Goibibo.com — booked ticked from goibibo site faced a lot problem like bus cancelation with no money refund ,worst service & extra loss in health and wealth

Address:

Mumbai City, Maharashtra

Respected SIR, Im SOURAV PARIDA im writing on behalf of my younger sister in which she faced a lot of problems because of goibibo sites as we had booked bus ticket from here... kindly help me in solving the problem i faced and request you to solve as soon as possible so that i can recover my losses due to goibibo. (This complain message i wrote to the ibibo site) i booked to and fro ticket from Banglore-mumbai-Banglore Complain 1: On 23rd oct 2014 my bus timing was 5:15 pm from Banglore but the sea bird agency shifted timing to 9:30pm as a result my destination time was delayed due to which i lost an opprtunity in my career because of your worst service i ever had. #better learn from redbus service(which i was unaware of this but now i got & will spread this message to all public sites)# Complain 2: for 23rd oct 2014 the type of bus i booked was Sleeper but they provided/adjusted me to seated type bus but my journey hour was 17 hrs but i adjusted not in sleeping rather in seating. this means ur goibibo travel agencies are gambling here in ur company and that to you are responsible for it as you permitted the agencies to do business in your site Complain 3: My return ticket was from Borivoli, Mumbai to Banglore at 13:30 on 26 Oct 2014 bt before the day of travel i was calling to the 2 phone numbers mentioned in booked ticket print agency o[censored]nited travel in which one phone number was working and another number was not working as a result the working phone number not responded to my phone number and on the very next day(journey date 26 Oct 2014) i called the same number then he responed & said "he will send two numbers to my phone number and contact to them they will say pickup place and timing" as a result non of two phone numbers responded to my call and just few hours(1-2hrs) before the depature i contact to the united travel ageny office phone number from google search as a result they said "where is the pick up place of your booked ticket " i said "borivoli " they said"Bus is cancelled" i said "there is no confirmation message/mail to me & how can you cancel immediatly without prior information to the passenger atleast should inform 1 day day before of journey so that we could arrange alternate with the issue cancelllation " they said"we already sent information to the ibibo site so as to inform you all" they cut the call then in the mean i called ibibo but all the channel was busy n i tried a lot but after half hour i talked to customer care executive but they said their is no information about cancellation o[censored]nited travel bus and executive asked the phone number of the agency who said about the cancellation of bus and i gave the phone number but nothing information we got about the bus then i called the same bus agency number still he said "where is your pick up point" i said "borivoli" they said"bus is cancelled" and i asked them "goibibo is saying that they dont have information about cancellation o[censored]nited bus travel " they said"you ask them they know and we dont know anything other than cancel of bus journey" i went to the bus stop with all my heavy lugguage and waits for 5 hours for the bus to arrive but with my heavy head ache i cudnot understand what to do and even dint get any other instant buses to banglore and finally booked a hotel and ticket for next day for which i lost my 1 day payment of my working job, wasted money for 1 day booking of staying in hotel, spent extra Rs1900 for booking my ticket. As A whole the matter is still not solved and money is not refunded to me Im going to case a file against Ibibo.com for heavy loss of my wealth & health and for cheating innocent people like passenger booking from ibibo site. Im aslo going to spread on social/public sites and return my money to be refunded & other money lost/wasted only for your bad service and non trusty organisation. Thanking you your's faithfully sourav parida [protected] goregaon east, Mumbai