[Resolved]  Goibibo.com — Misleading Information about Hotel Services and overcharging

Address:

New Delhi, Delhi

We had a trip to Nainital recently vide above mentioned booking ID but I am Sorry to say that we had a very bad experience at The Emily. Though we liked the place at first sight, the management there was pathetic. There was no dedicated reception and nobody was there to take care of guests. We had to go to staff room/kitchen again and again for basic requirements like drinking water and milk for baby. We asked for drop to mall road In evening but cab didn't come for one and a half hour. Our entire evening was spoiled waiting at the lawn. Worse was when there was no water in washrooms next morning. There was no one around to listen to our problem and again our time was wasted looking for some help. Finally we managed to speak to the manager over phone and he shifted us to another property which was little better managed but not upto the mark. We went there just for 2 days to relax and enjoy but we ended up in struggling to find comfortable stay. We booked first time through goibibo and had a nightmare experience. The details and claims mentioned at Goibibo website proved to be false. It was all misleading information and looks like fraudulent. Also, the tariff mentioned at hotel premises was Rs. 3000 plus 17.42% taxes, while we were charged approx Rs. 6500 for a standard room. Our entire trip was spoiled just because of false claims by Goibibo. Furtehr, when I mail them about my experience they just said they will share the complaint with Hotel which they didn't even after 8 days of my mail. They seem to be not interested in their customers pains.