Goibibo.com — Bus ticket cancellation | |||
I booked 3seats from chennai to bangalore. This is my booking number GOBUSbba[protected] for 29th september. Since there was unrest in hosur due to a politicians arrest there was a news that all the buses from chennai to bangalore were cancelled. I called up the operator who did not pick the call at all. I would have called like a 100times and nobody picked the call. Hence I cancelled the ticket by choosing operator cancelled. But they had resumed the buses. Hence I directly went to the K.P.N travels and enquired with them. They also said the tickets were cancelled and I had to book it again. The webpage also showed that the ticket was cancelled. find the attached screen shot. When I called up the customer care they are told me that I wont be getting a refund. i raised a complaint against this and the issue has not yet been resolved. Now a customer care executive named kishore is trying to close the ticket saying its resolved. In an other mail he is telling me that they are following up rigourously with KPN travels. where as i do not see any progress. Complaint No: 743608 Was this information helpful? | |||
customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
I booked my ticket from coimabtore to ernakulam. This is my booking ID: GOBUSe0dc[protected]. Now no need to travel on that day. So i tried to cancel my ticket from march 29th. but i couldn't cancel my ticket. All other tabs are working except that cancellation tab. I clicked so many time but it shows blank pages. I want to cancel my ticket immediately and need refund also. My travelling date is March 31st at 22:45.
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This is in reference to below query.
The refund request is been raise with them and we have to wait for their acknowledgement. hence we request you to allow us time till then in order to get the needful done.
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