Goibibo.com — maked wrong ticket

sharma nisha

Address:

Ghaziabad, Uttar Pradesh

I talked to goibibo costomer care member for flight bookings delhi to moscow on 16th may 15 and moscow to delhi on 30th June 15.but they booked my ticket on 16th may delhi to moscow and on 30th may moscow to delhi. on 15 may they message me that your flight is today.then I called air india to confirm when is my flight and after that I got a mail from goibibo that I requested for cancellation. when I call to costomer care they said by fault this mail come to me. from 15th may I am always writing them that I booked my ticket on 16th may delhi to moscow and 30th june moscow to delhi.I requested them please listen that ours phone conversation when I booked which date I said.till date they are mailing me this (This is a courtesy e-mail to let you know that we have received your request with a subject of [ Goibibo - 398481 ] and have started working on it immediately Your request has been assigned with a tracking ID [ Goibibo - 398481 ] and will be responded to within 24 hours or sooner.)

Was this information helpful?

No (0)

Yes (0)

customer support has been notified about the posted complaint.

Jun 07, 2015

Updated by sharma nisha I am waiting for recording.

Jul 06, 2015

Updated by sharma nisha I am waiting for call from goibibo.

Jul 15, 2015

Updated by sharma nisha I came to India on 4th July and after few days I called goibibo costomer care. after our conversation he said that we will call you back within two days.I said them that I want to listen that day recording and I am still waiting...

Jul 30, 2015

Updated by sharma nisha I talk to costomer care of goibibo two times every time they said that they will call me back but still I am waiting.
I want to listen that day recording and I will do everything to listen that day recording .

Jul 31, 2015

Updated by sharma nisha yesterday my husband received a call from goibibo number[protected] in moscow.he asked about me and he said that I am in India.I already wrote that after 6th july I am able to talk in my India number.
How they don't know that I am not in Moscow now.I wrote here and I talked to costomer care. careless...response...

Aug 13, 2015

Updated by sharma nisha I am still waiting a call from goibibo but I think they didn't want to solve my problem. I am going to complain on consumer court.I will do everything to listen that day recording.

Related Ibibo Group / Goibibo reviews

View all 5115 Ibibo Group / Goibibo Reviews

Comments

blackhawk00x

from New Delhi, Delhi

Hi Nisha,

Greetings from Goibibo.com!!!

We deeply regret for the inconvenience caused to you and would like to request you kindly allow us some time till Monday eod, so that we will check and revert accordingly.
In case if you any further questions please feel free to write us .

Thanks and Regards
Goibibo Team

sharma nisha

Today is monday and I didn't get any mail from goibibo that wwhat they checked.
I searched my ticket in many sides in same dates.I am sending some pics for proof.

sharma nisha

Today is monday and I didn't get any mail from goibibo that what they checked.
I searched for my ticket in many sides in same dates.I am sending some pics for proof.

sharma nisha

How can goibibi marked resolve complaint.they didn't sent me any mail what they checked and what they are going to do.
*PHP Spellcheck Trial* for positive response
Nisha Sharma

sharma nisha

My complaints is still not resolved.

sharma nisha

My complaint is still not resolved.
I am waiting for positive response
Nisha Sharma

blackhawk00x

from New Delhi, Delhi

Hi Nisha,
Greetings from Goibibo.com!!!

We deeply regret for the delay in reply and would like to inform you that we are still working on the noted issue, however we tried to reach you but your number was not reachable.
Kindly provide us appropriate time at which can contact you with current contact number.
Thanks and Regards
Goibibo Team

sharma nisha

I am not in India so that my number is not working here. My number is here[protected]. You can call me in this number any time.

blackhawk00x

from New Delhi, Delhi

Hi Nisha,

Greetings from Goibibo.com!!!

Kindly note that we have checked all the core details and booking logs .As per confirmatory email sent by sales representative
to you is showing that you were agree with email and you authorised us for the booking at that time.

Flight - Air India (AI) - 155 Saturday 16 May 2015

Air India Confirmation Number: JJ2W5

Depart: 19:55 Delhi (DEL), Terminal 3
Arrive: 23:20 Domodedovo Arpt (DME)
Moscow

Flight 155 Non-stop

Class of Service: Economy (S)

Equipment: Boeing 787-8 Flying Time: 5:55
Meal Service: Meal
In-Flight Services: Movie, Non-smoking

Special Services Requested Status Passengers

Child
/-1GOUTAM/PRATIUSH Confirmed (HK)

Child
/-1GOUTAM/SHIVANSH Confirmed (HK)

Status Confirmed (HK)
=======================================================================

Flight - Air India (AI) - 156 Saturday 30 May 2015

Air India Confirmation Number: JJ2W5

Depart: 01:00 Domodedovo Arpt (DME)
Moscow
Arrive: 08:55 Delhi (DEL), Terminal 3

Flight 156 Non-stop

Class of Service: Economy (S)

Equipment: Boeing 787-8 Flying Time: 5:25
Meal Service: Meal
In-Flight Services: Movie, Non-smoking

Special Services Requested Status Passengers

Child
/-1GOUTAM/PRATIUSH Confirmed (HK)

Child
/-1GOUTAM/SHIVANSH Confirmed (HK)

Status Confirmed (HK)

Thanks and Regards
Goibibo Team

sharma nisha

When I wrote go ahead for this booking I was talking to your representative she said and I wrote when I wrote that time date was 15thmay and returning 30th may as per your mail record but after my confirmation mail date was 16th may returning 30th may as per your mail record.how she change the date because that time I was talking to her I didn't send you any reconfirmation mail and I am always saying same date 16th may returning on 30th june.As per mail record you can't prove me wrong .I have my that day phone record on my phone history what date I filled over it.I was trying to pay and that time your representative called.
So please send me that day recording
Nisha sharma

blackhawk00x

from New Delhi, Delhi

Dear Nisha,

Greetings from Goibibo.com!!!

We deeply regret for the inconvenience caused to you and would like to inform you that we have checked all the core details and as per details we found that as per your approval the reservation has been done.

Kindly check reply from Guest on confirmatory email flights booked after confirming details over call and email

********************************************************************************...⇄
AarushiAIBIBOINTL
AarushiAIBIBOINTL replied a month ago (Tue, 28 Apr at 10:44 AM)
Replied to : nisha.[protected]@gmail.com
Hi Nisha.26may,

AarushiAIBIBOINTL
AarushiAIBIBOINTL replied a month ago (Tue, 28 Apr at 10:44 AM)
Replied to : nisha.[protected]@gmail.com
Hi Nisha.26may,

Ticket: https://support.goibibo.com/helpdesk/tickets/355510

=======================================================================

Itinerary Information

Today's Date: 28 April 2015

Reservation ID: B34TWO
=======================================================================

Agency Information

GURGAON
F130 Ground Floor Street No 7
Delhi 110001
India

=======================================================================

Travellers

SHARMA, NISHA
GOUTAM, PRATIUSH
P-C11
GOUTAM, SHIVANSH
P-C09
=======================================================================

Flight - Air India (AI) - 155 Saturday 16 May 2015

Air India Confirmation Number: JJ2W5

Depart: 19:55 Delhi (DEL), Terminal 3
Arrive: 23:20 Domodedovo Arpt (DME)
Moscow

Flight 155 Non-stop

Class of Service: Economy (S)

Equipment: Boeing 787-8 Flying Time: 5:55
Meal Service: Meal
In-Flight Services: Movie, Non-smoking

Special Services Requested Status Passengers

Child
/-1GOUTAM/PRATIUSH Confirmed (HK)

Child
/-1GOUTAM/SHIVANSH Confirmed (HK)

Status Confirmed (HK)
=======================================================================

Flight - Air India (AI) - 156 Saturday 30 May 2015

Air India Confirmation Number: JJ2W5

Depart: 01:00 Domodedovo Arpt (DME)
Moscow
Arrive: 08:55 Delhi (DEL), Terminal 3

Flight 156 Non-stop

Class of Service: Economy (S)

Equipment: Boeing 787-8 Flying Time: 5:25
Meal Service: Meal
In-Flight Services: Movie, Non-smoking

Special Services Requested Status Passengers

Child
/-1GOUTAM/PRATIUSH Confirmed (HK)

Child
/-1GOUTAM/SHIVANSH Confirmed (HK)

Status Confirmed (HK)
=======================================================================

Remarks

DATE CHANGE BEFORE DEPARTURE INR 6200PLUSFAREDIFFPLUSTAX
DATE CHANGE AFTER DEPARTURE INR 6200PLUSFAREDIFFPLUSTAX
CANCELLATION BEFORE DEPARTURE INR 7800
CANCELLATION AFTER DEPARTURE INR 7800
VALIDITY 03 MONTH FROM THE DATE OF DEPARTURE
BAGGAGE LIMIT 23 KG 2 PIECE
HANDBAG 5
7 KG & LAPTOP
WE DONT HELP IN VISA SERVICE
TOTAL CHARGEABLE FARE INR 81876 ALL INCL
=======================================================================
AarushiAIBIBOINTL
AarushiAIBIBOINTL replied a month ago (Tue, 28 Apr at 10:45 AM)
Replied to : nisha.[protected]@gmail.com
Hi Nisha.26may,

http://www.goibibo.com/payments/ammendPayment/?fmnid=TUAB34TWO

Nisha.26may
Nisha.26may replied a month ago (Tue, 28 Apr at 11:10 AM)
to : [protected]@goibibo.com
go ahead with this booking.
thank u

We would like to request kindly check the same and if you have any further query please feel free to write us .

Thanks and Regards
Goibibo Team

sharma nisha

I am still waiting for that day recording .

sharma nisha

I want to talk and listen my that day recording what and which date I said.
I am able to talk on 6th july .so I request to goibibo to call me.

Praji1411

from Delhi, Delhi

Card was charged without my knowledge

Hi . I had booked an international hotel through your site and I have given an option like pay through hotel. Without my knowledge how my card was charged ? Not expected such a poor stuffs from your website. Since there is a option on website I have gone with pay at hotel but without otp they have charged and don't have answer for my queries