[Resolved]  Goibibo.com — Incorrect refund - the worst experience ever

Address:

Bangalore, Karnataka

I have booked a bus ticket through your website and the journey date was on 27th-Jan-15 09:00 P.M. This is the second time i was booking through goibibo and i have read their refund policy while booking that you will deduct 50 Rs for cancellation if it is done before 24Hrs. I tried cancelling the ticket on 24th Jan and i was not getting any confirmation sms. So i called up their customer care and he said that the specific bus provider does not have cancellation policy and he instructed that i can have a word with the bus operator. I had been to the bus operator couple of times and he also said that it is not possible from his side. I called up again to your customer care on 26th and after hearing my queries those guys disconnected the call 3 Times. Finally i spoke to one guy and he helped me for the cancellation and he also mentioned that the cancellation amount will be 50 Rs. I booked the ticket for 450/Rs. and i received only 275 Rs. as refund. Usually i used to book tickets via Redbus.com and i have never faced such a difficulty there. I have register the complain in GOIBIBO website and i received a mail that i will get a response within 72Hrs. Itz been more than 2 weeks i didn't get any response [Tracking ID, Goibibo - 127484 ]. I am drafting this complaint as a final try before i go to the Consumer Court. I need the penalty for this or else i would be approaching the court. I will wait for 48 Hrs for a solution on this. Kindly do the needful.

Booking ID: GOBUSa27c[protected]