Goibibo.com — Goibibo Not refunding flight fare after some technical error from their side

Address:	Bangalore, Karnataka
Website:	goibibo.com

I tried to book a flight from Bangalore to Patna via Kolkata 3 months back. But due to some technical error (this was confirmed by their technical team also) from their side the flight was not booked and amount was deducted from my credit card. Since then I have been trying to get it refunded. I have called the customer care almost trice a week. They will either say that our system is not working due to technical error on sever side or they will say that I will be getting the refund coming Tuesday/Wednesday, but that day has never come. I think that there is a sever technical issue with the Goibibo website and database/server due to which there is frequent error in booking and also customer care people are not able to respond us correctly and on time. Most of the time they end up saying please call us after sometime as we are not able to fetch your data. So, please avoid booking through Goibibo website better to go for booking from respective airways website. You may get some discounts over Goibibo and think its cheaper but one day it will cost you much more than all the discounts you might have got till date and then you will curse them. So, better to take precaution than to go for cure (which I am trying). In my advice just STOP booking through Goibibo.