[Resolved] Goibibo.com — Extreme Delay in Refund of Cancelled Tickets | |||
I had booked 2 bus journey tickets from Hyderabad to Goa for 19th of September (Booking ID:GOBUS82ae[protected]). The bus operator cancelled the journey (the reason they didn't tell).I cancelled the tickets and Goibibo promised me to return my money within 5-7 working days. But, the refund has not been made yet. I have called their customer care number 'n' number of times, but they always promise that the amount will be refunded within 24 working hours, which obviously never happens. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5114
Pending
0
Resolved
1766
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Please note that your refund is already under process, we have already given refund instruction to your bank, not getting confirmation on the same from them.
Kindly allow us another 5 - 7 working days so that we can check and advise you accordingly.
Regards
Goibibo Team