Goibibo.com — money not refunded

i booked a bus ticket using goibibo on Apr 8th on SRM transport from Chennai to Bangalore fro 26th apr2014..after 30 min i got sms and email from SRM transport saying


Dear Customer,

We thank you for choosing SRM TRANSPORTS.Please find your cancel ticket details below.

PNR: RB8FFF1F3
CANCELLED SEAT NO(S): U23, U22,
REFUND AMOUNT(Rs.): 1385.00

Please contact your agent for refund amount.

Thanks & Regards,
SRM TRANSPORTS INDIA PVT LTD
For more details, please logon on to www.s


so first two days i tried to contact goibibo why my ticket has been cancelled but i could not reach any customer care as all they have only IVRS there is no option given to speak to customer care agent. After searching in Internet i found this email id " [protected]@goibibo.com" so finally i sent my complaint email on 13 April 2014. then after 2 days i received first phone call and asked 3 days to resolve but nothing happened. after that i had several phone calls and email conversation with customer care team but they were not able to resolve my issue . my travelling dates is today still that issue is going on .. They are not ready to cancel my ticket as well as refund my money .

First they say price of ticket has gone up .. Then they force you to rebook your ticket and cancel that ticket or give them 5-6000 more to confirm that ticket .. They when you abort that ticket they say it will be refunded within 24 hrs .. 11 days has gone by .. I have received any refunds .. Wht they actually do is take your hard earned money ..then put that money in market and earn interest on it ..then they tell you its just a technical error sir .. Beware of this fraudulent website ..

i was booked a bus Ticket from Banglore to visakhapatnam and i was cancelled, in goibibo it is showing your money is refunded but i was not received yet.
Details:
My Email: prashanth.[protected]@gmail.com
Pnr:RBNRKTSBYQ
Passender name:Sai Krishna

Kindly Help me...

refund

On 27/05/2014 i had booked air ticket but money had deducted and ticket was not generated from My union bank of india 24960925 dated 27/05/2014