[Resolved]  Goibibo.com — Claiming refund

Address:

Bangalore, Karnataka

Belgaum to Bangalore Booking ID: GOBUSc3a[protected] PNR: NJHUHX Operator: Bhavani Travels Hello, Sareeta here. Me and my husband had booked a bus to travel from Belgaum to Bangalore on 4th of January through goibibo. Travel operator was Bhavani Travels. As it was a last minute booking we paid 3200 for 2 tickets (which is 1600 per head, almost double the normal cost). Since we had urgent commitments on monday morning we did not think of the cost. Pick up time was 8.00 pm, but the bus arrived only at 8.20 at departed only at 8.40. Bus was in a very bad condition, as in no cleanliness, driver was not trained at all. Later the bus broke down somewhere near to chitradurga at 3.30 am. Driver did not inform the actual problem, later at 5.30 when all the passengers started shouting, only then he revealed that there is a breakdown and the bus cannot move further. Then he said the back bus will be there only by 9.30 (he wasn't even sure about that). We waited till 8 am and booked a cab from chitradurga paying him 3500 for 4 members and proceeded to bangalore and reached by 12.30pm. This was the horrifying experience. When i called the customer support at goibibo, they said they will call in 24 or 48 hours, its been more than 7 days now and nobody has called up. Above that they you can do whatever you wish to do. Hopeless... Very unprofessional attitude. This is not expected from a world class booking system like goibibo. Please respond unless this issue will be escalated further as the co passengers from redbus have got 60% refunds and we also demand the same. Sareeta [protected]