[Resolved]  Goibibo.com — Misrepresentation of Terms by Goibibo by charging cancellation charges

Address:

Gurgaon, Haryana

I have made Hotel Booking (ID HTL6HHMGAU) & (ID HTLP749SC5) for Hotel Royal View, Jaipur, I searched lot of websites for best rates but on my iPhone app of Goibibo I got a offer for discount on hotels so I decided to book the hotel for my journey through goibibo app. Before confirming the booking I read the cancellation charges which is clearly mentioned that "zero" cancellation charges will be if I cancel my booking before 3 days of my arrival So as per my trust on Goibibo from last 2 years, I made the booking without hesitation or worrying for my money But after some time I saw that I made those bookings in wrong hotel, so immediately without thinking for I made another booking on same dates in Hotel Paradise, Jaipur with booking ID (HTLUM8WK92) & (HTLAQWEZVL) After this when I came to cancel my previous bookings, I saw that goibibo is charging INR500 for my each booking which makes me shocked that when there were zero cancellation charges how it it will be.. Then I immediately call on your help desk, then your representative told me that if I applied a offer there will be cancellation charges, but I have not seen any message of this type while I was making the bookings, & in iOS app there is no such type of condition in offers also, & as customer we are not going to read everything legals on a website to make a booking, as we try to save time not waste our time on reading such things, & if Goibibo using our ease to cheating us by this type of misrepresentation, then there will be no trust among a customer & company, I request you to kindly cancel my bookings having booking ID (HTL6HHMGAU) & (HTLP749SC5) & refund my whole amount without charging a single penny on my bookings, as I made the booking on a trust over your company, not the hidden terms & conditions. Regards, Sarthak Aggarwal +91-[protected]