Goibibo.com — Cancellation

A Arun Kumar

from Hyderabad, Telangana

Website:

Goibibo.com

RBNUFA4DUP- Oct 22nd - Bangalore to hyderabad.the operator cancelled the bus after 1.5 hours after scheduled departure of the bus. Goibibo just provided counselling to me and not ready to even cancel my booking. Because of this, I had to cancel the return ticket from hyderabad to bangalore on Oct 24th - RBN64Z6VT7- Partially for one ticket. Goibibo again offered no help other than trying to tell me rules dont permit them. The travels said that they cannot cancel the ticket booked by Goibibo. The travels is ready to cancel the ticket, but goibibo dont want to cancel the same.

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customer support has been notified about the posted complaint.

Oct 24, 2015

Updated by A Arun Kumar After not a good response from the call centre, I got their email id from the callc entre and had emailed them the issue in detail as below

Dear Sir,

I had made a booking with you ( Goibibo ID- RBNUFA4DUP) for my sister's travel from Bangalore to Hyderabad. She was waiting in the designated stop from 9.15 to 10.45 pm. We tried calling Goibibo support reg the status and cancelling of the bus ticket. Even after waiting indefinetely, we heard from customer care, there is no guarantee that the ticket can be cancelled unless operator confirms. She got a message of bus cancellation at 11 pm on the day of travel ( 22nd Oct) and could not come to hyderabad.

Her return ticket was booked for( Goibibo- RBN64Z6VT7), on today( 24th Oct). I wanted to cancel the same. The operator ( Meghna travels) are ready to cancel the ticket. But as the booking is done through Goibibo, they wanted me to talk to you. But Goibibo is not ready to cancel the ticket. I had been a loyal customer of Goibibo and feel completely harassed by your actions. I dont understand whats your issue with partial cancellation of one ticket. Even if it is a rule, if you have to follow blindly a rule without giving specific concern for my situation that arised such a cancellation, I dont feel the need to give continued support to your concern and feel it is my duty to cause awareness to others who might not be aware of such rules.

I am not even able to make a complaint in your website support portal and Though I had been promised by your customer care that some higher official who can take a decision will give me a call, nothing of that sort is happening.