[Resolved]  Goibibo.com — GoIbibo are cheats - Cheating with Child Age in Hotel Booking

Address:

Mumbai City, Maharashtra

We booked through GoIbibo for Tropicana U Resort hotel at Alibaug for 2 nights for 2 Adults and 1 child of 12 years. The booking voucher sent to us through email and available online showed correct booking for 2 Adults and 1 Child.However, when we checked into the hotel, they informed us that you have to pay for the child as the child booking is only for 1 year old child for which the hotel does not charge anything but for 12 year child it is Rs. 1100 + taxes per night. We had paid Rs. 13, 227 for 2 nights and GoIbibo.com booking Voucher clearly mentions the booking is for 2 Adults and 1 child with all meals included. But it did not mention the age of the child. Now they claim we selected 1 year as the age of the child. There is no proof they are able to show us about this and neither we can show what was selected as the age of the child. By not mentioning the age of the child in their voucher, they found a new way to cheat innocent customers like us. When we asked them to show us the hotel tariff for that day for other guests so we are satisfied with the rates for 2 adults, they are not willing to share that with us saying the rates change for each guest and the information is confidential.Can anyone help me recover my extra Rs. 2700/- I had to pay at the hotel U Resort Tropicana inspite of my making 100% payment in advance to GoIbibo.com one and half month in advance. THIS IS NOT CHEATING BUT TOTAL LOOTING.