Goibibo.com — Flight canceled but refund not recived

Address:

Gurgaon, Haryana

My ticket pnr no. 4ryvlz . This ticket was booked for two passenger delhi to vilnius via amsterdam 04 nov. Returning date 20 nov paris to delhi.
Flight has been canclled airline was committed to full refund credit for 48 hours to 72 hours in bank account but goibibo only one passenger refund 42501/- my ticket amount is[protected]= 44711/- is balance