Goibibo.com — Goibibo loots customer in the name of offers and has not refunded my amount on cancellation

Address:

Mumbai City, Maharashtra

Goibibo loots customer in the name of offers and has not refunded my amount on cancellation, , I had booked Goibibo ticket for 1233 amount as an offer and booking was confirmed with an invoice, , due to some reason, , my wife tried checking the cancelation process, , however the their system without informing jus cancelled the ticket, , I called them several time, , please donot cancel ticket, , I need it, , but they said I will have to book again, , I tried that but now the charges were tripled, , I called again to them and they said I will receive the refund, , , but after 4 days I received a mail stating u will not receive the amount as airline charges are higher, , I mean plz dnt think we are fool, , it's our hard earned money, , and your cust service is pathetic, , They don't know how to talk and no courtesy, , they give stupid, , , and obnoxious explanation that I shud have read the rules befor booking, , I said WOW, , this was only left now PLEASE requesting all of you DO NOT USE GOIBIBO, , they fool you and loot you