Goibibo.com — Bus cancelled by the operator,payment not refunded and poor customer response.

Address:

Bangalore, Karnataka

Refund issue: Goibibo booking id : GOBUSd1f[protected] Operator PNR : BHXZJ2 Travels Name: Neelu Travels 1.Bus has been cancelled by the operator. I called him for the confirmation, he said that he is arranging for an alternative bus and I was informed to have a fresh booking against the alternative bus.I said, I am not going for a booking again and asked for refund. He said your refund would be processed by Goibibo.com 2.I have called goibibo n number of times for the refund. They are giving me all colourful replies and testing my patiance.Below are their answers. i.We did not get a confirmation from operator once we get we will process your refund ii.Operator says he arranged for an alternative bus, I again explained them that needs a fresh booking and I don't do that iii.We are trying to the operator through phone and he is not picking the call. Immediately I called the operator and he says, he will approve Goibibo to process your refund.We will try to connect to the operator and get back to after 20/30 mins, But they never turn up. iv. Server is down, we are unable to retrieve your details, we will get back to you in 30mins or by EOD when the system is up. They never turn up. v.Finally, I lost my patience and shouted called more than 4 times in a day and they confirmed me that operator is ready for the refund and it would be processed in 5-6 business days. vii. After a hopeful wait for 10days I contacted them again. They again said alternative bus was arranged.I was shocked, irritated and frustrated.I shouted at them and told to connect to their senior manager.She said Operator not picking call and will get back to you in 30mins.I don't believe their words and in the same way they don't turn up. viii.Losing all my hope on Goibibo, Contacted the operator asking whether you will process my refund through Goibibo or can you transfer to my account or should I come and collect the refund. He clearly said that, he is not supposed to do that and Redbus is his direct partner and he has sent a mail to them, and Redbus should process you refund through Goibibo. It is very clear that Goibibo/Redbus is not processing the refund and providing all irresponsible answers. Poor customer response: 1. Their toll free Customer care never works. 2.1 representative will say one-thing and the other will say one-thing 3.No continuity at all.The representative we spoke first will not update the things in their system and we should start from a, b, c, d, till z. 4. They will say we will get back to you in 20, 30mins or by EOD, but they will never turn up. 5.If we are asking them to drop an email regarding what we spoke they will say they is no such option. 6.No ticket number or complaint number for the complaint we are raising.Worst customer care ever experienced Someone please help me to get back the refund.