Goibibo.com — Bus ticket booking - Never recieved tickets and Money is lost .... WHO IS RESPONSBILE?

Address:

Hyderabad, Andhra Pradesh

Hello Inconsistent IBIBO TEAM, I booked my round trip bus ticket from Hyderabad to Bangalore on Dec 4th, After deducting the amount the website shows as Technical Error and I didn't get the tickets either in the Email or Mobile. I had to book another bus tickets as alternative for my travel . I raised 4 critical tickets to the support and team and PATHETIC CUSTOMER SUPPORT DIDN'T EVEN BOTHER TO REPLY. This is happening for 2nd time to me and don't know how many like this customer has faced. If i dont get refund, I am thinking to looking for legal options. Because same issue shouldn't happen for CUSTOMERS WHO PAYS FOR EXPECTED SERVICE... -Ravi