel and cancelled not refunding my money back

User
 Arunkumar. K on Sep 2, 2015
I booked hotel hari international through goibibo for two days. very first day i found the hotel is unsafe and i checked out of that hotel. i asked goibibo to pay my money back for the second day. first they agreed but later they told they wont repay.i am submitting all proofs...
Complaint comments Read comments Complaint category Online Shopping

Goibibo.com - Poor service /refund not received

User
 Vimlendra Singh chauhan on Aug 30, 2015
Sent from my HTC ----- Forwarded message ----- From: "agronomist.vs@gmail.com" To: "PrakashJIGTDOM" Subject: [#549122] Dom Flights - Ticket related issues - Wrong ticket received Date: Thu, Aug 20, 2015 1:47 PM Dear sir, There are no response from your side, now it's more than20 days has passed. It's means you are not delivering good services. Still I hope will get positive response from you very soon, other wise I have to go for legal advice. Regards V S Chauhan 9958863721 Sent from my HTC ----- Reply message ----- From: "agronomist.vs@gmail.com" To: "PrakashJIGTDOM"...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Regarding ticket 606037 -2490 refund not received

User
 sumitshubham on Aug 29, 2015
I booked tickets from to delhi to SriNagar and Srinagar to Delhi on 2nd and 4th October. I cancelled the booking on 20th Aug, 2015 with PNR- PTHVOY. I made all payment through citi bank credit card 13545. I was supposed to get a refund of 6299 after all deductions but i received only 3809 in Credit Card and rest 2490 in Go Cash. I followed up several times and send all the scresnhots of the amounts to GoIbibo as requested by Shalini. After several followups, my go cash amount of 2490 has also been debited but the transaction is not intiated by goibibo for amount of 2490 to be refunded in my credited...
Complaint comments Read comments [1] Complaint category Travel Agents

Goibibo - Refund Claim

User
 singhaavijit on Aug 27, 2015
Dear Sir, I booked the ticket on 30/07/2015 booking ID BOOKING ID: JQXKZ at around 1Pm but due to some reason ticket was not booked after discussion with goibibo executive and got a reply that refund will be credited in my account within 5-7 days. After 7 days have been completed refund amount not credited then we contact the ibibo team they replied will contact within 24 hours after discussion with concerned team, but still no reply came, Further when we tried to contact them they replied that we have not said anything and money will not refunded, So kindly arrange to get my money refund. Thanking...
Complaint comments Read comments [2] Complaint category Travel Agents

Goibibo.com - Payment Deducted for unsuccessful transation

User
 Nims22 on Aug 26, 2015
I have made a booking of 2 rooms in shree paadise hotel for 8th aug and 9th aug. The payment has been deducted from my account. I booked using goibibo s app. Also the transaction failed and payment was deducted. Please find below details of the transaction Email id : mansi.gupta100@gmail.com...
Complaint comments Read comments Complaint category Unauthorized charges

Goibibo.com - Fraud Ticket booked with incorrect timings Breach of trust

User
 subramaniam s on Aug 24, 2015
FROM: S.SUBRAMINAIM (M)9810870396. ADDRESS: RZ-55, STREET NUMBER 1, VAISHALI, PALAM ROAD, DABRI, NEW DELHI-110045. Sir, Today 24th august 2015, I booked the ticket through hhttp://www.goibibo.com/. From New Delhi to Bangalore around 3:00pm, I booked the ticket at that time and they responded me with the message that the tickets will be confirmed after 30 minutes, and after 30 minutes we received a call from www.goibibo.com/that due to sudden change in the tariff plan around Rs 1700 will be charged extra. When I enquired why should I have to pay the extra charge they responded arrogantly,...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Fraud

User
 DPK R on Aug 24, 2015
I booked ticket on 24th August 15 from CCU to DIB from GOibibo.com, after make payment my booking went to under processing.. So I called their customer support to check the reason, what they said is really shock me according to executive I booked a ticket with cost 4, 229 but till the time ticket get confirm it may rise to 5000 or may be more than that according to the fare fluctuation. So now I want refund but again as per them refund oly after 48 hours.. no I dnt have money to book ticket neither I want to book ticket more than actual price.. I am very helpless I feel like I lend a money to someone...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Ticket booked with incorrect timings

User
 rajinderkhurana on Aug 24, 2015
I had booked return Air tickets from Mumbai to Delhi on July 08th 2015. After completion of booking on the website, I was shocked to see the timings of flights booked were different from what I had selected. I immediately called up customer care to explain the issue. I was asked a funny question - "Do you have a screenshot of the options you selected". Who the hell takes a screenshot before clicking on BOOK ticket!!! Finally, I was assured that technical team would look into this and provide an explanation and will CALL me the next day I didn't get any Call!!! so I decided to ring again....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Even after telling them about tickets available they didnt book the tickets

User
 ravi jain28 on Aug 22, 2015
I had booked the tickets on name of for route mumbai to chennai dated 6th december.when i had called goibibo for asking why it is pending at that time he said me that booking will be done within half an hour. i had told the executive that tickets are available so should i book the tickets again he said no. and last from your side mail comes saying that tickets are not booked. now the fares have gone double. i just want my tickets at the same fare which i had booked. Booking ID: GOFLDAPIad7271440227757 Booked on: Aug. 22, 2015, 12:45 p.m why should we pay the fair diffrence if the tickets are...
Complaint comments Read comments Complaint category Internet Services

Goibibo.com - Full refund money is not paid

User
 rahulchokhra on Aug 20, 2015
Dear sir, My flight booking id: N6EMYJBKD I cancelled this ticket. As per calculation, I should get 1557 rupees cash to be refunded to my account. But You have refunded 557 rupees only. So i request you to refund me my remaining 1000 rupees as soon as possible. I have attached the screenshot too, which was taken from your website only. In this it is clearly mentioned that 1557 should be refunded in cash. It is very unacceptable from customer point of view. Please refund me my remaining 1000 asap. Thanks, Rahul, mail id: rahulvic@gmail.com 9141295136 9481017014...
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Refund of flight ticket cancelled

User
 Raghunandan Rao on Aug 19, 2015
I had booked two PNRs for Indigo flight on Oct 2nd and return on Oct 10th 2015 through goibibo website. Later I cancelled 1 person in each PNR. I have received amount for only one but not for other one. It is almost 20 days now after cancellation....
Complaint comments Read comments Complaint category Airlines

Goibibo.com - Booking Aborted but payment deducted

User
 Upasna Gandhi on Aug 14, 2015
Hi, I tried booking an air ticket from your GOIBIBO site. But it failed, stating “booking aborted”. Booking Amount has already been deducted from my bank account. In my back account statement, it is showing as successful payment. I’ve not received any gocash or refund. On the goibibo account, it's showing as ticket aborted. I tried your customer care number like 10-12 times. There is no option to reach out for this issue. I've already raised the request through express care twice, but i haven't heard anything back from you guys. I tried booking the return ticket on 15th August'2015: Name...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Overcharged for 2 Bookings

User
 nicoleanklesaria on Aug 13, 2015
Goibibo has overcharged me for two bookings Their app had a bug in their system due to which a discount listed in the first hotel listings page was not accounted for when you go to book a hotel. Eg. When I booked the Corporate at Kolkata the price on the listings page was shown as 4000 minus 160 = 3840. However when I booked the price was 4000. Their representative alerted the tech team to this mistake, rectified it on the app since then and admitted that I had been overcharged. However they are refusing to give me a refund. ALL CUSTOMERS who have booked before August 05, 2015 have been...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Overcharged due to bug in system

User
 nicoleanklesaria on Aug 13, 2015
On the Goibobo app the hotels are listed with cetrain discounts eg The Corporate, Kolkata was 4000 minus 160 which was 3840. However due to a bug in their system the next page lists the price as 4000 without the discount. I alerted them to this bug and they fixed it there after, BUT I already had made two bookings with the app so I had lost an amount of > INR 500. They admitted to being at fault and that I had been overcharged. They are refusing to pay me back this amount. I have sent and received a total of 18 emails. Their replies are mostly copy pasted from a script- a few of them with...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - They Never refund . Refused Their own cancellation policy

User
 Anubhav Malik on Aug 11, 2015
Fraud goibibo, denied their own cancellation policies . On hotel booking confirmation mail its written no show, cancellation charges will be 1 night charges . When i asked for the refund after cancellation, they replied you are not eligible for any refund because it was no show, #goibibo Booking Id: HTLPF7F9ZV...
Complaint comments Read comments Complaint category Travel & Vacations

Goibibo.com - Cancelled the ticket giving false reason

User
 shiv3249 on Aug 10, 2015
Booked a bus ticket from pune to indore on 5 august, 2015. Date of journey- 21 august, 2015, Pnr- T9NU53D. But later got the message that ticket is cancelled. When I called customer care they said bus is cancelled. But bus is still there in the schedule....
Complaint comments Read comments Complaint category Travel Agents

Goibibo - Ticket cancelled amount not refunded

User
 Basithemirates on Aug 8, 2015
GOBUSANDd83411438915573 With reference to the above booking ID I had booked a bus ticket from tirunelveli to chennai on 7th of aug thru Goibibo and got received a confirm ticket KPN travels with amount 650 INR paid. I had come to know at last minute 0630pm at bus stand travels KPN staff told me that the bus which I had booked was cancelled due to bus seats have not filled so I should go by other bus so that I had booked other bus & come chennai but as per Goibibo status shows that I had travelled on same bus & unable to get my refund back. I sent may mails & made many calls but none of Goibibo...
Complaint comments Read comments Complaint category Travel Agents

Goibibo.com - Price was high and promote hotel as lodge

User
 ashis singhal on Aug 7, 2015
I had booked hotel Suoubhagya Inn at silvassa and paid Rs.2296 for 2 rooms, but when i went there hotel person told me that you will get in only 499 Rs. Also that hotel was lodge. i had checked out from hotel in evening and stayed in another hotel in silvasaa. due to incorrect information on your site my Rs.2296 got wasted. Also i took 4 tea from that lodge then that front desk executive ask me for 4 tea cost though i check out from hotel in evening without taking next day morning breakfast. This is worst experience with goibibo. i never thought goibibo do sich type of fraud with customers....
Complaint comments Read comments Complaint category Internet Services

Goibibo.com - Breach of trust - goibibo and hotel crystal palace

User
 Suvra Sen on Aug 6, 2015
Dear Sir,
With reference to the Booking ID's as mentioned below, we made our first bookings through ibibo for hotel Crystal Palace and put our trust on you-previously we used to book through yatra and clear trip -in retrospective and at present state of matter we think that we have made a grave mistake.

1)Booking ID-HTLS74V7VJ EMAIL-informsuvra@gmail.com
2)Booking ID-HTLAGQKTDQ EMAIL-sarifasen@gmail.com

THE INCIDENT NARRATIVE
After we checked in the hotel we found that we have been allotted to filthy rooms though we booked the best possible...
Complaint comments Read comments Complaint category Travel & Vacations

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