[Resolved]  Goibibo.com — Goibibo is worst!!

Address:

Lucknow, Uttar Pradesh

let me start with the experience i had in kashmir- 1) though i booked 2 AC Innova, still the driver was not ready to turn on the ac. then why did we pay for ac. instead we could have booked for not ac car 2) The rooms we booked were Presidential suite, but in srinagar they gave us 1 executive suite. after a lot of arguement and a long wait for 2 hours we got presidential suite. 3) we were 9 people and booked for 2 Ac Innova so that we can be comfortable enough. we could have booked for small cars but we booked innova. the drivers were not ready to put the luggage on the carrier instead hey wanted to fold the seat. 4) i confirmed from the ibibo executive Mr. Riyaz, regarding wifi in room and i was told that we will get wifi in roms but we didnt get. 5) i confirmed from Mr. Riyaz regarding the swimming pool in the hotels, he said there is swimming pool. swimming pool was available only in one hotel that too not in working condition. he could have told us that its only in one hotel. 6) from the 2nd day onwards the climate was cold there, we wanted AC to be turned on in the car. but driver didnt let us. he insisted on blower and for the ind infrmation, only putting on blower is very harmful for health because it contains only engine's hot air. thats why we wanted AC. 7) The drivers were so smart that they were asking for toll tax. though it was already included in our itinerary. 8) the drivers were not ready to take us anywhere for the local sight seeing. they were so lazy. they always said ma'am market is closed. but after going there, we could see all markets were opened. they used to lie everytime. 9) though the car was n disposal basis, the driver were told that after transferring us to hotel, they could leave for their rooms. as if we went to kashmir, only to stay in hotel. 10) the agents are so careless of yours that they switch off their phone when people try to connect with them. ya i am talking about mr riyaz, instead of helping us, his phone was switched off 11) we booked for 3 presidential suite, but in gulmarg hotel, in total there are 2 presidential suite. then how come you people booked for 3 presidential suite??? 12) when Mr. Riyaz sent me the itinerary, it included sonmarg also. but because of his negligence and my over confidence on ibibo that the confirmation itinerary would be same as the one sent before, led to big mess. the confirmation voucher did not include sonmarg. jabki the itinerary sent before had it. is this the professionalism you all work with. i booked with ibibo thinking that its a big group and everything would be in place but in vain. it would have been better if i would have booked it through some one else. I know its useless writing the feedback but still i had to write. atleast dont do the same with someone else. everyone is paying money and deserve the service in return.